Convenient and economical. If I use the lab associated to my Dr office I never know exactly what it will cost. They give an estimate but many times the estimate is under the actual cost because they s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Through the years, doctors would always tell me not to worry about something and not to bother getting tested. 3 years ago I decided to become a “citizen scientist” and started ordering my own labs. W... See more
Company replied
Walk-In-Lab has been a game changer for me. It is beyond convenient ordering the blood work that supports my health goals rather than relying on my doctor to order them for me. Heck, if I won't take a... See more
Company replied
I have used walk-in-lab to get my blood work in between my doctors appointments for 5 years now and am very happy with the process , You just simply scroll through the many different labs that are off... See more
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Company details
Written by the company
We offer guaranteed-lowest online pricing for direct-access lab testing services. Purchase any lab tests online or call 800-539-6119 to place an order by phone. Visit local lab near you and receive your results usually within 1-2 days. We provide the doctor's order that the lab requires. Convenient.......Affordable.....Confidential!
Contact info
PO BOX 898, 70422, Amite, United States
- 800-539-6119
- contact@walkinlab.com
- walkinlab.com
4.8
Excellent
6K reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and fast customer service
Excellent and fast customer service along with prompt and fair refund policy!
20 May 2026
Unprompted review
Reply from Walk-In Lab
Hello!
you so much for your kind words and 5-star rating. We’re thrilled to hear that you had a positive experience with our customer service and refund policy. Your feedback inspires us to continue providing the best support possible. We appreciate your support!
Thank you,
Melinda L.
Customer Service Assistant Manager
Reply from Walk-In Lab
Hi Anne,
Thank you for your wonderful review! We're thrilled to hear that you found our process simple and affordable for your blood work. Your satisfaction means a lot to us, and we appreciate your support. If you have any further questions or need assistance, please feel free to reach out.
thank you,
Melinda L.
Customer Service Assistant Manager
Finding the test that I needed was…
Finding the test that I needed was simple. The whole process was easy-peasy. Also, the price was affordable! Very happy customer
15 May 2026
Unprompted review
Reply from Walk-In Lab
Hi Bethany,
Thank you for your wonderful review! We’re thrilled to hear that you found our service simple and easy to use. Your satisfaction is our priority, and we appreciate your feedback.
Thank you,
Melinda L.
Customer Service Assistant Manager
Reply from Walk-In Lab
Hello!
Thank you so much for your wonderful feedback. We're delighted to hear that you found our service fast and efficient. Your satisfaction is our priority, and we appreciate your support!
Thank you,
Melinda L.
Customer Service Assistant Manager
Very easy to find the test I needed and…
Very easy to find the test I needed and purchase. Scheduling was quick and easy and the care at the testing center was awesome!
22 April 2026
Unprompted review
Reply from Walk-In Lab
HI Ron,
Thank you for reviewing our service and rating us with 5 stars. We are so happy that you found our service easy and quick to take care of your testing needs. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
Significant Savings
I wish I had discovered you many years ago. Was a little skeptical at first, but everything went so smooth and easy and saved me money. I will be back and be recommending! LabCorp was efficient with less than a 2 minute wait time - in and out in under 10 minutes.
26 April 2026
Unprompted review
Reply from Walk-In Lab
HI Denise,
Thank you for reviewing our service and rating us with 5 stars. We are so happy that everything went smooth and was affordable to help take care of your testing needs. We value you as a customer and we hope to serve you in the future.
Thank you,
Melinda L.
Customer Service Assistant Manager
Best service!
1 May 2026
Unprompted review
Reply from Walk-In Lab
Hi,
Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our service! Your feedback inspires us to continue delivering the best for our customers.
Thank you,
Laura C
Customer Service Specialist
Inexpensive and streamlined
Using this service first was inexpensive compared to ordering labs direct from labcorp or questdiag. Second the process was quick and I got the test done the next day. Made the process easy for sending the results to my doctor before he had a chance to order it which just steamrolled the process. I used it for checking testosterone levels, but they offer many more kinds of tests.
6 May 2026
Unprompted review
Reply from Walk-In Lab
Hi Nickolas,
Thank you so much for your wonderful feedback. We're thrilled to hear that you found our service both economical and efficient, and that it helped streamline your testing process. It's great to know that we've made a positive impact on your healthcare journey. If you have any other questions or need assistance in the future, feel free to reach out!
Thank you,
Laura C
Customer Service Specialist
Initiated My Own Test
I wanted to get a ca 125 test done for peace of mind. I was able to find the best price with Walk-In Lab. Ordering the test and setting the appointment with Quest Labs was easy. I was even provided a link to Quest to set an appointment. I printed out the test request after paying, and on my appointment day I walked in and had the test completed with no issues. The price paid covered everything.
5 May 2026
Unprompted review
Reply from Walk-In Lab
HI Chelsea,
Thank you for reviewing our service and rating us with 5 stars. We are excited that you found the tests you needed and the process was easy. You are valued as a customer, and we wish to serve your lab testing needs. in the future. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
Walk in Lab is very dependable
Walk in Lab is very dependable, affordable and great customer service.
8 May 2026
Unprompted review
Reply from Walk-In Lab
Hi Lubna,
Thank you so much for your wonderful review! We’re thrilled to hear that you appreciate our affordable services and great customer support. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Thank you,
Laura C
Customer Service Specialist
The entire process was smooth and…
The entire process was smooth and professional. The results were delivered quickly, and the customer service was very helpful and responsive. Everything was easy to understand, and I’m very satisfied with my experience with Walk-In Lab. Highly recommended.
11 May 2026
Unprompted review
Reply from Walk-In Lab
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you had a smooth and satisfying experience with Walk-In Lab. Your kind words about our customer service and efficient results mean a lot to us. We appreciate your recommendation and look forward to serving you again in the future!
Thank you,
Laura C
Customer Service Specialist
Timely constructive communications
Timely constructive communications. At one point there was a logistics error and someone from WIL called and advised me there was a new order in my email that I could print and have a retest. Everything worked out well.
6 April 2026
Unprompted review
Reply from Walk-In Lab
Hi Bill,
Thank you so much for your wonderful feedback. We’re thrilled to hear that our team was able to assist you promptly with your questions. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
Thank you,
Laura C
Customer Service Specialist
Great experience
Great! Easy to find and buy labs, set up appointment, get results. My family has used Walk In lab several times and I will again in the future. Good pricing, too.
1 April 2026
Unprompted review
Reply from Walk-In Lab
Hi Anne,
Thank you for reviewing our service and rating us with 5 stars. We are pleased that you found our service easy and quick to take care of your testing needs. You are valued as a customer and we wish to assist you in the future.
Thank you,
Melinda L.
Customer Service Assistant Manager
Great selection of services to choose…
Great selection of services to choose from, reasonable prices, and super easy to order
2 May 2026
Unprompted review
Reply from Walk-In Lab
Hi ,
Thank you so much for your wonderful feedback. We're thrilled to hear that you found our selection of services to be great and our prices reasonable. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again!
Thank you,
Laura C
Customer Service Specialist
No waiting and no problems!
1 May 2026
Unprompted review
Reply from Walk-In Lab
Hi Steve,
We are so happy that you found our service quick and easy to take care of your testing needs. Thank you for reviewing our service and rating us with 5 stars. You are valued as a customer, and we hope to serve your testing in the future.
Thank you,
Melinda L.
Customer Service Assistant Manager
Convenient and economical
Convenient and economical. If I use the lab associated to my Dr office I never know exactly what it will cost. They give an estimate but many times the estimate is under the actual cost because they say they have to do other things once the lab work is completed. I like to know exactly what I am paying going into the test. Thank you.
28 April 2026
Unprompted review
Reply from Walk-In Lab
Hi Sandy,
Thank you for your thoughtful review! We're glad to hear that you appreciate the convenience and transparency of our services. Knowing the exact cost upfront is important, and we’re happy to provide that clarity. Your feedback motivates us to continue delivering the best experience possible.
Thank you,
Laura C
Customer Service Specialist
Placing my order on walk-in labs was…
Placing my order on walk-in labs was very easy . My only problem was when setting up the account on my phone I tried to use the password the apple was suggesting since I was in a drs office and time was important, and it did not take it but was not telling me what the problem was , it just was not taking my payment, it took three times trying to set up the account before it worked . Results came back fast and saved me a lot of money
17 April 2026
Unprompted review
Reply from Walk-In Lab
Hi,
Thank you for your feedback! We're glad to hear that placing your order was easy and that you received your results quickly while saving money. We apologize for the inconvenience you experienced during the account setup process. in the future if you have any or concerns, please feel free to reach out! Our number is 1-800-539-6119.
Thank you,
Laura C
Customer Service Specialist
Reply from Walk-In Lab
HI Joe,
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with our service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Thank you,
Melinda L.
Customer Service Assistant Manager
BUYER BEWARE...BETTER PRICES AND SVC EXIST ELSEWHERE
Customer service had been good until I needed a refund on an order placed the same day of the call and the day before.
The representative LIED and said the order was paid with a gift card so she would put the refund on a gift card.
I had to go back and forth at least 10 minutes with the idiot and request her supervisor before she agreed to correctly refund my card.
So what they do is, if you purchase 'discounted' labs and then request a refund, they LIE and say that the purchase was made using a gift card so that they can retain the funds!!!! Because I was relentless and refused to accept this LIE, my CC was ultimately refunded.
That day I shopped around for other vendors. Boy am I happy that I did!!!!!
Walkinlabs is wayyyyy overpriced!!! Better prices and better service exist!!! GO ELSEWHERE!!!! Jason's Health provides better service and better pricing!!!
Response to Melinda:
Two SEPARATE orders were paid for in full using my credit card NOT a gift card. Therefore the refund should have been returned to the original form of payment as requested. PERIOD!!!
There were NO CHANGES to EITHER ORDER. They were MERGED AFTER payment of each order individually, so miss me with the BS excuse that I had to "pay the difference"!!! I paid for one order in FULL via my CC the day BEFORE I purchased the second order, IN FULL on my CC the NEXT day.
You do need to change your practices. Start with honesty, HONESTY IS THE BEST POLICY!!! Why is your explanation different from what I was told??? Your staff member who MERGED the order lied and misheld information about what she was really doing??? At no time was I told that the first order was refunded to a gift card and I would pay the balance. Instead I was told the cost of the second order and I proceeded with payment by providing her with my CC information.
I hope that you do look into this and retrain the individual who took my second payment, as per your explanation, she is the reason for all of the confusion!!! She should NEVER take it upon herself to make a choice for a patient!!!!
14 April 2026
Unprompted review
Reply from Walk-In Lab
Hello,
We appreciate your feedback. We're sorry to hear about the confusion regarding our refund process. I reviewed your order history and see that you paid with a credit card on your original order. You then called in to add a test onto that order. In order to do this, a gift card was created with those funds from the original order to add to a new order so that you only pay for the difference in price using a credit card. Our process uses a gift card in lieu of refunding the original order so that you do not have to wait for 5-7 business days for your bank to process the refund plus pay for the new order in full. Most of our customers do appreciate this process although we do understand it can be confusing. I do apologize that it took our representative a moment to realize the gift card originated from your original order as gift cards are used in a multitude of ways such as redeeming loyalty points and gifts from family or friends. We do appreciate your feedback and will be reviewing our policies moving forward. We do see that all funds were refunded back to the original form of payment which was your credit card and again apologize for any confusion.
Thank you,
Melinda L.
Customer Service Assistant Manager
Cheaper than Quest to order
Cheaper than Quest to order, even though drawn there
21 April 2026
Unprompted review
Reply from Walk-In Lab
Hi Mark,
Thank you so much for your positive feedback. We're thrilled to hear that you found our services to be an affordable option. We strive to provide quality service at competitive prices, and your satisfaction is our top priority. If you have any questions or need assistance in the future, feel free to reach out.
Thank you,
Laura C
Customer Service Specialist
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