Moving to our new Wain homes we expected some issues with it being newly built. After 2 weeks we had a sizeable list, nothing of anything of a serious nature mainly cosmetic. From day 1 the communic... See more
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Since moving into my new Wain Homes house, I’ve had a few snags needing attention from various trades. Wain Homes sent Jack, a multi-skilled tradesman, to sort things out, and I’d like to give him th... See more
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Reserved a plot in late august and thanks to all the help from the team, we have now completed 4 weeks later and are all moved in. Couldn't thank everyone at Wain homes enough for the professi... See more
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We recently purchase our new home from Wain Homes. The team (Niamh and Paige from Truro Office) was very helpful and approachable, from initial viewing through to completion. The buying process was we... See more
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Company details
About Wain Homes
Written by the company
WELCOME to WAIN HOMES
Welcome to Wain Homes, a trusted UK housebuilder with over 50 years of experience creating places people are proud to call home. Part of the Wain Group, established in 1972, we’ve grown from our roots in the North West into a leading regional developer, building thoughtfully designed homes across the North West, Midlands and South West.
HOMES DESIGNED AROUND REAL LIFE
At Wain Homes, we believe a home should do more than look good – it should work effortlessly for the way you live. That’s why every home we build is designed with everyday living in mind, from the flow of the layout to the little details that make a big difference. Whether it’s a first home, a place to grow as a family, or somewhere to slow down and enjoy life, we create homes that feel right from the moment you walk through the door.
BUILDING COMMUNITIES, NOT JUST HOMES
We don’t just build homes – we create communities. Our developments are carefully chosen and designed to offer well-connected locations, green spaces, and a real sense of neighbourhood. It’s about creating places where people can put down roots, connect with others, and truly feel at home.
QUALITY YOU CAN TRUST
With decades of experience behind us, we’re committed to delivering homes you can rely on. From high-quality materials to modern, energy-efficient design, every decision is made with long-term comfort and value in mind. We continue to embrace sustainable building practices and forward-thinking technologies to ensure our homes are ready for the future.
A CUSTOMER FIRST EXPERIENCE
Buying a new home is a big moment, and we’re here to support you every step of the way. From your first enquiry through to moving in and beyond, our team is focused on making the process straightforward and enjoyable.
• Local sales teams at each development
• Dedicated customer care and after-sales support
• Online, phone, and email contact options
Find Your Place with Wain Homes
With developments across the West of England and a range of homes to suit different lifestyles, it’s never been easier to find a home that truly fits. Wain Homes. Find your kind of perfect.
FIND YOUR KIND OF PERFECT ALL-INCLUSIVE SPECIFICATION
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Computer generated images (including interior images) are representative and used for illustrative purposes only. This means specifications shown here may be different to those on a specific plot or development or may include optional upgrades subject to additional costs. Please speak to a Sales Executive for further details of the exact specification available on the homes at this development and the options available to you. Prices and details correct at time of broadcast.
The details matter, that's why they're all included!
Written by the company
- All-inclusive specification*
- We don’t believe in surprise extras. What you see is what you get; flooring throughout, integrated appliances, fitted wardrobes, choice of kitchen finishes, and so much more as standard included in the price*. Our homes are ready when you are, with flexible spaces, spacious gardens, and the latest energy-efficient tech. It’s everything you need to feel right at home, from the moment you turn the key. *Available at selected developments on selected plots only. See website for full details.
Warranties & Guaranties
You're covered!
A new Wain home comes with a 10-year warranty, the first two years of which are covered directly by Wain Homes. This covers you against any defects and your warranty provider’s homeowner booklet will tell you what to expect from your new home.
Contact info
Fontwell House, Trident Business Park, Birchwood, WA3 6BX, Warrington, United Kingdom
- 01925885400
- marketing@wainhomes.co.uk
- wainhomes.co.uk
Find your kind of perfect
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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We are very happy with our house
We are very happy with our house, in fact we love it. sales team very friendly and helpful. Very quick to respond to any issues. Overall very happy😀
18 September 2026
Reply from Wain Homes
Hi Jeni, thank you for taking the time to leave such a lovely review. We're delighted to hear that you're so happy with your new home and that the team at Keyford on the Green has been friendly, helpful and quick to respond whenever needed. It's great to know you're loving your home, and we'll be sure to share your kind feedback with the team. We wish you many happy years ahead in your new Wain home!
Brilliant service by Sarah and Harry…
Brilliant service by Sarah and Harry the site manager
18 September 2026
Reply from Wain Homes
Hi Thomas, thank you for taking the time to leave a review. We're delighted to hear you had such a positive experience with the team at Cherry Blossom View and that the service you received stood out throughout your journey. We'll be sure to pass your kind feedback on to the team and site management. Comments like yours mean a lot and help recognise the hard work that goes into delivering a great customer experience. We hope you're very happy in your new Wain home and wish you all the best for the future!
Maintenance charges 2.
This is an update to my review dated 27/8. Due to the resident backlash from the original increase the maintenance charge has been reduced from 44.6% to just over 17%. This has been achieved by Wain Homes subsidising the maintenance company, Brooks Estates, by £5000. I assume this has been done to promote sales on this site and, when completed, Wain Homes will want their money back plus. I gave my contact details to Wain Homes after my last review, as they requested, but I have not heard from them yet.
18 September 2026
Unprompted review
Reply from Wain Homes
Hi Trevor, thank you for sharing your review. We take all feedback we receive seriously and would like the opportunity to look into this further. We have your details from your previous Trustpilot review, so we will follow-up with our Customer Care who will be in touch soon. Kind regards, Wain Homes.
UPDATE:
We appreciate the concerns raised by residents regarding the management charge and are pleased that a revised rate of £221.50 has now been communicated to all homeowners.
To clarify, Wain Homes will not be seeking to recover the £5,000 contribution referenced in your review. This support has been provided as part of a revised handover strategy designed to help maintain management charges at a fair and sustainable level as further areas of the development are transferred.
We would also like to confirm that a residents' meeting has been arranged for 10am on 30th September, where residents will have the opportunity to discuss any questions or concerns directly with the relevant parties. Information about the meeting has been shared with residents.
We understand you provided your contact details following your previous review. If you would still like to discuss your concerns, please feel free to attend the meeting or contact our Customer Care team directly and we will be happy to help.
Polite helpful staff
Polite helpful staff ...above and beyond help from Ashley . I would recommend wain homes . Love the location of my new home .
17 September 2026
Unprompted review
Reply from Wain Homes
Hi Lisa, thank you for your kind review and recommendation. We're delighted to hear that you're loving the location of your new home and that the team at Kingsley Manor made such a positive impression throughout your experience. Providing helpful, friendly support is something we take great pride in, so it's wonderful to know the team went above and beyond for you. We hope you're settling in well and wish you many happy years in your new Wain home!
Simone and Michelle made us feel…
Simone and Michelle made us feel welcome from the start. Their advice and understanding of our situation was great and both are very professional. We were honest in letting them know we were also in negotiations on another property and this did not curtail their advice and understanding when we made a decision.
13 September 2026
Unprompted review
Reply from Wain Homes
Hi Ralph, thank you for taking the time to share your experience. We're so pleased to hear that the team at Higher Trewhiddle made you feel welcome from day one and supported you throughout your home-buying journey. Buying a new home is a big decision, and we're glad the team could provide honest advice and guidance while you explored your options. It's great to hear you felt supported and never under any pressure, helping you make the choice that was right for you. We really appreciate your kind words and wish you every happiness in your new home!
Jack from Customer Care was brilliant
Jack from Wain Homes Customer Care came to our property to fix loose fence panels and our garden gate. He was so helpful, polite and efficient. Very happy and felt he really went above an beyond to make sure we were happy. Thank you Jack. Plot 9 The Lawns Broughton.
4 September 2026
Unprompted review
Reply from Wain Homes
Hi Susannah, thank you for taking the time to share your feedback. We're so pleased to hear that the team was able to resolve the issues with your fence panels and garden gate, and that you were happy with the service provided. Providing helpful, efficient and customer-focused support is something we strive for, so it's great to know the team went above and beyond to ensure you were satisfied. We really appreciate your kind words and thank you for choosing Wain Homes!
Excellent service from start to finish
Excellent service from start to finish
We have had an excellent experience with Wain Homes from the initial purchase through to completion and moving in (st.Austell, Cornwall)
Michelle and Simone in the sales office were tremendously helpful, knowledgeable and approachable. They guided us through every stage of the process, always taking the time to explain everything clearly and answer our questions. Their advice regarding the interior design choices, colours and finishes was particularly valuable and made the whole selection process much easier.
The handover of the house was also very smooth. Pete, the site manager, was friendly, professional and thorough, clearly explaining everything we needed to know about our new home.
There were a couple of minor issues following completion, but these were dealt with extremely quickly and efficiently. Overall, every member of staff we encountered was fantastically helpful, and the customer service has been excellent throughout. We are delighted with our new home and would happily recommend Wain Homes.
20 August 2026
Unprompted review
Reply from Wain Homes
Hi Peter, thank you for taking the time to leave such a lovely review. We're pleased to hear that you're so happy with your new home and that the team made the journey from reservation through to moving in as smooth and enjoyable as possible. It's great to know you felt supported throughout the process, from choosing your finishes and colours to receiving the keys to your new home. We're also pleased that the few minor issues you experienced after moving in were resolved quickly. Your kind words mean a lot to everyone involved, and we're grateful that you'd recommend Wain Homes to others. We wish you many happy years in your new home and hope you enjoy every moment of making memories there!
Had a lot of problems with our new home…
Had a lot of problems with our new home and non of it they repaired because they said non was covered under warranty
15 September 2025
Unprompted review
Reply from Wain Homes
Hi Chris, thank you for sharing your review. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We hope to hear from you soon. Kind regards, Wain Homes.
We’ve had a really positive experience…
We’ve had a really positive experience dealing with Lewis at Latune Gardens since moving into our new home. He’s been brilliant with helping us get various snags sorted and has always been approachable, responsive and happy to help whenever we’ve raised something.
What really stands out is that he actually takes ownership of things. He listens, keeps us updated and makes sure everything is followed through rather than leaving us chasing. He’s also very knowledgeable and has always taken the time to explain things properly, which has made the whole process much easier.
It’s clear that he takes pride in the development and genuinely cares about the standard of the homes and the experience of the people living here. He’s been professional, reliable and consistently helpful throughout.
We couldn’t fault him and would definitely recommend him. He’s a real asset to the team and deserves recognition for the way he looks after residents.
8 September 2026
Unprompted review
Reply from Wain Homes
Hi Olivia, thank you for taking the time to leave such a thoughtful review. We're delighted to hear you've had such a positive experience in your new home and that the team at Latune Gardens has been so supportive throughout the process. Providing responsive aftercare, clear communication and keeping homeowners updated are all things we strive for, so it's great to know this has made a difference to your experience. We'll be sure to share your kind feedback with the team, who work hard to ensure our homeowners feel supported long after they receive their keys. Thank you again for your recommendation and for choosing Wain Homes. We wish you many happy years in your new home!
Supportive & Professional
So far, from purchase to moving in, we have received nothing but professional support and timely feedback, answers to questions. Both Charlotte and Sam have been incredibly supportive during which is a stressful time. Thank you to them both.
28 August 2026
Reply from Wain Homes
Hi Claire, thank you for taking the time to share your experience. We’ll make sure your feedback is passed on to the team. All the best, Wain Homes.
everyone I had dealings with were so…
everyone I had dealings with were so helpful and kind.Saw me through the process from start to finish especially George at latune gardens.He was fantastic.
24 August 2026
Reply from Wain Homes
Hi Nicole, thank you for taking the time to share your experience. We’ll make sure your feedback is passed on to the team. All the best, Wain Homes.
Reply from Wain Homes
Hi Stephen, thank you for taking the time to share your experience. We’ll make sure your feedback is passed on to the team. All the best, Wain Homes.
Excellent customer service Kingsley manor
From start to finish Ashley at Kingsley Manor and also Wendy at head office have been nothing but excellent, the whole process was received with outstanding professionalism.
We as a family thank you for all your hard work, dedication and patience and with out you we wouldn’t of been able to move to our dream family home, so thank you once again
The Horne’s :-)
8 July 2026
Unprompted review
Reply from Wain Homes
Thank you for taking the time to share your experience. We're delighted to hear that the team helped make your move to Kingsley Manor such a positive one. Buying a new home is a big milestone, and it's great to know you felt supported throughout the entire journey. We truly appreciate your kind words about the professionalism, dedication and patience shown along the way. On behalf of everyone at Wain Homes, we hope you and your family create many happy memories in your new home. Thank you again for your recommendation and for choosing Wain Homes!
Sealant repair
Paul attended our property today to attend to some sealant issues around the bath and front door. I found him to be pleasant, punctual and tidy. He was unable to repair one of the areas (stairs) as it isn't bad enough. He did say that he will put a note on the file to say it will need beading in the near future. I was advised to get back in touch with customer care in a few months to instigate this.
25 August 2026
Unprompted review
Reply from Wain Homes
Hi Mrs N, thank you for taking the time to share your experience. We're pleased to hear that the team provided a punctual, professional and tidy service while addressing the sealant issues at your home. We also appreciate your understanding regarding the stairs. As advised, if the area requires further attention in the coming months, please contact our Customer Care team and they will be happy to review it and arrange any necessary follow-up work. Thank you for your feedback and for choosing Wain Homes. We wish you many happy years in your new home!
Karen made it possible and was really…
Karen made it possible and was really great. Shame presentation of house was vv poor multiple obvious snags and not clean. Note we have bought many new builds and yours is close to last for initial presenation
21 August 2026
Reply from Wain Homes
Hi Robert, thank you for taking the time to leave your feedback. We're delighted to hear that the team made the buying process possible and provided great support throughout your journey. We're sorry to learn that the presentation of your new home did not meet your expectations on handover. We understand how important those first impressions are, particularly when purchasing a new build home, and it's disappointing to hear that the property was not presented to the standard you expected. Your comments have been shared with the relevant team so we can continue to improve the quality of our home handovers and customer experience. We appreciate your honest feedback and thank you for choosing Wain Homes. We wish you many happy years in your new home!
Highly recommended
Been in my new wainhomes house for 8 months and I couldn’t recommend them enough as a builder! The buying process has been enjoyable, quick and easy. The quality of the house is exceptional with minimal issues. The Site manager Chris at The Lawns site and Dan have been great, and always very helpful.
20 August 2026
Unprompted review
Reply from Wain Homes
Hi Hannah, thank you for taking the time to leave such a lovely review. We're so pleased to hear that you're enjoying your new home after eight months and that the buying process felt quick, easy and enjoyable. It's also great to know you're happy with the quality of your home. We're especially grateful for your kind words about the team at The Lawns. Knowing they've been helpful and supportive throughout your journey means a lot to us. Thank you for recommending Wain Homes. We hope you continue to make many happy memories in your new home!
The Lawns
Having moved in to The Lawns, we experienced a number of snags and issues that we felt really rocked our faith in the process and in Wain Homes as a company. Dan and all of the contractors that he sent our way have helped to restore our faith. Nothing has been too much trouble, and it feels like he and the team on site have fought our corner the whole way. Our 5 stars is very much for Dan and the trades who addressed our snags so well, not for the whole process.
19 August 2026
Unprompted review
Reply from Wain Homes
Hi David, thank you for taking the time to leave this review. We're delighted to hear that the team at The Lawns were able to provide the support and reassurance you needed. Buying a new home is a big milestone, and it's great to know that the team were always on hand to help, keep things moving and make sure your concerns were addressed. Your feedback means a lot, and we'll be sure to share your kind comments with the team. We hope you're now settled in and enjoying your new home at The Lawns!
Wain Homes are liars
Wain Homes are liars, we wanted to give 0 stars, but that option is not available. Our new build home is on the Wain Homes Kingsland development in Westward Ho! Devon. We took ownership in October 2023 based on their 5 star quality and service promise on their own website. Our house has not been built to the drawings and is plagued with structural issues including:
deflection of the flange on the RSJ above the garage door causing the stonework above to crack
joists that are out of level causing floors to be out of level
an ijoist has been put in the wrong place and then cut to accommodate a waste pipe
the structural engineer who designed the joist plan recommended 2 new joists be fitted, but Wain Homes ignored this
holes for pipes have been drilled in the ijoists which are too big or in the wrong place
the structural flooring has not been fitted to the manufacturers specification
weepholes are either missing or clogged with render
the bay window has not been constructed to the drawings
The following issues have been corrected by Wain Homes, but only after continual battles with the site and regional management teams, and our persistence: the uneven floor in the bathroom where the shower doors would not stay open, the staircase fitted incorrectly with a gap at the bottom which was a health and safety issue, and the ply layer under the flooring in the bathrooms was not originally fitted.
The numerous attempts to repair the front door failed and in the end we fixed it ourselves.
These are just a few of the major issues we have had, and we have numerous other complaints regarding poor finishing, that have just been denied or ignored by them. Some other snagging issues have been corrected by them, but often with proposed cheaper alternatives or bodge jobs that don't address the root of the problem.
We believe that if proper inspections by the Wain Homes management team and the NHBC had been carried out during construction, that most of these issues would not exist.
We have been told repeatedly that the issues we raise are within industry tolerances, have been inspected and passed by the NHBC and comply with regulation. However the fact remains that the quality promised by Wain Homes has not been completed or managed during the construction of our home. The NHBC have told us that their job is to help the builders achieve the standards rather than be clerk of the works. They will only get involved if something breaks or falls down, and we believe the warranty provided by them, which we assumed was there to protect us as homebuyers, isn't worth the paper it's written on.
I worked in the construction industry for 40 years and have knowledge of building procedures, unlike so many new home buyers who will be unaware of these types of issues. The potential financial loss when we come to sell our house is enormous, as any faults have to be declared by the seller, and are also likely to be identified during the buyers structural survey. The emotional stress caused by the continual fight to get things done, the upheaval of moving furnishings etc, and not being able to carry on our normal lives is unmeasurable.
Whenever jobs are planned or finished there is no follow up from Wain Homes to ensure things have been corrected properly. We have to wait for replies from customer care, and have contractors coming to inspect and assess when that has already been done by someone else. All this leads to delays and excuses from Wain Homes. We have asked in numerous emails for members of Wain Homes senior management, including the managing director in the South West, Steve Goldsworthy, to visit us and see for themselves the shoddy workmanship in our house, but they never respond. Steve Goldsworthy promised us he would oversee the progress on our house personally, but we have seen no evidence of that.
If you are considering buying a property from Wain Homes, ensure you pay the deposit with a credit card, as this will help you financialy when things go wrong. We would also recommend you employ a professional snagger to inspect your house before you move in, this will save you a lot of heartache. Always communicate with them by email and take photos whenever possible, so that you have evidence when it is required. You are welcome to come and visit our property to see the poor quality before you make your decision, call us on 07584 649569 to make an appointment.
19 August 2026
Unprompted review
Reply from Wain Homes
Hi Rebecca, thank you for sharing your review. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We hope to hear from you soon. Kind regards, Wain Homes.
Update 21st August:
Hi Rebecca, thank you for taking the time to share your feedback. We're very sorry to read about your experience and the impact these issues have had on you since moving into your home at Kingsland.
We appreciate that you have raised several concerns regarding your property. Since completion, we have remained in regular contact with you and have been actively managing and addressing the reported defects, with a number of works already completed. We recognise that this process has not always met your expectations, and we understand the frustration this has caused.
Where there have been differences of opinion regarding the most appropriate remedial solution, we have sought to explain our proposed approach and, on previous occasions, have advised that an independent review could be pursued through the relevant warranty and consumer protection channels. We remain committed to working constructively towards the resolution of any outstanding matters.
We take all customer feedback seriously and are disappointed that you feel unsupported. Our Customer Care team will continue to work with you to review any remaining concerns and progress agreed actions where appropriate.
Writing a review for the Lawns
Writing a review for the Lawns, Broughton. From the minute I put down my deposit the sales team, (Karen) and the site team (“Dan the man” and Chris) have been excellent. Their friendly yet professional approach and genuine thought and care about ensuring everything including any snags have been handled promptly and with follow up. It’s not an easy job but they carry a smile and are never too busy to help. It’s who you employ that makes a company great and this is why I’ve had such an amazing experience. Not all builders are like this. Thanks so much guys!!
18 August 2026
Unprompted review
Reply from Wain Homes
Hi Nicola, thank you for taking the time to leave such a lovely review. We're delighted to hear that you've had such a positive experience at The Lawns. From reserving your home through to moving in, it's great to know that both our sales and site teams have provided the friendly, professional support you deserve. We're especially pleased to hear that any questions or snagging items were dealt with promptly and kept on top of throughout the process. We truly appreciate your kind words about the team. Creating a great customer experience is something we work hard to achieve, so it's fantastic to hear that their care, dedication and willingness to help made such a difference during your homebuying journey. Thank you for choosing Wain Homes. We wish you many happy years in your new home!
I can't thank wain homes enough for the…
I can't thank wain homes enough for the way they have/ are looking after me with moving into my lovely new home..
Especially Chris site manager and Dan the man.. Both great guys. They are both so approachable, knowledgeable, and helpful. Nothing is too much trouble..
Always there to help with any queries..
Thank you Wain homes for making a stressful move so much easier for me..
24 July 2026
Unprompted review
Reply from Wain Homes
Hi Linda, thank you for your wonderful review. We're delighted to hear that you're enjoying your new home at The Lawns and that the team has helped make your move a positive experience. It's especially great to know that our site team have been approachable, knowledgeable and always on hand to help with any questions along the way. Moving home can be stressful, so we're pleased they were able to provide the support and reassurance you needed throughout the process. Thank you for choosing Wain Homes and for taking the time to share your experience. We wish you many happy years in your new home!
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