I give this the top score. Not because its the cheapest vpn out there, but simply its the best and has protected me for some years now under a different account.. Also as far as I know its the only VP... See more
Company replied
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See what reviewers are saying
It was quite cheap initially and mostly worked in the last two years even though on many public wifis it strictly didnt work at all, not sure if thats because of Vypr or the public wifi settings. M... See more
Company replied
It looks like it may be OK, but it will not connect on my android cell phone. connected to guest network at work, and it will not connect. turned on connectwhen android starts, and restarted phone. St... See more
Slow to connect with MacOS Catalina. A lot of background activity on my iPhone (typically 80%+ of usage) which significantly draws down the battery. No issues on my iPad. All is great on all devices o... See more
Company replied
Company details
Information provided by various external sources
Fast VPN Without Third Parties Unlike our competitors, we operate 100% without third parties, own our hardware and run our network. Because we own and manage 700+ servers in 70+ global locations, when using VyprVPN your privacy is protected from end-to-end at the fastest speed possible. A No Log VPN.
Contact info
Obergrubenweg 8, 6045, Meggen, Switzerland
- +1-888-532-5525
- support@vyprvpn.com
- vyprvpn.com
3.2
Average
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Why VyprVPN?
Given the current state of things I felt the need to protect my internet. Vypr is one of the highest recommended ways to do that.
6 March 2022
Reply from VyprVPN
We totally agree - now is a better time than ever to get interested in protecting your privacy online! Thanks for taking the time to leave us a review!
Very slow to connect does not work with…
Very slow to connect does not work with BBC iplayer so much buffering tried all options the chameleon option is shockingly bad really lost for words
3 March 2022
It trashed my network with the…
It trashed my network with the uninstall
and I lost all ability to have Wi-Fi. It took IT 2 hours to restore my network settings for my wireless adapter because of your vpn. You infiltrated my network and on uninstall you trashed it. My window system didn't even recognize I still had a wireless adapter though it was working properly. It was VPN service That trashed my network
1 March 2022
please help me
please help me, I can't log in to my account. Error: There was no network connection. BUT there is a network. What is the problem?
27 February 2022
Reply from VyprVPN
Thanks for the feedback! Sorry to hear about the issue you're having. It may help to reinstall the VyprVPN app. If the problem persists after that, then it may help to restart your network equipment, if that is possible for you. If you still can't get logged into your account, please get in touch with support - https://support.vyprvpn.com/hc/requests/new
the main reason why i purchased the vpn…
the main reason why i purchased the vpn is to have access to qatar location. unfortunately, the vpn is inconsistent in locating the Qatar server, and most of the time it gives the message that location is unavailable.
27 February 2022
Reply from VyprVPN
We appreciate the detailed feedback! We aren't currently having issues with our server in Qatar, and you may have better luck if you try using the Chameleon protocol in the VyprVPN settings. If you're still having trouble with your connection, please feel free to get in touch with our support team any time - https://support.vyprvpn.com/hc/requests/new
It is working very well
26 February 2022
Reply from VyprVPN
We're very glad to hear that! Thanks for the great review!
Doesn’t work for streaming.
11 February 2022
Reply from VyprVPN
Sorry to hear about the trouble you've had with streaming! Many streaming providers block access from VPN users, but we make efforts to keep certain streaming services available through VyprVPN. You can see our support streaming services here - https://support.vyprvpn.com/hc/articles/360038080691
If you find that any of the streaming services listed there are not working, please get in touch with our support team - https://support.vyprvpn.com/hc/requestsnew
Reply from VyprVPN
We're glad you think so! Thanks for the great review!
Billing wrong
The service itself has been working fabulously for years. However, the current extension was billed in pounds sterling instead of Euro. The price was thus significantly higher than agreed. A complaint to the support remained without result. Too bad.
30 January 2022
Reply from VyprVPN
Thanks for the honest feedback. Due to regulations related to Brexit, some customers have been billed incorrectly. If you've been in contact with our support team, then we should have your email, and we will be updating you as soon as we have more information on this issue.
Beware what you pay.
The App's are okay, the connection speed is good but the customer support is far below. I've been busy for weeks to get the right amount charged on the creditcard. GoldenFrog charged the wrong currency (I pay more than I bought). For weeks e-mail after e-mail and the only answer is 'we are looking for it'. After more than three weeks I was tiered of waiting and start an official complaint with the creditcard company to get my money back. Is this the service they advice with?
This is the second time I had a problem with a Swiss company, If there is a problem; never ever a problem from the company self but always someone else. The Swiss are convinced that they never ever do something wrong, this time it's the payment provider who did something wrong. I Have a invoice with the correct amount EUR but they charge in GBP (and you pay more than 10% extra with the exchange).
23 December 2021
Reply from VyprVPN
Thank you for your feedback. Because of regulations related to Brexit, some customers have been billed in GBP when they should have been billed in Euros. We're working with our payment processor to get this resolved, and we'll be keeping our community updated via email.
Reply from VyprVPN
We appreciate the review, and we're very proud to own and operate all of our server infrastructure!
I have to much lugs
5 December 2021
Reply from VyprVPN
We're sorry if you haven't had a good experience with our service. I've checked your case, and we are sorry but if your connection is not stable without a VPN, it unfortunately will not be stable with a VPN, either.
If there is anything else we can help with, please feel free to get in touch with our support team - https://support.vyprvpn.com/hc/requests/new
Doesn’t worth any penny
It worked for two times very well and I could log in as I was in Saudi Arabia. However, after that I couldn’t log in anymore and it seems they just have one server for Saudi Arabia. Not recommended at all
17 November 2021
Reply from VyprVPN
We appreciate your honest feedback. Please make sure you are on the latest version of VyprVPN, and try connecting to a few different server locations using the Chameleon protocol. If you're still having trouble, please feel free to get in touch with our support team any time - https://support.vyprvpn.com/hc/requests/new
Service is working but customer service…
Service is working but customer service is terrible. I purchased a package that should have cost €37 but instead I was charged GBP37. I contacted Customer Service on Oct 2nd and they said that they knew about the issue but they didn't have a timeframe to solve it. And I am still waiting for them. Almos 1 month is gone and no feedback.
17 November 2021
Unprompted review
Reply from VyprVPN
Thanks for taking the time to review our service. We're sorry for the trouble here. Due to regulations related to Brexit, some customers have encountered this issue with us. We're currently working towards a resolution and will be updating our community as soon as possible.
Reply from VyprVPN
We appreciate the great review! We do a lot of work to make VyprVPN as fast as it is!
Reply from VyprVPN
It's great to hear that, thanks for the review!
sometime its stop working like i…
sometime its stop working like i connected with any server but i cant able to access any sites then i need to disconnected vpn and then connect again then its work its not good probably when i surf sites it automatically disable net and everything will be stoped to working very bad i buy 3 years plan so i dont want to see this type of problem in future so please fix it soon as possible
6 November 2021
Reply from VyprVPN
Thanks for the feedback, we're sorry to hear about the trouble you've had with our service. It may help to try a different VPN protocol in the app settings. It may also help to fully uninstall and reinstall the VyprVPN app on your device. If you continue to have trouble, please feel free to get back in touch with our support team -https://support.vyprvpn.com/hc/requests/new
OVERCHARGED 3 MONTHS AGO AND STILL NO REFUND
I was falsely billed for GBP currency instead of EUR for one year's costs.
In addition, previous invoices were deleted and substituted by a fictitious invoice from another country.
My repeated requests to correct the errors resulted in long replies and excuses like "latest migration of billing platform" and promises to refund the excess amount charged, but now 3 months later they have still not refunded.
This looks like fraud to me-- or they simply don't give a sh/t. An honest company would have refunded the overcharge immediately. I will not be using this VPN any more.
31 October 2021
Unprompted review
Reply from VyprVPN
Thanks for leaving your feedback here for us. We're sorry for the trouble you've had with your account.
Due to regulations related to Brexit, we are aware that some customers have had this issue. We’re working with our payment processor to find a solution, and we’ll be providing an update to our community as quickly as possible.
Our customer support team will be following up with you via email when we have a resolution. Thank you for your patience so far!
Reply from VyprVPN
That's about the best thing we could hope to hear! Thanks for the great review.
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