Vyne Reviews 

1,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease of online ordering and the promptness of dispatch and delivery. Many people appreciate the excellent customer service, noting the staff's helpfulness and knowledge. Reviewers also frequently praise product quality and clear communication regarding order status. However, some customers noted issues with delivery, such as parcels left in unsuitable locations or significant delays. A few people also mentioned receiving incorrect items or finding the quantity of products delivered was not what they had ordered.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Clients share positive opinions on product quality, competitive pricing, and effective results. Many... See more

Service

Customers had positive experiences with service, often describing it as excellent, first-class, and efficient... See more

Order

Users describe positive interactions with order, highlighting an easy ordering process and quick dispatch and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of products such as Pure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more

Rated 5 out of 5 stars

Vyne were able to supply me with the product I needed, namely surgical Hypoallergenic tapes, for which I am truly grateful. Great product, great service. I apologise for my delay in responding, I'm a... See more

Rated 5 out of 5 stars

I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more

Rated 5 out of 5 stars

Easy ordering process,quick dispatch and delivery.Pure Aloe Vera gel has been great for my sensitive skin in this hot weather spell and it was at a good competitive price.


Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store

Written by the company

We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.

Here's a few reasons to like Vyne...

Written by the company

Vyne Shop
Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
Vyne Prescriptions
We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
Years of specialist experience
Offering decades of experience from our team of specialist nurses and healthcare professionals.
Dedicated customer support
We’re specialist at what we do, and we’re always here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,419)

337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always excellent consistent service from vyne.co.uk

Always excellent consistent service from vyne.co.uk.
They go the extra mile of keeping you consistantly informed when they dispatch your items.
Fast with the prescriptions service too.
A professional company that always delivers exceptional service everytime.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Prompt delivery.
At Christmas 2025, when my order didn’t arrive, a telephone call to Vyne ensured a new timely delivery for which I was extremely grateful to the gentleman I spoke to.

30 March 2026
Rated 5 out of 5 stars

Amazing customer service and well organised process for ordering products.

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you call them, they answer the phones promptly and always provide great advice, checking with colleagues if they aren't sure about your enquiry. The order arrives swiftly and if you run short and need something urgently, they get onto it straight away. It is fantastic to have such great customer service every time.

8 April 2026
Unprompted review

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