Dental Directory Reviews 1,273

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and engaging teaching styles, making training sessions both informative and enjoyable. Many people highlight the effectiveness of the training and the overall positive user experience, often noting how much they learned and how well the content was delivered. The service provided is frequently described as excellent, with consumers appreciating the clear information and practical examples. However, some customers also noted issues with product quality, such as missing items from deliveries. Some people were dissatisfied with the delivery service, mentioning delays and items being sent to the wrong address. A few other people also felt that there was a lack of coordination between different departments, leading to difficulties in organizing repairs and unhelpful phone interactions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers consistently report positive experiences with the user experience. Reviewers frequently highlight... See more

Service

Users describe positive interactions with service, highlighting excellent training sessions and helpful... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the good quality of goods, prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Based on these reviews

Rated 5 out of 5 stars

Sam was great. Keeping us all informed, checking we didn't have any questions. Moving as quickly as possible to prevent boredom. We all felt we learned something new even though we have been doing thi... See more

Company replied

Rated 5 out of 5 stars

Wendy did an excellent job today. We specifically asked for Wendy to return to the practice as she was so good last year. She is so knowledgeable and understanding. She teaches the course well giving... See more

Company replied

Rated 5 out of 5 stars

The trainer for fire marshall / fire training "Rachel" was extremely knowledgeable. She arrived on time and went through each topics in depth. She also showed us how to use the co2 fire extinguisher... See more

Company replied

Rated 5 out of 5 stars

Wendy was great during our CPR training session. She made it very interesting and involved the whole group by having discussions with us throughout which kept us all engaged. She was also very lovely... See more

Company replied


Company details

  1. Dental Supply Store
  2. Medical Equipment Supplier

Written by the company

Dental Directory is a full-service supplier of dental supplies, equipment and business services in the UK. We supply over 12,000 UK practices with an extensive range of dental products and supplies and our services cover everything you need to run a successful practice including training, compliance, equipment servicing and maintenance. Opening an account with us is fast and easy with our simple registration process. Orders can be placed immediately with free, same-day dispatch for orders over £40 if placed before 6pm. Dental Directory stocks over 30,000 products from leading brands such as Dentsply Sirona, 3M, Septodont, Schulke+, Colgate, TePe, Belmont as well as our own brand UnoDent.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Amazing training delivered by Sam

We had BLS training delivered by Sam. Fun interactive delivery of information and Sam ensure to keep all of us engaged

15 April 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Phoebe

We're happy to hear that you found the BLS training with Sam fun and interactive, and that the delivery kept everyone engaged.

Thank you for your positive feedback.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Very informative

Very informative and session was interactive which made it easier to focus and learn.

15 April 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Nicola

We're happy to hear that you found the session informative and engaging.
We appreciate your feedback on how the interactivity helped with focus and
learning.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Excellent CPR training

Rachel presented well, made a dry subject pretty interesting
Very informative, learnt alot

16 January 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Katherine

We're happy to hear that the presentation with Rachel was engaging and informative.
We appreciate you taking the time to share your learning experience with us.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Rachel was professional and fun…

Rachel was professional and fun throughout training !
She answered all questions throughout and always made sure we were happy and confident before moving on!

5 December 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon , Char

We're happy to hear that you found the training with Rachel professional and fun.
We appreciate your positive feedback regarding the thoroughness and attentiveness provided during your experience.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

We had Wendy in our practice today she…

We had Wendy in our Dental Practice today had her for the last 3 years always a pleasure! She is very welcoming and friendly! Her way of training is very helpful and down to earth. Her stories are great and very good to hear for experience and is relatable as a Dental Nurse myself. Thanks again Wendy you’re a star! Will always remember Mrs Doubtfire “help is on the way dear”🤣 - Gigi

9 October 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Gigi Owens

We're happy to hear that the training sessions with Wendy are always a pleasure and helpful to you.

It's great to know that the experiences shared resonate with you.
Thank you for your positive feedback.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Rachel was very good,cheerful and…

Rachel was very good,cheerful and informative throughout the session.

9 September 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon , Alisha Gurung

We're happy to hear that you found the session with Rachel very informative , and that our team member was cheerful and helpful.

Thank you for your feedback.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Rachel is an excellent trainer

It was enjoyable training Rachel is very professional.

12 November 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Lisa Dale

We're glad you enjoyed your training with Rachel. It's great to hear that you found it enjoyable and that Rachel was professional.
Thank you for your feedback.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Very helpful

Very helpful, explained everything thoroughly. Would love to see her again. Amazing consultant.

14 November 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Aysela

We're happy to hear that the consultation was helpful and thorough..
We appreciate your kind words and are so glad you had an amazing experience.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Consultant was excellent…

Consultant delivered an excellent course and the content was extensive and very helpful.

20 August 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Carolyn Gowman

We're happy to hear that you found the course excellent and the content helpful.
We appreciate you taking the time to share your positive experience.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Great

Great! Very informative

2 December 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon , Mirren Mccreadie

We're happy to hear that the presentation was informative.
We appreciate you taking the time to share your learning experience with us.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Medical emergency training

Very useful medical emergencies session

9 October 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Lona

We're glad you found the medical emergencies session useful.
Thank you for your positive feedback; we appreciate it.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

5 stars for Wendy

Wendy is a great teacher in what she does. Our BLS training with Wendy today has been fantastic. She is capable or helping me visualise emergency scenarios which for me is the best. Thank you

19 November 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Kerry Morrison

We're happy to hear that the BLS training with Wendy was fantastic.
It's great to know that the teaching helped you visualise emergency scenarios effectively.
Thank you for your positive feedback; we appreciate it.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Wendy is always so informative and…

Wendy is always so informative and helpful whenever needed. She’s been so lovely everytime we’ve seen her.

2 December 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Lauren

We're so happy to hear that you find our team member Wendy informative and helpful. We truly appreciate you taking the time to share your lovely experience with us.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Rachel Vosper delivered a great training course

Rachel Vosper did a great training course, very professional, very informative and answered any questions we had very well and in good details.

Thank you

1 October 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon, Lindsey

We're happy to hear you found the training course with Rachel great. It's wonderful that it was professional, informative, and that all your questions were answered thoroughly.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Always great seeing Rachel for these…

Always great seeing Rachel for these training sessions
She always makes them fun and engaging

14 October 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good afternoon , Kainat Fatima

We're happy to hear that the training sessions with Rachel are fun and engaging. We appreciate you taking the time to share your positive experience with us.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Medical emergencies training

Wendy was really good. We got the choice of how to do things and did scenarios which were helpful.

9 October 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning, Eilidh

We're happy to hear that you found the session with Wendy helpful and that you appreciated having choices in how things were done, including the scenarios.

Thank you.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Very useful and helpful

Very useful and helpful.
Very interactive

9 December 2025
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning, Amie

We're happy to hear that our product was useful and interactive for you.

Thank you for your positive feedback.

Kind regards,
Dental Directory

Rated 5 out of 5 stars

Good experience

Good experience, i have learnt how to dispose clinical and non clinical waste correctly.

14 April 2026
Unprompted review
Dental Directory logo

Reply from Dental Directory

Good morning,

We're happy to hear that you had a good experience! It's great to know that you learned about proper waste disposal.

Thank you for your positive feedback.

Kind regards,
Dental Directory

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