Vulkanvegas Reviews 4,808

I don't get these bad reviews lately...I have been playing here for a while now and had lots of wins and yes, sometimes the payout is slow, but sometimes is super fast. But I have always received my money! And I want anyone to show me another casino that gives so many bonuses all the time. Some ppl either need to read the T&C's properly or learn how verification works as I believe these horrible ratings lately are either big misunderstandings or completely unfair towards this casino. And I have been through a fair share of the bad ones! Only 1 star less cause I don't like that money are not deducted after cashout request but hang on the balance till the cashout is processed so I have to wait before I can take another bonus.

A lot of events to choose, especially e sports events, fast response from customer suppoort

Top casino more bonuses

I've been here for 3 years. I've never had any problems. It's a really reliable and enjoyable site, the only issue is that withdrawal processes are extremely slow. I made a withdrawal on Saturday and I'm still waiting.

Another week without finished veryfication,supporters didn't help in any way they are just there to waste your time,i have frozen 400 euros on that account and i can't reach them because this site is a fraud,i will change my opinion when i see my funds on bank account which will never be the cas.

The chat consultant made a mistake by giving me the wrong email address to block my account. Because of this, I was unable to properly self-exclude.

When I later asked for a refund of the funds that were deposited after I had sent an email to the incorrect address, I was told that they have no record of such a chat, even though they claim to store chat conversations for six years. The support team even suggested that I must not have spoken with one of their consultants.

This is strange, because they do have a chat that refers to the conversation in which the consultant gave me the wrong email address, and that follow-up chat took place two days later. It seems like they are trying to sweep the issue under the rug and clear themselves of responsibility by claiming that I spoke with a different support agent.

I don’t remember my account ID. I can provide my email address instead: pinacolada1987.pm@ gmail. com

The chat with the consultant took place on 26.07.2025, around 1–3 PM. At that time, I was given an incorrect address for self-exclusion. I sent the request to the address provided by the consultant on 28.07.2025. Another chat occurred on 28 July, where I asked if sending an email would be enough to block the account, because I had already done so, but I didn’t receive a response. That chat exists, but the earlier one is missing, and that is the problem. I am very sorry that the support suggested I must have spoken with another team back then, but that is not true. I remember the entire sequence of events clearly.

All of my correspondence was conducted with your Quality Control department. Please review it.

No, that’s not everything. There was an earlier chat that you do not seem to have, and the conversation you quoted is a continuation of the one that is missi

Your own logs confirm that a chat session took place that day, but the transcript is missing. This was the conversation where I was given the incorrect email address

It was great until the point where i have made many withdrawals and submitted documents, and casino starts demanding other documents and not letting me withdraw money

7Disgraceful delay and technical loops - ID: 59070564

I am extremely frustrated with Vulkan Vegas. My KYC documents are already APPROVED (Green), yet they keep stalling my $162 withdrawal. They keep sending automated emails asking for photos of the card that is already verified. It feels like a systematic trap to avoid paying out. Support chat is useless and disconnects me. My Player ID is 59070564. I expect a manual verification and immediate withdrawal release.

UPDATE: SCAM ALERT - Deleting documents to avoid payment!
​Following my previous review, the situation has worsened. Vulkan Vegas is now manually 'disappearing' my bank card photos from the KYC section to stall my $162 withdrawal. I have uploaded the back side of my card multiple times, but they keep deleting it from the system.
​Support operator Stefan is using scripted delay tactics, claiming it takes 'several days' despite my account being previously APPROVED. This is a clear attempt to avoid paying out legitimate winnings. My Player ID is 59070564.
​I have already filed an official complaint with AskGamblers and will continue to update all public forums until my funds are released."
My card ending in 2171 is already marked as 'Approved' in my profile. I have already submitted a withdrawal request via Tether TRC20 for $162 (Transaction ID: e7d3f3cf...), which you accepted for processing.

Stop using fake KYC excuses to delay my payment. I am updating my AskGamblers complaint with this information
My card ending in 2171 is already marked as 'Approved' in my profile. I have already submitted a withdrawal request via Tether TRC20 for $162 (Transaction ID: e7d3f3cf...), which you accepted for processing. Stop using fake KYC excuses to delay my payment. I am updating my AskGamblers complaint with this information.

You are lying again!!!!
​Stop providing false information. I have already uploaded the official documents which clearly display both my full identity and the card number ending in 2171 on the same page.
​My 'Proof of Address' is already Approved. Furthermore, the 'Source of Wealth' documents you requested, which also confirm my ownership and identity, were artificially removed from the system multiple times and are now intentionally kept 'On review' to create more delays.
​I have already submitted all these proofs to AskGamblers to expose your technical manipulations. Process my withdrawal immediately!

I suggest you stop posting comments altogether. Your behavior is becoming ridiculous and only highlights your lack of professionalism and unfairness. I have already replied yesterday, confirming that all requested KYC documents have been uploaded, including the documentation verifying ownership of the card you claim lacks my name. Yet, you are repeating the same demands.
​Furthermore, today I received a notification that my verification was complete. Just 15 minutes later, I received another message requesting yet another selfie for withdrawal purposes. I have already completed and uploaded that document to the KYC section as well. The support operator confirmed receipt and stated that full verification would be completed shortly and the withdrawal processed.
​Now I ask you, what is the meaning of your comment? You should investigate the matter thoroughly, be fully informed, and then reply. What is this 'gambling limit' you have invented now? Instead of writing replies here, you should honestly serve your clients and stop creating artificial barriers and inventing nonsense. Are you not ashamed of demanding this much documentation for a small withdrawal, just to force me to give up? I can only imagine what you would do if someone won a large sum. You should be ashamed of all this! Instead of apologizing and serving clients honestly, you have the audacity to claim you placed a limit for my own good. Who do you think I am?"

Read carefully what I wrote about all that in my previous comment. You are hilarious!!!

Very bad withdrawal experience with Vulkan Vegas.
Deposit via Crypto & Jeton worked fine, but withdrawal only shows IMPS and it keeps failing. My ₹8,800 withdrawal failed 4 times earlier and now 2 more times recently 212 euro
They keep saying “technical problem” and cancel the request. I email them regularly but no proper solution.
Deposits are easy, withdrawals are impossible. Very disappointing

Crypto withdrawals need much improving and much faster, otherwise 5/5
I had to edit this(and give 1 star) Changing my review to 1 star. They are so bad. I won few euros and wanted to withdraw. They said first do kyc. Ok, i upload everything. They said not good. Ok again, again and again i upload and then they approve my kyc.
Ok great i submit a withdrawal request, guess what???
My kyc got reversed, suddenly im getting an email saying you need to subtmit everything again. Will let you know if something happens

Legit site as trust pilot agrees

one of the best companies on the market, withdrawal of funds takes up to several days, especially for larger amounts, over 5000e, but they do not cause problems with verification like other scam sites and process payments without any problems.

They ask for a ton of documentation, and if you play using a VPN, they'll confiscate your entire balance. Avoid, there are plenty of better places.

The goal is to win 100,000, I'll stop posting))))

Very good machine

We’ll check flagged reviews to see if they breach our guidelines. And if they do, we’ll take action.

scammers, avoid.
edit: if you disagree with my statement, tell your players about shadow-bans :)

Got my biggest win ever (100k eur) - So from that the site is enjoyable (:P) -

Either way: plus in bonus offers, UX and range of games. Verification was no problem regarding KYC.

will let you all know how easy the money is withdrawn and update this review from there, either down or up.

Edit 1: Got notified that their clause says they will only pay out 5000 eur max a month. Have asked to even pay to get that sum up some, but will let you know if that is possible. KYC is still under review.