I ordered 2 prescription photchromic lenses for Gen 2 Wayfare AI glasses. One for normal frame, the other for the large frame. One set was for progressive lens, the other for plain prescription. The l... See more
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Review summary
Created with AI, based on recent reviews
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Over all the product was good. I could see clear, it shipped pretty fast and it came extremely well packaged to maintain them safe. My only slightly complain is that the right side of my set doesn’t n... See more
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Quick answer to my question. Good advice. I was able to order easily. And I didn't have to wait long before I had the items at home. I didn't realize at first that the shipping costs were actually qui... See more
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The lenses are a great fit and swapping them while required a bit of force wasn't too bad. The prescription seems to very good. I am very disappointed by the fact that I ordered transition lenses... See more
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Company details
Written by the company
Professional lenses maker for Virtual Reality Headset
Contact info
United States
- support@vr-wave.store
- vr-wave.store
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Disappointing Experience
Disappointing Experience
I ordered two pairs of lenses — one for Ray-Ban Skyler and one for Ray-Ban Wayfarer. It took nearly four months to receive both pair of lenses and when they finally arrived, I was sent two pairs of Wayfarer lenses instead of one of each.
I contacted customer service and even provided photos to show the mistake, but they insisted they had sent the correct items, despite clear evidence that the lenses didn’t fit my Skyler frames. Their customer service was unhelpful, dismissive, and extremely slow to respond.
Overall, this was one of the worst online shopping experiences I’ve ever had. The shipping took far too long, and the customer support was terrible. I absolutely do not recommend this company.
31 August 2025
Unprompted review
Reply from VR WAVE
Hi Anthony,
We sincerely apologize for the inconvenience you experienced with your order and the delay in resolving the issue. We completely understand your frustration, and this is not the experience we want our customers to have.
To help us look into this further and make things right, please email our team at support@vr-wave.store with your order details. Our support team will prioritize your case and ensure it’s properly reviewed.
Thank you for bringing this to our attention, and again, we’re truly sorry for the trouble caused.
VR WAVE
Good product got lenses for quest 3…
Good product got lenses for quest 3 they are great quick fast delivery and great communication very pleased
26 September 2025
Reply from VR WAVE
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your Quest 3 lenses and our service. Your satisfaction means a lot to us, and we truly appreciate your support!
I still have not received my order for…
I still have not received my order for the Oakley HSTN
lenses. Stuck in Grand Prairie, TX since 10 October. Please redo the order/prescription and send me replacement lenses
2 October 2025
Reply from VR WAVE
Hello Regina,
We’re sorry to hear your Oakley HSTN lenses haven’t arrived yet. Please email our team at support@vr-wave.store with your order details so we can check the shipment and arrange a replacement right away.
VR WAVE
The experience is what I expected.
1 October 2025
Reply from VR WAVE
Mission accomplished! Thanks for sharing your experience.🤩
My lenses fit perfectly
My lenses fit perfectly, and my prescription is perfect. I paid for expedited shipping, and my lenses arrived in exactly 3 days. AWESOMENESS
24 September 2025
Reply from VR WAVE
Thanks a ton! We love to hear everything’s in perfect focus—and right on time too! 😎👓
I’m very disappointed with my…
I’m very disappointed with my experience with VR Wave. I ordered prescription lenses for my Ray-Ban Meta glasses expecting high-quality optics, but the lenses I received are noticeably distorted and uncomfortable to wear. The craftsmanship appears below standard, and the visual clarity is far from acceptable for prescription use.
I also noticed the disclaimer stating that custom prescription orders are non-refundable, but I believe this situation goes beyond a change of preference, this is a quality issue. The product I received is not usable as intended, and I feel it’s only fair that a resolution or refund be considered.
I chose VR Wave trusting your reputation for quality, and I truly hope we can resolve this in a satisfactory way.
23 September 2025
Reply from VR WAVE
Hi Ivan,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. At VR Wave, we take product quality and customer satisfaction seriously, and we appreciate you bringing this matter to our attention.
Please contact us at support@vr-wave.store
with your photos of the lenses so we can review the issue in detail. While prescription lenses are custom-made and non-refundable, we are committed to assessing any potential quality concerns and finding an appropriate resolution.
We appreciate your understanding and the opportunity to make this right.
VR WAVE
Oakley meta and Quest 3s lenses
Command from France for Meta quest and Meta Oakley optical lenses, nothing to say all is perfect.
30 September 2025
Reply from VR WAVE
Thank you so much for your kind feedback! We’re thrilled to hear that everything was perfect with your Meta Quest and Meta Oakley optical lenses. Your satisfaction means a lot to us. 😊
undelivered
my order wasn’t delivered during month already, also no confirmation of refund processed, support line seems to be polite but in general no result and you asking for review now
30 September 2025
Reply from VR WAVE
Thank you for your feedback, Igor. We’re sorry for the delay and any inconvenience caused. Please contact us at support@vr-wave.store, so we can check your order and refund status and assist you further.
Two wrong things.
Sent me the wrong lenses and 2 weeks later than expected delivery date
16 October 2025
Reply from VR WAVE
Hi Alec,
We sincerely apologize for the delay and for the mix-up with your lenses — that’s definitely not the experience we want for our customers. We’ve already sent you a message to help resolve this as quickly as possible. Please check your inbox or reply directly so we can make things right for you.
Thank you for your patience and understanding.
VR WAVE
Not very happy about what I received
Not very happy about what I received. I messaged out to you guys to see if I can return these items due to the fact that they didn’t even work properly. I was told that there is no refunding on this item. I didn’t want a refund. I wanted one that actually worked the money I paid for was a lot. I found some similar to that on Amazon that actually worked a lot better. I wish I would’ve known. I wasn’t going to get a refund on my Oakley Meta lenses. I would’ve never bought them. I wasn’t wanting money back. I was wanting to be replaced with some that actually were a little bit better than what I got. I was told about they were gonna give me $10 off wow, I’m impressed. I would be much happier if I was to get it replaced, but apparently y’all don’t have that in y’all‘s budget?
17 September 2025
Reply from VR WAVE
Hi Gregg,
We’re truly sorry to hear about your experience and the disappointment with your order. We’ve sent you a message regarding your order so we can make things right — please check your inbox so we can assist you further.
VR WAVE
These people are thieves
These people are thieves. I ordered a pair of lenses for my rayban meta glasses, they were confiscated by USPS due to counterfeit postage. They claimed they were sending another pair. The package hasn't moved ... DO NOT BUY FROM THEM THEY ARE SCAMMERS
24 September 2025
Unprompted review
Reply from VR WAVE
Hi Charles,
We’re truly sorry to hear about your experience — that’s never what we want for our customers. Please email our team at support@vr-wave.store, so we can look into this matter directly and resolve it for you as soon as possible.
VR WAVE
Reply from VR WAVE
Awesome, Erick! We’re thrilled you love your replacement lenses and appreciate your support.
The back and forth conversation
The back and forth conversation , don’t seem to be escalated , I received a product unusable , it has been over two weeks and still no solution resolved .
25 September 2025
Reply from VR WAVE
Hi Erick,
We’re truly sorry for the inconvenience and the delay in resolving your issue. This isn’t the experience we want for our customers. Your case has been escalated, and our team will reach out shortly to make things right.
VR WAVE
My package associated with this…
The company replace my order and made my situation better.
17 September 2025
Reply from VR WAVE
Hi Amanda,
We’re truly sorry to hear about the issue with your package. That’s definitely not the experience we want for our customers. We’ve already sent you an email with more details so we can resolve this as quickly as possible — please check your inbox (and spam/junk folder just in case).
Thank you for your patience and understanding.
VR WAVE
Yo yo yo yo get this sh*t asap you will…
Yo yo yo yo get this sh*t asap you will not be un happy i got my prescription for rayban meta glasses and well worth it
18 September 2025
Reply from VR WAVE
Yo yo yo! 😎 Thanks a ton for the awesome feedback — we’re hyped to hear you’re loving your Ray-Ban Meta prescription glasses! Enjoy rocking them and seeing the world in style. 🔥
Hopefully you receive your order
Hopefully you receive your order . My package was seized because of counterfeit postage.. they still will not refund my money waiting more than 30 days with no resolution by this company
17 September 2025
Reply from VR WAVE
Hi Thomas,
We’re very sorry to hear about your experience. Please rest assured we don’t use counterfeit postage, and we’ve already sent you an email to help resolve this as quickly as possible. Kindly check your inbox (and spam folder just in case) and reply when you can so we can assist you right away.
Thank you for your patience and understanding.
VR WAVE
Had an issue with my order
Had an issue with my order, their great customer service replaced and rushed the order to me.
17 September 2025
Reply from VR WAVE
Thanks so much,Peter! We’re glad we could resolve the issue quickly and get your replacement to you.
The end product was good
The end product was good. However the first package got seized by the USPS for fraudulent postage. But a new replacement was sent very fast and I got a 10 refund. Happy with the end product
16 September 2025
Reply from VR WAVE
Thank you for sharing your experience! We’re happy to hear you’re pleased with the final product and appreciate your understanding while we sorted out the shipping issue promptly.
High quality, perfect fit!
Great procuct! Fit perfectly in my RayBan Meta Wayfarers. Super easy order form
23 September 2025
Reply from VR WAVE
Awesome! Glad to hear it fit perfectly and the order process was easy!
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