Voya Financial Reviews 

Worst to deal with, never get a call back. Calling everyday for two weeks and all they tell me is we received your paper work but takes a few days to process. Reminder they’ve told me that for two weeks now. Worst situation and worst experience ever Voya is a negative review if could give one.

YoYA is horrible the money withdraw transaction completed but they never distributed the money. I made multiple phone calls seeking for help the only they told me my bank rejected the money, which is not true I am trying to find a way to close this retirement account. Be careful and find a better provider like Fidelity

Less than 1 star!!!!! They will not give us access to our money!!!!
SHAME ON VOYA!!!!!

Absolutely awesome website. Spending hours trying to get FSA funds released. The website continues to deny claims without providing a reason. Once we called in and corrected the issue it was denied again without a reason. Hours of my life wasted with this awful company.

I selected one star because there is non NEGATIVE 100. Never ever use voya. They are The worst of the worsts. They completely blocked me to access my HSA account through employer. If that is the technical problem, They cannot figure out how to solve. Whenever I contact online, the only thing they do is multiple people take my information but not fixing anything. They are very suspicious and incapable of anything but taking money.

My experience with Voya has been extremely disappointing. Customer service is very poor and appears to be offshore, making communication difficult and ineffective. It is nearly impossible to get any problem resolved, no matter how many times you call or follow up.
Distribution requests are overly complicated and burdensome. What should be a straightforward process turns into endless back-and-forth, delays, and confusion. Representatives are often disrespectful when handling questions about your own investments, which is unacceptable.
The lack of accountability, poor communication, and dismissive attitude raise serious concerns about trustworthiness. When it comes to managing your investments and accessing your own money, you expect professionalism and reliability—Voya fails on both fronts.
I would not recommend Voya to anyone who values responsive customer service or clear, efficient handling of their investments.

Rude and disrespectful employees. Had to fight to get my retirement funds, horrible

Good experience. My bf passed and he had a life insurance policy. They paid out immediately. I'm grateful, because it's hard making ends meet after a death. Two incomes suddenly become one, and bills don't stop.

It took 6 MONTHS and 6 to 8 representatives to get one Voya account rolled over to another as they apparently are not the same company. I was VERY scared for MONTHS that someone stole my money. The only one helpful was a lady named Ashley who called me every week. I was sent THREE checks in the process of transferring for that 6 MONTHS. This company gets MINUS score from me

This company has an effectively non-working app for mobile. The website is extremely clunky and slow. The website for Treasury Direct makes this website look like a dinosaur. The options within the website are very unclear and they seem to make it deliberately confusing for the user. Schwab, Vanguard, Fidelity - these are the places to be. I will be moving out of Voya as soon as humanly possible.

Voya is a scam - they give cheap rates to your company and look legit but if you for any reason need your money they charge exorbitant fees - I would owe them money to close my account even though my investment choices doubled the money I had paid out- their excuse “it’s the plan your employers chose and there’s nothing we can do”

Horrible customer service. Not consistent. I needed to cash out my 401 k for school purposes and they made it absolutely a nightmare to do it. It's my money. Avoid them if you can

This is the absolute worst retirement company I've ever delt with. All the representatives tell you incorrect information. They tell you once you pay off a loan, you can re borrow with out telling you about the 3 week holding process it takes to reborrow.

Honestly, after seeing all the terrible reviews, this company is an absolute joke. I’m so upset at my employer for signing up with these people. I’ve been on the phone for two hours trying to gain access to my account with the pin that they emailed me that does not work they continue to try and try. I need immediate manager assistance so I can access my money keyword my money. I was with Principle for years never ever had to send a bad review. This is crazy. What a terrible company with a set of terrible employees with a set of terrible management with a terrible system. What a way to ruin somebody’s day.

Customer Service is horrible!!! They don't care and give you bs answers to get you off the phone. Take forever for a claim to be reviewed with all documents sent in with claim. Claim reviewers suck as well. I wish my employer had Aflac!!!

Our company uses them as a TPA for FMLA and Short term Disability etc. We have so many employees complain that they are never contacted after leaving multiple messages and I never receive updates when I ask questions as the employer. This company is a clown show. Very Disappointed with them and will never recommend at any other company.

Absolutely useless, can't get anything right. Address changes are wrong, account numbers on checks issued are wrong. Avoid like the plague

Voya is not a very good company at all. I called a week in advance so the contribution for 401k would not come out of my check and still they took the contribution any way.
This company is horrible I have dealt with this for 3 years now. I will deal with a company that has filed bankruptcy several times

Usually pretty reliable but recently they have been garbage

I have been trying for months. To transfer my 401b. To either tsp. Or roth. And they won't let me do either. And they won't let me withdraw a dime . what can I do .?