Vortex Cars Limited Reviews 

Happy with the relaxed approach to sales that Steve had.
Happy to talk and advise but not pushy.
Clear and concise.

Amazing service. Nice people

The guys over at vortex are amazing! Trevor helped me to get my car from the moment I rang to leaving the lot! And I love it 😀 would highly reccomend!

Good sales, deals and great customer service, would recommend.

Great service and offered a great affordable finance option for me would definitely recommend

Highly recommend Vortex John was really helpful and answered all questions great efficient service

Great all round service received from Vortex cars, from placing my order to receiving the vehicle everything went very smoothly, I would recommend Vortex cars to everybody.

No even a one star, bought a car for my grandson for his 18th they promised me everything, picked the car up on his birthday wasn’t even cleaned properly, bought extra warranty then after a week engine management light came on contacted them but they weren’t interested said I would get a call back never did, so paid for it to be fixed ourselves then a few weeks later all power went contacted them again said they couldn’t find us on there system gave them all details my name grandsons name reg personal reg very rude said we would get a call back never did. So I contacted the sales guy I bought it off - again very rude said cars break and I would have to wait like everyone else they are very busy waited and waited then called everyday for 2 weeks just kept getting told I would have to wait for a call back in the end paid ourselves again to get the car fixed still never called us back. AVOID THIS PLACE AT ALL COST WARRANTY YOU PAY EXTRA FOR IS NOT WORTH THE PAPER ITS WRITTEN ON, ONCE THEY HAVE YOUR MONEY DONT WANT TO KNOW.

Fantastic range of cars at good prices, welcoming staff and Trevor was great making sure everything went smoothly during the purchasing of a new vehicle. Would highly recommend.

Transaction was quick and easy. Thank you to Steve for sorting it all out. Very pleased with the car.

Looked at a car few weeks ago and decided to buy they did mot and repaired all advisories and were in touch to give me updates on car .Picked car up Wednesday Trevor is brilliant very thorough and friendly.i have took extra warranty out at a great price .Thank you so much loving the new car ☺️

Great company to deal with! Trevor is very in depth with any questions asked, and they have a great after sales customer support service. Car i bought runs great, had some agreed work done before I collected. An honest, reliable company. I would definitely recommend 100%

Great service from John at Vortex would reccomend to anybody looking for a new car

Excellent professional service , high quality cars , John was so helpful and made the whole process of buying a new car stress free.
Highly recommend

TERRIBLE!!!
I bought a car, noticed some issues when I went to view it but Steve assured me that it would be resolved before delivery. Nothing was resolved on delivery. Several calls was made but I was directed to the warranty company (Blackstar Warranty). Blackstar is absolutely terrible or even worse, they sent me to their trusted garage who did a diagnostic on the car but refused to take responsibility, sending me back to Vortex car for a second opinion. After several calls and emails, with false claims by staff of Blackstar warranty, they decided they were only going to pay £192 out of £1260. It has been the most stressful one month of my life, visited several garages since the first day of receiving the car. I wish I never bought a car in the first place!
I have been contacted by Vortex car and we are in the process of return, I will come back to update as soon as everything is sorted.
23 October 2025
To respond to the comment by Vortex…
You were aware of the issue before the car was delivered to me. I made several calls to your office both sales and warranty line but you kept telling me there was nothing you can do, referred me back to your third party warranty company(disastrous). Your business manager only called me when I came on Trustpilot to write a review. You didn’t act promptly, fairly or over and beyond at all because you refused to accept the car and forced the Broker to auction the car. The broker has accepted to count their loss, refund me and the lender while you get to keep the fund from selling a faulty car.
Then you come on line to lie that you have accepted the car. Disappointing!!!

From initial conversation through to the pick up of the car, the process was really well organised and easy. We appreciated the after sales call to ensure everything was ok, which I've never had previously, even when dealing with bigger dealerships!

it was fast and John at the reception was very helpful and made me understand everything on the day if collecting the car he had everything raedy it was fast and he was lovely

I had a great experience buying from Vortex. Trevor was very kind and helpful throughout the process, making everything smooth and stress-free. The car was in very good condition and exactly as described. I would definitely recommend this dealership.

John very helpful, nothing was to much trouble, he even did wife's Bluetooth for her phone.!!!!!