Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... See more
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I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... See more
Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... See more
Company replied
Bifocal lens too high up so when head is correct position you are looking at the line makes you feel sick. also reading bit not great fuzzy what a waste of money can ill afford for 2 pairs of useless... See more
Company replied
Company details
Written by the company
Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!
Contact info
251 Little Falls Drive, 19808, Wilmington, United States
- (302)309-7808
- support@vooglam.uk
- vooglam.uk
3.4
Average
510 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Brilliant price great quality and fast…
Brilliant price great quality and fast delivery. Really happy
9 April 2024
Unprompted review
If I could leave a review with no stars…
If I could leave a review with no stars I would. I spent €65 on two pairs of clear glass. I have brought them to a friend who is an optician and she verified they are indeed clear glass! So vooglam I wait in anticipation for your response to my email requesting a refund in full.
9 April 2024
Unprompted review
Reply from Vooglam.uk
Hi there, we are so sorry for causing you a bad shopping experience, but when we checked your order information, we noticed that you ordered eyeglasses as a single vision which is only for distance. Your prescription shows that you nearly have no eye issue when seeing distance, you only have a very low value and a bit CYL value. Are you able to see distance when putting your eyeglasses on? If you are wiling to use eyeglasses for read, I am afraid you need to choose reading glasses, if you need both, then it will be progressive lenses. Our agent has replied to you with our solutions about the wrong prescription type issue, did you receive it? Thx!
Loved the glasses but couldn't see
Loved the glasses but couldn't see, the prescription wasn't right some how, recently bought from other sites & prescription lences fine so won't be ordering again unfortunately
5 April 2024
Unprompted review
Reply from Vooglam.uk
Dear customer, thank you for taking the time to bring this to our attention. We are more than willing to assist you with this case. Could you please send us a copy of your paper prescription from your eye doctor and also tell us your order number by sending an email to support@vooglam.uk? We need this information to check if we made the wrong glasses or not and provide you with a satisfactory solution to the problem. Thank you very much. Have a nice day.
love love love my specs!!
love love love my specs!!
Unique styles that makes wearing specs more interesting .
Prompt service !!!
Thank you VOOGLAM
6 April 2024
Unprompted review
Not even a single star worthy review
Not even a single star worthy review
Trying them for first time
Bought 2 prescription glasses which never arrived and customer service keeps sending me a blurry pic of a pile of mail in a non descript room claiming it is delivered
No attempt made at ensuring a good customer experience
Obviously cannot comment on the quality of the product but can say avoid purchasing from them as reliability is not worth the money risked buying from them
The post service for the building has been checked multiple times and package was not found- as I mentioned in my emails.
Strangely, in the confirmation email of delivery, the surname was YOUNG. Which is not my surname. Hope this helps you identify where this shipment may have gone wrong.
4 March 2024
Unprompted review
Reply from Vooglam.uk
Hi there, thanks for reaching out. The tracking information shows that your package has already been delivered, and we are so sorry that the delivery picture was provided by your local logistics. If there is no package, please contact your local post office first, if they cannot find it, please reconfirm your shipping address with us by sending an email to support@vooglam.uk. Thank you. Have a nice day.
UTTER FRAUD…
Luckily I only ever use PayPal for online buys so have protection of refund in 99% of cases. However, I ordered frames only and they're great but too narrow for me, so I asked to return under their 100% satisfaction guaranteed policy, to the Address they were posted from shipped from in uk. NOPE! Apparently if the give me a 30% discount the frames will magically fit, and if I want to return, they have to go back to a place called china? Is that near that down south near London?!?!? ANOTHER ABSOLUTE CHINESE RUBBISH CON! why do we letthesethieves into our trading arena? Imagine overall if say a million People accepted various offers from all these companies(owned by Chinese governments) at a rate of spend per transaction of saying £20 that's millions into their coffers, we're sleep wal,inginto disaster and handing over our jobs to these con merchants.never again, im biting the bullet and going to Specsavers......
2 April 2024
Unprompted review
Reply from Vooglam.uk
Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. Would you mind submitting a case from our website with your issue and your request? Our agent will help you ASAP with a satisfactory solution. You can do it here: support@vooglam.uk Thank you and have a nice day!
Lovely glasses
Lovely looking glasses. I submitted my prescription incorrectly so the glasses weren’t right.
Customer services were very helpful and although couldn’t issue a refund due to it being my error they did refund some of the costs.
3 April 2024
Unprompted review
Reply from Vooglam.uk
Dear customer, thank you for taking the time to bring this to our attention. We are more than willing to assist you with this case. Could you please email us a copy of your paper prescription from your eye doctor at support@vooglam.uk? We need this information to check if we made the wrong glasses or not and provide you with a satisfactory solution to the problem. Thank you very much. Have a nice day.
Very prompt delivery
3 April 2024
Unprompted review
Gorgeous sturdy glasses cheap but don’t…
Gorgeous sturdy glasses cheap but don’t look it great delivery and packaging will definitely be ordering more really pleased 😃
2 April 2024
Unprompted review
Doesn’t even warrant a one star.
Doesn’t even warrant a one star.
Order process means you’ll like enter the prescription incorrectly.
The contact information on the website is incorrect forcing you phone an international number to contact them.
Totally disingenuous website. Spend your money elsewhere.
29 March 2024
Unprompted review
Reply from Vooglam.uk
First and foremost, I would like to extend our sincerest apologies for any inconvenience or concern that you have encountered with our service. We take all customer feedback seriously and are dedicated to ensuring your satisfaction. We have reached out to you via our customer service email regarding the issue you've raised, and we kindly ask that you check your inbox for our message. Your prompt response will greatly assist us in addressing and resolving the matter as quickly as possible.
Very happy with my new glasses
It took a while to get the glasses but I love them. I just wish their customer service was better but all in all it works. Thank you
26 March 2024
Unprompted review
stylish
Great product for half the price with good range of high fashion glasses
27 March 2024
Unprompted review
NOT WHAT I ORDERED
Very unhappy with the way the glasses have been made .. Two glass shapes on glass. Makes me.feel.sick
26 March 2024
Unprompted review
Reply from Vooglam.uk
First and foremost, I would like to extend our sincerest apologies for any inconvenience or concern that you have encountered with our service. We take all customer feedback seriously and are dedicated to ensuring your satisfaction. We will reach out to you via our customer service email regarding the issue you've raised, and we kindly ask that you check your inbox for our message later. Your prompt response will greatly assist us in addressing and resolving the matter as quickly as possible.
Glasses perfection…
Ordering glasses with a prescription lenses, has never been so easy , I wish I had heard of Vooglam years ago , I now have five pairs .
26 March 2024
Unprompted review
Surprisingly great!
I was honestly worried about this order after reading some terrible negative reviews about this being a scam etc so I was extremely surprised to find my glasses had arrived after just over a week AND my prescription was perfect! Don't know if I was just lucky but I have to say the glasses are beautiful and the prescription is fine too. Not bad for the price I paid either! I very much feel these were worth it in my case. Happily proven wrong.
22 March 2024
Unprompted review
Thrilled
I took a chance and ordered two pairs of prescription glasses from Vooglam as funky glasses in the UK are sooooo expensive. They arrived today, only 8 days after ordering, and I couldn't be happier. Great quality sturdy frames and the lenses are perfect; they look great too! I'll definitely be ordering more pairs in the future. 😊
20 March 2024
Unprompted review
Easy all the way from order to delivery
Easy ordering, delivered within timeframe and the glasses are fab !
20 March 2024
Unprompted review
Very fast and love the glasses
Very fast delivery and love the glasses. They are very strong and look good on me. Will definitely get another pair.
19 March 2024
Unprompted review
A really easy to use service really…
A really easy to use service really pleased with glasses and quality of prescription lens would definitely recommend
19 March 2024
Unprompted review
Love my glasses
Cheap, speedy, lenses are so clear and prescription spot on 😃
18 March 2024
Unprompted review
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