Vokera Ireland Reviews 

211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly demeanor. Reviewers frequently highlight the efficiency and thoroughness of the service, noting that issues are diagnosed and resolved quickly. Many also appreciate the excellent customer service, characterized by great communication, helpful support, and valuable advice. Some people also felt that the booking process was easy, with good availability and helpful communication regarding appointments, including reminders and updates.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising engineers for their professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Clients share positive opinions on customer service, highlighting great communication and helpfulness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more

Rated 5 out of 5 stars

Brian the engineer did a very thorough job and left no stone unturned to diagnosis exactly what was wrong with boiler. He's a very pleasant man to deal with and would highly recommend him. And Mary wa... See more


Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(211)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Brian fixed our boiler

Brian fixed our boiler, he figured out what the problem straight away, showed me what the issue was and replaced the part. He was very friendly, quick and professional. A job very well done and I'll get him back in the future.

23 November 2022
Unprompted review
Rated 5 out of 5 stars

Chris was great

Chris was great. Very accommodating with his time on his visit and worked through all the issues with the boiler.
A very valuable member of your team.

Thank you.

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Volkera’s engineer - Chris

Volkera’s engineer - Chris - visited my apartment and spent hours getting his assessment right. He was rigorous, methodical, and his attention to detail was second to none. He was very focused on getting my heating system up and running, and really went above and beyond the call of duty. I would have no hesitation in recommending Volkera, and Chris, to anyone. A great service, and well worth the 5 stars.

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Chris called

Chris called , as arranged, to fix my boiler yesterday.
He was most efficient and had the system up and running in no time at all. In addition, he gave very useful information on the efficient use of the boiler and the radiator service to improve the heating throughout the house. I have no hesitation in recommending Vokera and their super staff to aspiring clients.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Finally got the professionals

I chose Vokera to repair my Vokera boiler following a series of failed attempts by other boiler maintenance people.

I was pleased with the structured professional approach taken by the company particularly Margaret in the office and Phil, the engineer that performed the work.

John

1 November 2022
Unprompted review
Rated 5 out of 5 stars

Gas boiler fixed

Chris fixed our boiled last week and it's as good as new ever since. Chris fixed it no time at all, he figured out what the problem straight away,showed us what the issue was and replaced the part. He was friendly, quick and very professional. A job very well done and I'll get him back in the future without hesitation.

19 September 2022
Unprompted review
Rated 5 out of 5 stars

I had Dan from Volkera today to service…

I had Dan from Volkera today to service and fix my boiler. He rang me and gave 2 hours notice of when he would arrive.
He was very neat in his appearance and very courteous.
He fixed everything and I would be very happy to have him service the boiler again

29 September 2022
Unprompted review
Rated 5 out of 5 stars

An extremely positive experience

Such a positive experience dealing with Anita on the phone - she knew so much I almost asked her to come out to attend to my boiler issue. Boiler expert Brian Tyndall then came out and was impressively diligent. He sorted out all the various issues I was having and really went that extra mile as I had quite a lot of queries. Everything has been left in perfect order and it was all handled efficiently and pleasantly.

20 January 2022
Unprompted review
Rated 5 out of 5 stars

Professional, attentive and friendly service

I have had to contact Vokera a number of times in the last two weeks in relation to boiler issues and I have been very impressed and pleased with the level of service that I have received, both from their office team (Danielle) and their service engineers (Brian). They were attentive, professional, friendly and both very good at their jobs - I felt they both went above and beyond their duty to ensure that I was being looked after - and for that I’m very grateful and would recommend.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Strong recommend Vokera

Strong recommend Vokera. From front line representative to engineer, they are very professional and willing to help. Thanks again !

7 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service - highly recommended

At every point Vokera staff pulled out all the stops to get our hot water and heating system quickly back up and running. We have a special needs child and life without running hot water was extremely difficult. Danielle and Mary in the bookings office worked hard to get an engineer to us quickly. Then Michael the engineer was excellent and extremely thorough. It made all the difference to have a Vokera specialist engineer to fix and service our boiler system. Very impressed by the quality of the service.

2 September 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Delighted to see Brian return to service our boiler this year - very personable and professional - outlining gentle improvements we will now consider. Anita and Danielle on the admin side ensured everything was well organised. Highly recommended !

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Good quality workmanship

Good quality workmanship , and Dan the engineer was friendly and informative.....
Good value too ...
Would recommend strongly if you have a Vokera boiler in trouble ...

11 December 2020
Unprompted review

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