I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more
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Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.
Contact info
杭州, China
- bgdsale01@gmail.com
- vograce.com
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Great and Fast Live Support
When using their live support after 6PM PST, they are very fast and address your inquiry very quickly. Very Helpful! :D
My Reps were Wendy and Frank, they were awesome!
Winnie is the best!
Winnie has helped me tremendously on all of my orders. They are prompt with their communication and always try their best to get my art made into the physical product I was envisioning.
Customer service was top notch!
Customer service was top notch! Really communicative and fast responding to enquiries! Shout out to Cassie who helped to create my very first merch!
fast and fantastic!
selena was fantastic to work with and reached out to me very quickly with my artist proofs! excellent communication and added gold vip to my order - absolutely amazing service!! thank you again selena!!
Great customer service from Matilde
Matilde is my rep since some orders ago —almost a year working together. Matilde is always trying to make sure the order is going smootly and answering as fast as they can.
This time they contacted to ask me about some irregularities in keychains and pins. We worked together until everything went perfect and great. I appreciate it lots.
Super Patient and caring staff
Super Patient and caring staff (thank you Selena!) Selena was very understanding about my needs and what I wanted in my products. They took the time to revise my design multiple times to ensure that the finished mockup was what I wanted. I was on somewhat of a time crunch and Selena still managed to somehow ship out my products in time. Absolutely worked a miracle for me! It didn't seem possible but she made it happen! I know I was being somewhat of a difficult customer so I really appreciate the patience given to me to help correct my files so they were ready for production. Thank you Selena for your excellent customer service!! 10/10!
I ordered a set of fake Pokémon cards
I ordered a set of fake Pokémon cards, this is my second go around making one and I decided I wanted to try out new effects.
The quality of the card is really good, the stock is thick and it doesn't bend easily. I added both UV, holographic lamination and gold foil to my card.
I had some trouble with creating the file because of the file size limit, but I discovered that leaving ALL the layers visible results in a smaller file size in csp for anyone facing the same issue.
I had to redo my gold foil because the words I wanted it around were too small, so note that foil you probably want around big smooth shapes. Otherwise, it was good, I did pay for 4 to 10 days shipping so I don't know about regular shipping, but I was able to track it until it arrived. Overall, I'm please with my order and my agent Reese was a huge help.
Great Customer Service
I appreciate Lindsay reaching out to me when there was a printing issue. She made sure the edits were passed along so my order would stay on time. Thank you so much!!
First time ordering…
This was my first time ordering from Vograce I ordered custom jungkook and Yoongi PCs, I haven’t received my package yet but Selena was great whenever I emailed her about a question about shipping and tracking, she was quick to respond & she always answered my questions directly without causing confusion
Winnie was very helpful
Winnie was very helpful for the whole process! Would definitely recommend to anyone who is looking for custom keychains!
Thank you Sylvia!!
Quality of the products aside, which has never failed me, my rep Sylvia is the main reason I keep ordering! Every purchase has been followed thoroughly and she's always been extra helpful and responsive. Thank you!!
Great customer Service
I've had Una as my direct contact for Vograce for a while and they have been great with making changes as needed, communication, and getting my orders pushed through quickly. Highly recommend them.
Stunning product quality
Stunning product quality ! I keep coming back for more and more. Customer service is fast and they are extremely helpful.
Fantastic
My rep, Una has been helping me out for the past several years and is absolutely fantastic, above and beyond! Will always recommend :D
Amazing Customer Service and Incredible Products
My personal rep Gia has always been absolutely amazing to work with! The best of Vograce’s customer service for me. They’re an incredibly hard worker and always have my orders filed and completed in swift succession! A joy to chat with as well whenever I need help! I know I can always count on them. Vograce has the best quality in the industry, an absolute 10/10 on basically all fronts. They always make my vision for my merch come to life and always have me excited to try new things in terms of differing product. Amazing company and incredibly customer service. 10/10!
Gia at Vograce was awesome! And the products are quality!
Vograce gave me some amazing quality, Gia. The rep who I was talking to, was attentive while kind and professional. I look forward to having so much more printed with them! Thank you for your time and care Gia!
Amazing Customer Service
I love working with Vograce! It is a great outlet for artists looking to produce quality merchandise for their art. For my particular situation, I was in a rush to get an order for an event and I consulted with Yanni, who was very accommodating to my needs. They worked with me through the entire process and quickly put out my order and ensured it got to me before my event. I am very grateful for their help and will definitely return as a customer. Thank you Yanni!
Amazing!
Been using this company to produce merch of my art for 5 years now. So reliable and have great communication.
Responsive and good value
I go with Vograce for all my washi tape and pins, which are good quality and reasonably priced. Vograce is transparent about timelines and responsive to feedback. With all the confusion about tariffs and shipping these days, I am relieved that Vograce makes it easy.
Zoey has been a wonderful contact for multiple orders over the years. When I was dissatisfied with the outcome of a recent order, she offered a coupon towards the next one, which I really appreciated.
First time ordering merch…
This was my first time ordering merch for myself so it was a very scary experience, I ran into issues involving shipping payment costs but was very quickly assisted by Eva. Issues were quickly and efficiently solved and communication was constant, it’s really helped diminish my anxiousness and I wound up placing another order for more merch to gift some friends ^-^
10/10 experiences
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