I ordered a couch. It was very nice and comfortable in the store, but what I received was not even close to it. And it was super shaky. Every time I seat on it I have to be careful as it feels li... See more
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Purchased a dining table that did not arrive in 5 months. After that the company said that unfortunately could not take new orders nor delivery to Germany. Since 6 weeks I'm trying to get the refund... See more
Poor quality, worst assembly parts ever seen, long lead time for supply of unit, mainly products produced and shipped from out of Europe. Not any more Vivense. They are just making Online Trade. No... See more
Company replied
My experience was both, two things ordered, a little table which was exactly as described, a chair which was sent with the wrong color, but good in function, so I asked for a lower price and got it. M... See more
Company replied
Company details
Written by the company
Vivense ist eines der führenden Möbel-E-Commerce-Unternehmen in Europa mit über 1 Million Lieferungen im Jahr 2020 und verfügt über ein einzigartiges Gaschäftsmodell, das Online-Erfahrung mit vielen Showrooms mit kostenlosem Innenservice kombiniert.
Contact info
Germany
- vivense.de
2.1
Poor
1K reviews
Hasn’t replied to negative reviews
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Great service and product!
1 June 2023
Unprompted review
Reply from Vivense Deutschland
Liebe/r Kundenbetreuer/in,
Vielen Dank für die positive Bewertung und das Lob für unseren Kundenservice. Es freut uns zu hören, dass alles gut gelaufen ist. Wenn du weitere Fragen oder Anliegen hast, zögere nicht, uns zu kontaktieren. Wir stehen gerne zur Verfügung.
Mit freundlichen Grüßen, Vivense
slightly damaged
26 April 2023
Unprompted review
Reply from Vivense Deutschland
Liebe/r Kundenbetreuer/in,
Vielen Dank für die positive Bewertung und das Lob für unseren Kundenservice. Es freut uns zu hören, dass alles gut gelaufen ist. Wenn du weitere Fragen oder Anliegen hast, zögere nicht, uns zu kontaktieren. Wir stehen gerne zur Verfügung.
Mit freundlichen Grüßen,Vivense
A nice wardrobe but really bad…
A nice wardrobe but really bad instructions
1 April 2023
Unprompted review
Reply from Vivense Deutschland
Hello!
We value our customers' feedback and continuously strive to improve. We will endeavor to make the instructions more understandable and will continue our efforts in this regard.
Best regards,
VIVENSE
The delivery is in time
The delivery is in time . When you have damaged Produkt you become 45% or new Product .
They respond quick on your e-mails .
2 June 2023
Unprompted review
Reply from Vivense Deutschland
Hello,
Thank you for your valuable feedback. We value our customers' opinions and continuously strive to improve ourselves. We are committed to providing you with better service and constantly working on enhancing our offerings. We appreciate your choice in selecting Vivense.
Best regards,
VİVENSE
I love my new bed gray sofa.it took a…
I love my new bed gray sofa.it took a while til they delivered but it was worth waiting for thanks
17 May 2023
Unprompted review
Reply from Vivense Deutschland
Hallo, vielen Dank, dass Sie sich die Zeit genommen haben und Ihre Bewertung abgegeben haben. Wir freuen uns, dass Sie mit unseren Produkten und mit unserem Kundenservice zufrieden sind. Bei weiteren Rückfragen können Sie jederzeit unser Kundenservice kontaktieren. LG, Vivense
The ordered and paid goods were Not…
The ordered and paid goods were Not delivered. I've been waiting more than 8 Werkstatt for a Sofa - unbeleavable! Iwould never order anything from Vivense againand I will advise everyone against IT.
By the way .... the German support of Vivense ... absolutely unqualified !
12 May 2023
Unprompted review
Reply from Vivense Deutschland
Hello,
we are very sorry for the inconvenience.
Please let us know your details such as order number, email address so that we can assist you.
Best regards,
vivense
I ordered a Wardrobe was pretty good…
I ordered a Wardrobe was pretty good and nice to have with good price
24 April 2023
Unprompted review
Reply from Vivense Deutschland
Hello, thank you for taking the time and submitting your review. We are pleased that you are satisfied with our products and our customer service. If you have any further questions, you can contact our customer service at any time. LG, Vivense
Missing services & No customer support
Ordered a bedframe with installation and delivery, but the delivery arrived later than expected. The driver refused to deliver to the house and apply assembly even though it is purchased. When contacted the email address the response was one sentence stating that I have not purchased the assembly. But the assembly and delivery were free of charge and it was clearly stated on my order details. I need asap assembly support but there is not even a customer service number that we can reach out
12 May 2023
Unprompted review
Reply from Vivense Deutschland
Hello, if you tell us your order number or if you contact our customer service through the web form via the help button on our website, you will be helped as soon as possible. LG, Vivense
Delivery Good,bad Quality
the delivery was good. unfortunately not the lamp. a light has been flickering since the beginning, even when we change the light bulb. unfortunately bad quality. advertising with percentages for good ratings, is Not a right way, is a terrible and deceptive way.
19 January 2023
Unprompted review
Reply from Vivense Deutschland
Hello,
For your official request, you can contact our customer service via www.vivense.de using the help button at the bottom right. From there, our customer service will answer your queries and offer you the best solution. Best regards
Don't waste your money and time placing order with Vivense
I regret placing an order with Vivense. I ordered 2 wardrobes. Delivery of the items were delayed and were later delivered incomplete.
There was no phone number to reach this supplier, you can only send email and response is not quick.
In their reply to my email, there was no willingness to send the missing parts. The back and forth was too much.
I wasted my money and time.
I will not advise anyone to place order with them.
26 April 2023
Unprompted review
Reply from Vivense Deutschland
Hello,
we are very sorry for the inconvenience.
Please let us know your details such as order number, email address so that we can assist you.
Best regards,
Vivense
One star is too much
One star is too much! Stay away from this website. We ordered a table on 22.3 and on coordinated delivery day we stayed home ALL day waiting and they sent a carpet instead which we didn’t accept. Since then neither have we received a table nor is customer service giving us a refund! I regret not coming to Trustpilot before ordering. This website is a scam.
22 April 2023
Unprompted review
Reply from Vivense Deutschland
Hello, we are very sorry for the inconvenience. Even though it rarely happens, sometimes such problems can occur. In the background we have informed the operations team so that action can be taken. As far as we can see, you are in contact with our customer service.
If you have any further questions, you can contact our customer service at any time.
Best regards,
Vivense
Warning! Scam!
Warning! This online shop's business model is a scam. They attract customers by offering big discounts on their products. Yet, they cancel these products after you've purchased them with the excuse "they had an error in their system". They pretend to be nice by giving you an "apology credit" to re-purchase the same product. This is the scam: the apology money is in reality a much smaller discount intended to encourage you to buy the same product for a much higher price.
17 April 2023
Unprompted review
Reply from Vivense Deutschland
Hello,
we are very sorry for the inconvenience.
Please let us know your details such as order number, email address so that we can assist you.
Best regards,
Vivense
Reply from Vivense Deutschland
Hallo,
Vielen Dank für Ihr Feedback. Es freut uns sehr zu hören, dass Sie mit unseren Produkten zufrieden sind. Wenn Sie weitere Anliegen haben sollten, zögern Sie bitte nicht, sich mit unserem Kundenservice in Verbindung zu setzen.
MfG,
Vivense Team
Instructions came in turkish and no use…
Instructions came in turkish and no use at all. Tried to call as per their opening hours on the website and they cut you off. Filled out online form got to wait min 24 hours. Not any good when we're trying to put up the unit
3 April 2023
Unprompted review
Reply from Vivense Deutschland
Hi,
We're sorry for the problems you encountered with the product. Our manufacturer will be warned about the assembly manual. As we can see, you already contacted our customer services and started the process of the return. If you have any further questions please don't hesitate to contact our customer services.
Best Regards,
Vivense Team
Black couch table
The delivering was faster then writing in their website. Quality for this price is very good. I like it & happy for choosing vivense.
29 March 2023
Reply from Vivense Deutschland
Hallo!
Vielen Dank, dass Sie sich die Zeit genommen haben und eine Bewertung für Vivense London abgegeben haben.
Wir freuen uns zu hören, dass Sie mit unseren Dienstleistungen zufrieden sind.
Sollten Sie weitere Anliegen oder Wünsche haben, zögern Sie bitte nicht, uns erneut zu kontaktieren.
Mit freundlichen Grüßen,
Vivense-Team
They was very kind I change the Adress…
They was very kind I change the Adress for delivery to another country and they did everything for make shore I get my bed. Really kind . I recommend 👌
24 March 2023
Unprompted review
Reply from Vivense Deutschland
Hallo!
Vielen Dank, dass Sie sich die Zeit genommen und eine Bewertung für Vivense abgegeben haben.
Wir freuen uns zu hören, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind.
Bei weiteren Anliegen wenden Sie sich bitte an unseren Kundenservice unter info@vivense.de
Mit freundlichen Grüßen
Vivense-Team
Poor quality and long lead times
I ordered a mirror in January. Delivery took almost 3 months. The quality of the product is very poor. The leg of the mirror barely holds the weight and is very fragile. The frame and the glass are poorly constructed.
20 March 2023
Unprompted review
Reply from Vivense Deutschland
Hi!
Sorry for the problem you encountered.
Please contact with our customer and send them the visuals so they can help you with the problem and offer the best solution.
Best Regards
Vivense Team
Already paid but no delivery and no reply
I am trying to get in touch with them about our order, we already paid a few weeks ago and we should have been contacted about scheduling the delivery already a few weeks ago as well. Unfortunately, i dont receive any feedback, after sending them a few emails.. really really want to receive any reply to make sure we get our money back or we receive the tables!
20 March 2023
Unprompted review
Reply from Vivense Deutschland
Hi Romy!
Estimated delivery frame for your product (which is also stated on the product page when you were ordering) is already between 5 April to 19 April.
And your product is under production at the moment.
Please direct your cancellation request to our customer services which already answered your requests so they can continue with cancellation and refund.
And we kindly request you to update your comment.
Best Regards
Vivense Team
Terrible Customer Service
We bought a TV unit, one piece came broken because packaging was so bad. We wrote to their mail address (request no #4324033), they responded if we want refund or replacement, we asked for replacement. They replied that they could not find our order in their system and if we are sure that we bought it from vivense germany(it is another joke). We confirmed that but then no respond for 17 days, sick of this. Totally worst customer service ever. Replace the broken part or take back the whole package with full refund as soon as possible or I will seek my rights through legal means
19 March 2022
Unprompted review
Reply from Vivense Deutschland
Hi!
Sorry for the problem you encountered with our service and product.
As we can see your refund was requested from our finance team.
It will be in your bank account soon.
If you have any further requests please continue your contact with our customer services.
Best Regards
Vivense Team
Not good quality
2 March 2023
Reply from Vivense Deutschland
Hi!
Sorry for the problem you encountered with.
If you can provide us visuals and give details of the quality problems you encountered with via the webforms in our website, we can offer you the best solutions.
Best Regards
Vivense Team
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