Vively Reviews 499

The product & app experience was good & insightful. The customer service is woeful. I disliked that there was no warning of $39 being taken out of my bank account for their ongoing email subscription. When I asked for a refund, there was no reply.

The Vively app and expirence is great! The customer support has been fantastic and the insights on the app are very informative. Highly recommend to anyone that wants to understand the impact of the food they eat.

After a couple of months where we experienced some issues with the activation of the gift card, we finally received our device and the team certainly went the extra mile for all the inconveniences we had to deal with. I really appreciate the work and effort you're putting in improving your communication and delivery process. Thank you for promptly responding to our concerns and making everything smooth and better

Ordered a CGM from this company. It was defective, the hassle to get it replaced showed they have very low customer service. It took a lot of lengthy emails, and a lot of me pushing them and sending follow up emails before weeks later a replacement CGM was finally sent. The new CGM was also defective but at this point it had been weeks, and too much time emailing that I gave up. I was out $200 and still didn't get the product or service they advertise.
They will not share a manager or owner's contact info to escalate the problem too, and only communicate via email.
Their app is also horrible, it crashes repeatedly and I had to contact them as data was missing or it was not letting me input data.
Look at the reviews on the google play store, they are awful. Do not trust the reviews posted on their own website.
I would highly recommended you do not purchase from this company!

The opportunity and use of a cgm through vively is invaluable. the ability to make food choices and monitor glucose responses to tailor and improve lifestyle and health outcomes has and is by far the best tool as an individual to a) have a choice and b) manage health and health based informed decisions without the cost and permission of the medical profession.

The data is very informative and I have been interested to see how different foods or exercise affect my levels. I gave it only 4 stars because the food log is so frustrating to use and many of the items I want to add are not there or the data on the selected items is inaccurate and therefore I don't believe it is giving proper feedback on the meals I am eating.

I’ve had the program for 2 weeks and I’m very impressed with the amazing data it’s giving me. I’m a borderline diabetic and really want to understand how food affects my blood sugar - the data about my bodies response in terms of blood sugar has been so valuable. Advice my doctor has given me and worldly wisdom has been totally debunked in a few instances. Things I thought were good for me have turned out to adversely affect my blood sugar and vice versa. I think this tailored data to the foods I eat have been so valuable…….for example: no sugar baked beans are terrible on my blood sugar. Bacon, scrambled eggs and tomato is excellent for my blood sugar as is my daily full cream iced coffee, no sugar of course. More work to do to get my weight down, but it’s really helping me to understand at least what to have more of and less of. I’ve bought some extra sensors so I can continue to get a baseline for the start and looking forward to the quarterly checks in the future to see how I’m responding as I lose weight. The app also makes it super easy to record food intake. I’ve used others which are far more cumbersome and the ability to read bar codes makes it super quick.

I would have given negative rating if I could. The company is a thief.
Subscribed with their services $199 for three months, but it just feels like dealing with AI and not really worth the money at all. The system end up automatically renews our membership without sending any notice. We contacted them for refund on the first day of the new period but the answer was that was how the subscription model many companies have been using nowadays. What a crap!!Keep a way from this company called Vively!!

It is a total waste of money. I paid for the annual subscription including a one in one nutritionist. The nutritionist is clearly either a bit or using standard response answers. When I had issues with the app, they kept sending me the same steps to perform even though it was obvious I didn’t have the option on my app. There are better apps out there for free that provide just as much, if not more data. Don’t waste your money!!!

Vively is an app that piggy backs off the freestyle libre cgm sensor. You get one sensor that lasts 2 weeks and then you're on your own in terms of cgm, with the vively app then providing you food racing and diet advice. The Vively dietician help is intermittent, getting a response per day if you are lucky, with minimal information provided. This app is really just a very expensive food tracking app. Oh yeah, of you're using a newer android phone (pixel 9 for example) the libre cgm app and sensor isn't guaranteed to work on your phone. Overpriced and misleading advertising.

Used sensor 4 days then it stopped working. $477 annual subscription. Have spent 5 days online with "customer service" chat bots and still no resolution. won't replace without supplying mobile details, answers to questions they have from the app etc. Nor have they offered to send me my next sensor (included in sub) immediately whilst resolving the faulty sensor issue. Terrible/no customer support they just take the money and run

THESE GUYS ARE SCAM ARTISTS DO NOT USE!!!

I didn't expect to enjoy completely nerding-out over the data, but I really did. It was so great to have the tailored advice from a dietician to exactly my meals and activity.

Vively Continued to take hundreds of dollars from my account when not actively using their service. After completing a genuine request for a refund they refused saying I had agreed to terms and conditions so too bad basically. I believe they are just taking as much money as they can get and don't care for their consumer.

Both not-so-great and positive reactions. First, what was not so great: Couldn't see anything on the Vively website without entering all sorts of info that didn't seem to end up getting used. Confused about the interaction between Vively and Freestyle Libre. Can't understand what the point is of signing up to Vively for three months if you only have a monitor for two weeks. Annoyed at the very generic and not very helpful advice; e.g. a food 'might' be processed or 'might' have sugar (although I realise that with such a large database, more specific info would be difficult). Frustrated with getting the same response to a spike after an 'optimal' meal that I should go for a walk--tried that with the same meal and got an even bigger walk; not Vively's fault, but annoying to get the same message, even when I had taken a walk. Biggest disappointment was with the report at the end of two weeks. It gave me my personal stats, but the advice was very generic--like telling me to got for walks after meals, so not looking at the fact that I did, several times.
Positive: It was good that any meal containing (white or brown) rice or bread resulted in a gluten spike. It was a surprise to learn that low fat lactose free milk got a poor rating--although I had to find out why by doing some web research on how lactose-free milk is produced and why it is not recommended for people with insulin resistance. Great to be able to save meals as favourites and look back on them to see how my glucose reacted. Finally, I got a useful response when I was having some technical problems. I intend to order another glucose monitor to do some experimentation with different meals. My results have already caused me to modify my diet a bit.

I have requested time and time again to cancel my order, but they keep sending me stuff and charging me over $400 for something I don't use. They offered a refund of $119 but charged me $400!!

Very well considered app with informative insights and background science based information helping to make sense of fluctuations in blood glucose.

My experience so far with Vively and the CGM has been enlightening. I have been concerned that my levels fluctuate a lot throughout the day. Vively and the CGM has allowed me to see that what I eat and the amount of exercise or lack of plays a huge part on my energy and glucose levels (obviously). It is seeing the glucose readings throughout the day that brings home the fact that awareness is through education and this then leads to change. I would highly recommend this health management programme to anyone to better understand their health and to make the necessary changes.

Fantastic and inexpensive piece of Tech that gives real-time data and insightful information that can be actioned immediately. My biggest surprise was the effect of excess stress on my glucose levels