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Vistry Reviews 

291
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, most reviewers were let down by their experience overall. Many people encountered significant issues with their new homes' build quality, citing numerous defects, unfinished repairs, and shoddy workmanship, especially concerning gardens and driveways. Customers also frequently reported considerable construction delays and slow problem resolution, with some developments remaining incomplete or not meeting promised standards. Additionally, customer service and aftercare were often described as consistently poor, characterized by unresponsiveness and communication breakdowns. However, some customers also mentioned positive interactions with specific staff members who provided excellent service, were helpful, and promptly addressed defects. A few people also reported satisfaction with the build quality of their homes and the overall purchasing process, noting solid construction and a lack of unexpected problems.

What people talk about most

Service

Reviewers mention negative feedback about service, expressing extreme disappointment with the level of... See more

Staff

People report ambiguous experiences with staff, with many customers praising specific individuals and teams... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing significant disappointment... See more

Customer service

Customers had negative experiences with customer service, with many expressing disappointment and frustration... See more

Location

Consumers find location to be negative, with many reporting issues such as living on a building site with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Learn to listen to the local residents about their concerns about the affect their building plans might have on local areas. ie traffic, doctors ,hospitals, flooding, sewage, wildlife, all of which se... See more

Rated 1 out of 5 stars

Horrible company, who couldn't care less about the communities they build. Couldn't project manage a children's party. I have been in my home 4 years without a road surface. Excuse after excuse about... See more

Rated 1 out of 5 stars

Refuse to repair or maintain roads on my new build estate despite serious and dangerous damage. Will not respond to any complaints other than to say ‘You can’t prove your vehicle damage was due to u... See more

Company replied

Rated 1 out of 5 stars

Waited 8 months after original build complete date for property to be finished. There were multiple delays due to poor quality work meaning work then had to be redone. Builders would give you false up... See more


Company details

  1. Construction & Manufacturing

Written by the company

Vistry group PLC - Quality build and design in the UK


Contact info

1.7

Bad

TrustScore 1.5 out of 5

291 reviews

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1.7

All reviews

(291)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

VISTRY BUILD ON CONTAMINATED LAND BUYER BEWARE

Tollerton airfield set in the Nottinghamshire countryside has an idyllic setting and useful purpose, it is used by light aircraft, air school, the air ambulance (which Vistry will only support during the ‘first phase’ of construction only, what happens after that? And last but not least the chocks away cafe, loved by many which was bullied out of business by Vistry homes whom do not have planning permission.

Not having planning permission yet is an important subject too, the land is highly contaminated by chemicals related to it’s use dating back several decades, if you purchase a property here would you like your children to play in the garden knowing that the ground has been disturbed, releasing whatever is hidden beneath? Obviously these homes are not targeted to the local buyers market.

If you intend to purchase through Vistry ensure you do your research on where the property was built, after all, there’s one thing you can guarantee Vistry care about, and that is PROFIT over people.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Think Carefully and do your research

When purchasing a home you should consider the ethics of the company you are buying from. If they do not respect local communities, nor tenants on land they have acquired, do you really think that they will treat you with respect?

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful...

Absolutely shocking company. Destroying livelihoods, businesses and historic sites in the name of building shoddy houses. The reviews speak for themselves and I am absolutely gutted to be losing a beloved part of our community.

The fact they appear to have changed their name multiple times says it all really.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

doesn't care about you, your community or your home.

This company's website says they "develop places people love to live". So why on earth did they buy up the much-loved Tollerton airfield in Nottinghamshire in order to build OVER it and destroy it? If they genuinely cared about places and communities they'd care about the amenities, businesses and attractions that community has access to. But they don't. They just want to throw up yet another identkit, featureless estate and walk away somewhere else with the profits.

Even worse, they've closed this valuable, historic airfield BEFORE they've got anywhere near getting planning permission. It's likely the site will be too contaminated from WW2 activities to safely build homes on anyway - who would want to live on top of some radium? So a unique local attraction and several thriving businesses have been forced to close years ahead of time, and potentially for nothing at all in the end.

The vital air ambulance service which uses the airfield will eventually be homeless too, with no clear alternative to land that's close enough to the A&E department. Lives will no doubt be lost as a result. It's genuinely shocking.

And reading some of the other reviews here it's not like the houses they do build are any good anyway.

If you want to know why this country seems to be going down the drain, parasites like Vistry are part of the problem. Yes we need more homes - but they can be built in many places...airfields and other community assets are unique, and cannot.

Vistry - if you deliberately destroy the assets of the communities you build in, you lower the value and attractiveness of those communities, and thus the value of the homes you build. This is entirely self-defeating. Please stop the rot and display some social responsibility and respect for your customers for a change - build your houses somewhere else, and build them properly.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Vistry lying, twisting, bad people!

Vistry put up press statements saying they care about community and communication. That is total fabrication. They are about to destroy Tollerton and despite a collosal number of objections, have not engaged with the people at all. They had a damning reputation before this site was even conceieved but since local people have now lost jobs and businesses as a result of the forced closure, and a beautiful area is about to be ruined for profit it can ONLY get worse. In addition, they are quite happy to put young families at risk, and their employees by interfering in contaminated land.
I will tell everyone: Don't deal with any company associated with Vistry!

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Avoid this company!

They don't even have planning permission yet. They closed a lovely family business, and now the airport is next to go.

These crooks claim that they set up local meetings with the community, which never happened, and that they're working closely with other businesses. It's all a bunch of lies to make them sound legit; there wasn't even a single face-to-face discussion.

This company is great at destroying what people spent years building. Thanks for everything.

P.S. Legacy contamination from WWII activities: adjoining land has already been found to be contaminated with Radium-226.

10 May 2025
Unprompted review
Rated 1 out of 5 stars

WARNING Health Hazards for home buyers

Vistry have not yet received planning permission to build on Tollerton Airfield, but IF they do, please WARN BUYERS the land is toxic. Full of waste from WW2 aircraft. I wouldn’t want my children playing in a garden built on this land.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

The reviews speak for themselves

The reviews speak for themselves! Ending people’s livelihoods and CLOSING a huge part of the local community… and for what? Nothing! NO PLANNING PERMISSION HAS BEEN GRANTED! Shame on you Vistry!!!

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Vistry Group's Ruthless Actions at Tollerton Airfield: A Community Hub Crushed.

My disappointment and frankly, anger, towards Vistry Group's handling of Nottingham Tollerton Airfield and their subsequent forced closure of the Chocks Away Cafe cannot be overstated. Their actions demonstrate a callous disregard for the local community and a prioritization of profit above all else, leaving a bitter taste in the mouths of many.
For those unfamiliar, Nottingham Tollerton Airfield was more than just a strip of tarmac; it was a vibrant community, a place where aviation enthusiasts gathered, and a local landmark with its own unique charm. At its heart lay the Chocks Away Cafe, a cherished establishment that served as a welcoming hub for pilots, visitors, and locals alike. It was a place of warmth, good food, and camaraderie – a true community asset.
Vistry Group's arrival and subsequent plans for the airfield have been met with understandable concern. However, the manner in which they have seemingly strong-armed the closure of the Chocks Away Cafe feels particularly egregious. Reports from those close to the situation paint a picture of relentless pressure and unreasonable demands placed upon the cafe owners, leaving them with no viable option but to cease trading. This isn't progress; it's corporate bullying, plain and simple.
The loss of the Chocks Away Cafe is a significant blow. It wasn't just a place to grab a coffee; it was the soul of the airfield community. It provided jobs, supported local suppliers, and offered a unique social space that will be sorely missed. Vistry Group's actions have not only deprived individuals of their livelihoods but have also ripped the heart out of a much-loved local institution.
Vistry Group's conduct throughout this process suggests a profound lack of understanding or care for the existing community at Tollerton Airfield. Their focus appears solely on their development plans, with little to no consideration for the human cost of their actions. To force the closure of a thriving local business like the Chocks Away Cafe through what many perceive as bullying tactics is simply unacceptable.
I urge anyone considering purchasing property from Vistry Group in this area, or anywhere for that matter, to take note of their actions at Tollerton Airfield. This is a stark reminder of how corporate interests can, without conscience, dismantle valued community assets. The loss of the Chocks Away Cafe is a tragedy, and Vistry Group bears the responsibility for this devastating blow to the local area. Their actions should be condemned in the strongest possible terms.
Atop all that, the area is a flood plain, there's significant cultural heritage dating back to WW2 on the Airfield, and there is radioactive material on site too.

Not exactly what makes Vistry Group think this is a suitable area to build houses on that people may never afford, and only used for illegal immigrants as part of Labour's plans to ruin the country.

If you have any compassion or sanity in your heads, Vistry, I demand you immediately do the following:
1) Close your planning applications or remove Tollerton Airfield from them.
2) Compensate the owners of Chocks Away Cafe.
3) Publicly apologise for your actions.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Why have Vistry closed down Chocs away…

Why have Vistry closed down Chocs away cafe at Tollerton airfield when they don't even have planning permission in place yet. And the forced closure of the airfield on 6th June 25, this land is highly contaminated with absorbs of nasty stuff from ww2 and current firefighter practice, please explain Vistry.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Tollerton Airfield & Chocs Away

Tollerton Airfield & Chocs Away.

Vistry do not care about the community only themselves and making money at the cost of others. Their actions at Tollerton airfield are selfish and shameful. They say working closely with stakeholders. Political rubbish. What does this actually mean? Provide evidence!

If you reply to this Vistry I don’t want a speech of nonsense words provide me with facts with what you have actually done.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Closing businesses and landmarks prior to any planning permission.

Vistry Group have closed several businesses at the Nottingham airport site. This is well before planning permission has been heard or even granted. Not only has the on site cafe closed, several other businesses within the airfield have also been forced to move and close. This site is of major historical and environmental significance, and this will be destroyed during a development. While the need for housing cannot be denied, there are sites that are not as unique as this one.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Bullies

I can only describe Vistry group as bullies, who are prepared to take whatever steps are necessary to get their own way. Why else would they force viable businesses to close, make innocent people unemployed and take community assets away when they don't even have planning permission to develop the land at Tolerton?

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Vistry Homes’ decision to close…

Vistry Homes’ decision to close Tollerton Airport to push for planning permission for 4,000 homes disregards the airfield’s vital role in general aviation, pilot training, and emergency services, including the Lincolnshire and Nottinghamshire Air Ambulance. The premature closure, set for June 2025, before planning approval, threatens 70 local jobs, disrupts aviation businesses, and halts training programs, showing a lack of stakeholder engagement. The 2014 Local Plan inclusion overlooked aviation sector consultation, bypassing key users like flying schools and emergency services. This move prioritizes profit over community value, damaging Vistry’s reputation for social responsibility.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Vistry Group – Destroying Heritage, Community and Future Opportunities

Vistry Group’s decision to close down Tollerton Airport is nothing short of disgraceful. This isn’t just the closure of a piece of land, it’s the erasure of a site steeped in local and national aviation history, and a blow to countless people who depended on and cherished what the airfield represented.

Tollerton has long held historic ties to British aviation, with decades of use supporting general aviation, training future pilots, and even providing support during times of national need. By wiping this from the map, Vistry aren’t just building houses, they’re bulldozing a living piece of heritage that deserves preservation, not destruction.

The closure has already seen the beloved Chocks Away Café forced out, a business that wasn’t just a café, but a community fixture. It brought people together, sparked interest in aviation among young visitors, and gave locals a reason to take pride in their area.

Worse still, the local air ambulance, a vital emergency service, has been treated with clear disregard, despite its base of operations being at the airport. Disrupting or displacing this essential service in favour of development is beyond irresponsible.

The removal of flight schools is another massive loss. These schools helped inspire and train the next generation of pilots, many of whom started their dreams at Tollerton. This decision crushes those aspirations and removes a crucial stepping stone into aviation careers.

There are also troubling reports of bullying tactics used by Vistry to force out other long-standing businesses from the airfield. This is not how a company claiming to care about “communities” should behave.

Vistry Group has shown a total lack of respect, for the past, for the community, and for future generations. Their actions at Tollerton Airport should be condemned by anyone who values heritage, opportunity, and public service.

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Greedy Bullies!

Forcing multiple small businesses to close at Tollerton Airport when they don't even have planning permission to build on the land yet!

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Chocs Away Cafe

It's appalling to knock down Chocs Away Cafe in Nottingham Tollerton Airport and instead build houses. Why can't you leave the cafe where it is and build around the Airfield. You have lost people jobs, caused alot of upset to children and Adults as they live watching the planes go over and the helicopters. It's diabolical and disgusting behaviour all for the sake of building houses. I think you should change your mind and let Chocs Away come back to It's base. Alot of people have got entertainment out of that cafe for 12 years and you Vistry Homes have ruined it.

13 May 2025
Unprompted review

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