Very quick order processing, arrived quickly and letterbox friendly. Free haribos as usual is a nice touch. I don’t like being tied to high street opticians subscriptions so after having a contact len... See more
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Quick service, able to reorder efficiently and literally arrived the next day. Excellent pricing as well! Such a great way of buying contact lenses. Thank you!
No prescription needed. Super fast delivery. Cute little packet of mini Haribo in the package. Will definitely reorder from here.
The package came quickly, only paid for 5pairs just to see what they were like. Only wore one pair so far but found them very comfortable to wear and beats all the hassle of going through the optician... See more
Company details
Written by the company
Buying contact lenses online is a lot more convenient with VisionDirect.co.uk. As the no.1 rated UK contact lens seller on Trustpilot, we deliver great prices and an award-winning service to thousands of happy customers every week.
VisionDirect.co.uk
Written by the company
- The UK's #1 Most Trusted Online Store
- With over 90k reviews and 130k followers on Facebook, we are the #1 choice for contact lenses online. Still unsure about buying online? Check out our buying guides and our no fuss returns policy.
- Next Day Delivery - Free Over £59
- Order by 11:45PM and receive your lenses the next day through the letterbox. No more long delays or optician pick-ups, we stock your lenses!
- Customer Care 7 days a week
- Our customer service team is here to help Mon - Fri: 8:00 to 21:00; Sat - Sun: 9:00 to 18:00. Use our website, live chat, or call us on 020 7768 5000 in the UK / 1 800 870 0741 in the US and we'll be happy to help.
- Lens Replacement Service
- Split lens? We will refund / credit any defective lenses if this ever did happen, easy-peasy.
Free Returns
Has your prescription changed?
We have a 100 day return policy for unopened and undamaged boxes of contact lenses. You can return you boxes free of charge to the below address. Please ensure you write this on your package in capital letters).
FREEPOST RTLU-CJZT-ESAB
Vision Direct
Unit 2 Hudson Court
Great North Way, York Business Park
Nether Poppleton, YORK YO26 6RB
Contact info
6 Camden High Street, NW1 0JH, London, United Kingdom
- 020 7768 5000
- help@visiondirect.co.uk
- visiondirect.co.uk
4.6
Excellent
112K reviews
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Excellent service with free 24hr delivery
Excellent service, ordered lenses on Friday and they were delivered on Saturday less than 24 hours later - well packaged and they could have been put through the letterbox but Royal Mail decided to leave the packet on the doorstep
30 May 2026
Best monthly lenses
Quick delivery and the lenses are brilliant also they were nicely packaged too.
1 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Complaining after lens split after 4 days
After 4 days, one lens split - it's never happened before, and as it was a new pack, I still had two spare so I wasn't too worried - but the customer service approach and complaint policy is dreadful. No replacement lens is sent out, then I had to provide photo evidence (years of being a loyal customer doesn't matter) - then I get a partial refund for one lens, meaning because of a faulty product, I have to order again and pay postage again. It's pennies, but the policy stinks and its a really bad customer experience.
30 May 2026
Reply from Vision Direct
Dear Heidi,
Thank you for bringing this matter to our attention.
We’re very sorry to hear that one of your lenses split after only a few days of use, and we sincerely apologize for the inconvenience caused as well as your experience with the handling of your complaint. We understand how frustrating this must be, especially with the additional costs you’ve incurred.
To investigate this further and assist you with a proper resolution, could you please provide the following details:
How many lenses have been affected?
Which power/lens type is affected?
Which eye is affected?
When was the fault first noticed? (Date)
Do you have photos of the fault?
Please provide the LOT number for the affected lens(es)
Once we receive this information, we will review your case thoroughly and work towards a suitable resolution for you.
We appreciate your cooperation and look forward to your response.
Kind regards,
Vision Direct
Great company
Great company. They keep you updated all the way and shipping is very quick. Great quality lenses & stock all the brands. Been using for years.
28 May 2026
Everclear eyedrops from Vision Direct
I have been ordering everclear eyedrops from Vision Direct for some time. Always a good service. Delivery is prompt and efficient. Excellent customer service. Would recommend.
30 May 2026
Excellent customer service and speedy delivery
The customer service is truly excellent. They are quick and professional in solving any issues and really do go above and beyond for their customers!
The lenses also arrive super fast!
6 April 2026
Fabulous company who reward loyal…
Fabulous company who reward loyal customers with the best prices. Super quick delivery and everything is always in stock. Well done from one of your oldest and longest and loyalists customers x
31 May 2026
Still haven’t received my order!
Normally excellent service but post office slow on this occasion. Received now
31 May 2026
Reply from Vision Direct
Dear Michaela,
Thank you for your message regarding your order.
We sincerely apologize for the delay in the delivery and understand your frustration regarding the wait.
Upon checking, we can confirm that your order has now been successfully delivered on 06/06/2026. Please kindly check your delivery location or with neighbors if you have not yet received the parcel directly.
If you still encounter any issues locating your order, please let us know and we’ll be happy to assist you further.
Kind regards,
Vision Direct Team
Easy to order
Easy to order, great selection of lenses at great prices. Next day delivery - perfect
31 May 2026
Very happy with my contact lenses…
Very happy with my contact lenses quality and very speedy delivery. And sweet gummy treats in every delivery box.
Just could be a smaller delivery packaging because it doesn't fit in my letterbox
31 May 2026
Always swift delivery
Always swift delivery, usually next door, even when ordered at 9pm!
16 March 2026
Have used Vision Direct for quite a few…
Have used Vision Direct for quite a few years. Last order was misaddressed but still happy to use this site as the service is great.
4 May 2026
Easy ordering and next day delivery…
Easy ordering and next day delivery excellent service
31 May 2026
Good website with quick response and…
Good website with quick response and next day delivery service
31 May 2026
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