We originally booked a Kia Rio, but at no extra cost we were upgraded to a Dacia Sandero, a small SUV. It was much more comfortable and perfect for our family throughout the trip. The whole renta... See more
Company replied
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Review summary
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Reviews shaping this summary
The prices listed were among the lowest I researched. Getting the reservation was OK. However, constant delays in the reservation due to trying to sell insurance. This happened 4 times, when once s... See more
Company replied
With finding a car for my Europe trip, it was looking difficult with heaps of options, then I selected VIP cars because of their positive reviews and ratings, I got the best price and then best se... See more
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The booking process was simplified. The price of the car was not different than others I had researched. However, the most impressive aspect of booking through your company was the customer service.... See more
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Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VIPCars.com
Dear Rodolfo Morales,
Thank you for your valuable feedback regarding our pricing. We are pleased to hear you found it to be reasonable.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
very nice price
3 August 2026
Reply from VIPCars.com
Dear Pedro Silva,
Thank you for your wonderful feedback! We're thrilled to hear you appreciated our pricing. It’s always our goal to offer great value.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Simple to use your website
3 August 2026
Reply from VIPCars.com
Dear Alice Davis,
Thank you so much for your kind words! We are delighted to hear you had a positive experience using our website. We truly appreciate your feedback!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
First time
Never used this site before. Hopefully everything goes well when we pick up the car.
3 August 2026
Reply from VIPCars.com
Dear Gayle Brewer,
Thank you for choosing VIPCars for your car rental needs. We are committed to ensuring you have a smooth and excellent experience with your pickup. Please do not hesitate to contact us should you have any questions.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
It was easy and everything well…
It was easy and everything well explained.
Hope there will be no issues with pick up at airport
3 August 2026
Reply from VIPCars.com
Dear Pawel RafalBielecki,
Thank you for your excellent feedback on your booking experience; we're delighted it was clear and easy. We're confident your airport pick-up will be seamless and look forward to your smooth journey.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
It was quick.
3 August 2026
Reply from VIPCars.com
Dear G. Vann,
Thank you for your wonderful feedback! We are delighted to know you had such a prompt experience with us. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
everything was plane and sinple
3 August 2026
Reply from VIPCars.com
Dear wilburhutcherson,
Thank you for sharing your positive feedback! We're delighted to know you found your experience straightforward and easy with VIPCars. We appreciate your words and hope to assist you again in the future.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear GG,
Thank you warmly for your fantastic feedback! We're delighted to know you had such a positive experience with us and appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Mahmood Nawaz Khan,
Thank you for your wonderful feedback! We are so pleased to know you had a positive experience with our guide.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Ziv Shamay,
Thank you for your fantastic feedback! We're delighted to know your experience was so straightforward and efficient.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy booking
3 August 2026
Reply from VIPCars.com
Dear Alexandra Lamb,
Thank you so much for your positive feedback! We are thrilled to know you had such a smooth experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Phinyo Boonrod,
Thank you for your positive feedback! We're delighted to know you had an easy and smooth experience with our booking process. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Has been very easy to book car
3 August 2026
Reply from VIPCars.com
Dear Mrs Marian Whelan,
Thank you so much for your positive feedback! We're thrilled to hear that you had an easy booking experience with us. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Amendment
We had to make an amendment and it was handled the night before we travelled and was done smoothly and efficiently.
3 August 2026
Unprompted review
Reply from VIPCars.com
Dear Missy,
We're so glad our team could provide prompt and effective assistance with your amendment right before your travels. Thank you for your wonderful feedback.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Still waiting for my refund after a month – blaming the local supplier is not customer service
July 22;
Booked and paid for a rental car including insurance through VIP Cars, but my reservation was unilaterally cancelled due to a minor delay (which I reported in advance). Instead of taking responsibility, VIP Cars tries to shift the blame to the local supplier and refuses to refund my deposit, insurance costs, or compensate for the extra costs. Very disappointing customer support and lack of accountability. Avoid using this broker if you want reliable service!
3 august;
It has now been two weeks since your last reply stating that you would contact the local supplier again—and a full month since this entire issue started. Unfortunately, I am still waiting for a resolution and have not received my money back.
You keep shifting the responsibility to the local rental company, but I booked my car and purchased my insurance directly through your platform. Therefore, you are my point of contact, and I expect proper customer service instead of repetitive, empty promises. I am deeply disappointed by this lack of action. Please resolve this immediately and process my refund.
3 July 2026
Unprompted review
Reply from VIPCars.com
Dear Jacky,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team has already reached out to you regarding the matter . Your feedback is extremely important to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear prem@123,
Thank you for your positive feedback regarding our booking process. We look forward to providing you with an excellent rental experience.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Is nice I recommended
Is the first time, but my friend recommend to hire car from this company
3 August 2026
Reply from VIPCars.com
Dear OMID1960,
We're so pleased you've chosen VIPCars for your first experience, especially through a friend's recommendation. We are committed to ensuring you have a seamless and enjoyable rental.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy to book
3 August 2026
Reply from VIPCars.com
Dear Rosetta,
Thank you for taking the time to share your positive experience. We're delighted to know you found the booking process easy and convenient. Your feedback is truly valued!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Good experience
3 August 2026
Reply from VIPCars.com
Dear Claudia Fiorillo,
Thank you so much for your positive feedback! We're delighted to hear you had a good experience with us. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Quick and easy
3 August 2026
Reply from VIPCars.com
Dear Allison Cox,
Thank you for your excellent feedback! We're so pleased to hear you had a seamless and satisfying experience with VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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