We originally booked a Kia Rio, but at no extra cost we were upgraded to a Dacia Sandero, a small SUV. It was much more comfortable and perfect for our family throughout the trip. The whole renta... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The prices listed were among the lowest I researched. Getting the reservation was OK. However, constant delays in the reservation due to trying to sell insurance. This happened 4 times, when once s... See more
Company replied
With finding a car for my Europe trip, it was looking difficult with heaps of options, then I selected VIP cars because of their positive reviews and ratings, I got the best price and then best se... See more
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The booking process was simplified. The price of the car was not different than others I had researched. However, the most impressive aspect of booking through your company was the customer service.... See more
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Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for my refund after a month – blaming the local supplier is not customer service
July 22;
Booked and paid for a rental car including insurance through VIP Cars, but my reservation was unilaterally cancelled due to a minor delay (which I reported in advance). Instead of taking responsibility, VIP Cars tries to shift the blame to the local supplier and refuses to refund my deposit, insurance costs, or compensate for the extra costs. Very disappointing customer support and lack of accountability. Avoid using this broker if you want reliable service!
3 august;
It has now been two weeks since your last reply stating that you would contact the local supplier again—and a full month since this entire issue started. Unfortunately, I am still waiting for a resolution and have not received my money back.
You keep shifting the responsibility to the local rental company, but I booked my car and purchased my insurance directly through your platform. Therefore, you are my point of contact, and I expect proper customer service instead of repetitive, empty promises. I am deeply disappointed by this lack of action. Please resolve this immediately and process my refund.
3 July 2026
Unprompted review
Reply from VIPCars.com
Dear prem@123,
Thank you for your positive feedback regarding our booking process. We look forward to providing you with an excellent rental experience.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Is nice I recommended
Is the first time, but my friend recommend to hire car from this company
3 August 2026
Reply from VIPCars.com
Dear OMID1960,
We're so pleased you've chosen VIPCars for your first experience, especially through a friend's recommendation. We are committed to ensuring you have a seamless and enjoyable rental.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy to book
3 August 2026
Reply from VIPCars.com
Dear Rosetta,
Thank you for taking the time to share your positive experience. We're delighted to know you found the booking process easy and convenient. Your feedback is truly valued!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Good experience
3 August 2026
Reply from VIPCars.com
Dear Claudia Fiorillo,
Thank you so much for your positive feedback! We're delighted to hear you had a good experience with us. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Quick and easy
3 August 2026
Reply from VIPCars.com
Dear Allison Cox,
Thank you for your excellent feedback! We're so pleased to hear you had a seamless and satisfying experience with VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
The person I spoke to was very helpful…
The person I spoke to was very helpful and very kind.
3 August 2026
Reply from VIPCars.com
Dear Michael Andaloro,
Thank you so much for your wonderful feedback regarding your experience with our team. We are delighted to hear you received such kind and helpful service.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy to navigate site
The whole booking process was straight forward. At the time of booking the prices were certainly competitive
8 July 2026
Unprompted review
Reply from VIPCars.com
Dear Peter Sharpe,
Thank you for your kind review! We're delighted you found our booking process straightforward and our pricing competitive. We appreciate your business and look forward to assisting you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Jonathan T,
We're so pleased to hear you had such a positive experience with our booking process and vehicle options. Your feedback is greatly appreciated!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booking process
3 August 2026
Reply from VIPCars.com
Dear Christine de P,
Thank you for your valuable feedback on the booking process. We appreciate you taking the time to share your experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
easy to understand terms and easy to…
easy to understand terms and easy to pay. oh and a good price too.
3 August 2026
Reply from VIPCars.com
Dear Customer,
Thank you so much for your wonderful feedback! We're delighted to hear you found our terms clear, payment easy, and our pricing excellent. Your satisfaction is truly our top priority.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Samuel Beaumont,
Thank you so much for your wonderful feedback! We're delighted to hear you found our car rental process efficient and straightforward, and that we provided you with such a positive experience. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Judith Kreutzheide,
Thank you so much for your wonderful feedback! We're thrilled to hear you found our process fast, easy, and good. We truly appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Nick Dawes,
Thank you for your valuable feedback. We apologize for any difficulty you encountered with our site's navigation and are glad you were able to complete your visit.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Refused
Ultimately, I couldn't rent the car. I had my national ID card and driver's license, as stated in the rental conditions, but the agent demanded my passport, which I didn't have with me. I was charged fees for nothing, but I was able to rent from another agency without any problem. I request a refund of the fees paid.
2 August 2026
Unprompted review
Reply from VIPCars.com
Dear Fatima Zohra Elmkhachaae,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team has already reached out to you regarding the matter . Your feedback is extremely important to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Lower prices
2 August 2026
Reply from VIPCars.com
Dear James Roberson,
Thank you for your valuable feedback regarding our pricing. We understand the importance of competitive rates and are continuously reviewing our offers to ensure the best value for our customers.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy to book
3 August 2026
Reply from VIPCars.com
Dear Tracy Dorman,
Thank you for your wonderful feedback! We're delighted to hear you found our booking process straightforward and efficient.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy and simple to book
3 August 2026
Reply from VIPCars.com
Dear KYOUNGHAJIN,
Thank you so much for your kind feedback! We're delighted to hear you found our booking process easy to use. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy quick and fast
3 August 2026
Reply from VIPCars.com
Dear Fadi Chami,
Thank you for your fantastic feedback! We're thrilled to hear you had such a smooth and efficient experience with VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booking process :-)
So far, so good. The booking process was pretty easy, although I would have liked to have had the option to pay the full cost on booking as that offers me the reassurance that I know the car booked will definitely be there on the day
3 August 2026
Reply from VIPCars.com
Dear M London,
Thank you for sharing your positive experience with our booking process. We appreciate your feedback regarding the option of full upfront payment, which provides added reassurance.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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