Violeva Reviews 

AVOID AVOID AVOID - The customer service is a scam!

Bought a smart watch - it eventually came. Doesn't work. Have contacted customer service several times. No reply. Does it even exist? Scam company - do not buy from them. Do not believe positive reviews - either bots or paid for. I live in Ireland and will have no problem getting them banned from selling in this country. Other people with similar experiences should report. Even to the police if necessary.

Received the watch, followed directions. Worked good for a week. Then had to charge it. That next week it would not track steps and would not hold a charge for more than 24hrs. Contacted company that I wanted to return and received reply that you only have 2 days to return it and they know when you received it. Then told me that I could only get a refund if it was a device problem and I have to pay for shipping to Ireland. Now they want a video of the malfunctions of the watch. In other words, they do not refund or take returns ! the watch is pretty but a total waste of money ... so frustrating that these companies take your money and have no integrety to stand behind their product.

Terrible company to deal with - about 4 hours after placing my order I was reading the Facebook reviews where one potential cusasked if the watch had Google Wallet to which the company rep replied that no, it didn’t. It was the main reason I wanted a new smart watch so I quickly cancelled my order and was advised (by a “virtual assistant” that since it hadn’t been dispatched yet it would be cancelled. Next day I asked for confirmation of the cancellation as the watch wasn’t fit for purpose. No reply. Suddenly, about 4 days later notification of dispatch was received. I wrote again to say I had cancelled my order. No reply. I now have a useless smart watch - very tinny & don’t expect it’ll last long. These scammers need to be stopped. Raised a dispute with PayPal but they only refund apparently if item isn’t received, which it obviously was. Beware of these companies- take your money & have no customer service. Won’t send it back as don’t expect they honour their return policy and don’t want to throw money away on return postage. Lesson learned!

They dont reply to any communications, you cant return an item despite them having a return policy.

Got my watch about 2 months ago. It worked well and looked good. But, the charging cable is a magnetic connection specific for that watch and the magnets quickly started falling out of mine. Now the charger does not connect to the watch so it has run out of power. I tried contacting Violeva several times via different means including Facebook and customer services but they are not responding. I wish I had seen the other reviews sooner as I wouldn't have bought the watch. I regret buying it now.

I was sent some chinese generic garbage, it wouldn't charge right out of the box, didn't measure anything properly while it did have battery and company has gone dark on it. COMPLETE SCAM

Scam faulty product looks good but that's it no response from FB email or non existent customer service

watch wont pair with my iphone have tried several troubleshooting cant find where to turn on no response from company

All the negatives are true!!
Really terrible company, watch is awful, doesn’t work properly and I raised the faults within 24 hours of receiving the watch.
Nobody answers you for days on end, then when they do eventually, they give you a non business address in Spain to return it to.
Even after returning I received no refund and had to go through my bank. I have email threads of proof of everything.
Cheap rubbish that looks good online, avoid!

I would like to update my review, as company has solved my problems

Problems with watch. No reply on email nor message on Facebook. Not a reliable company. Do Not buy from them!!!!!

I had my watch 1 month then one day, it went to a blank screen and stopped charging and totally died. I contacted the company on their FACEBOOK, MESSENGER and support email, and got no reply back. DO NOT BUY FROM VIOLEVA, they will not reply and there is no way you can phone and talk to anyone so you will not get a replacement or refund! DISHONEST AND DISGUSTED.

The watch is expensive compared to similar items but nevertheless initally I was pleased with the function and appearance of the item.Charging was difficult from day one but with patience it worked however after just 4 weeks I now find I cannot charge the watch so it is useless.I have made numerous attempts to contact the company to no avail..please do not purchase from them if you value after sales service

My watch never arrived. The email thread is enormous, customer service is appalling. They will not refund me even though the watch has been returned to them. They are a terrible company, do not buy from them. You'll never see the watch and they will vague out on a refund. I'm off to consumer affairs.

Wish I had seen these before ordering.
I have been asking for a refund and they are ignoring me. They did respond to my first few questions...
I cannot do the strap up... they say its waterproof but there are no functions to choose water activities and the app it links to say its not waterproof

Quck delivery and it's a light weight thin good looking basic smart watch. Has a long battery life of 5-7 days and one of the cheapest on the market. Doesn't have all features of my Samsung. Which was heavy and had to be charged every night. So overall it has ticketed all of the boxes for me. Bought to travel with so I didn't have to charge all the time as well.

Wish I would have read these reviews before I ordered not one but two watches. I can not get in touch with this company and I believe they are avoiding me until the "return policy" of 14 days runs out. THEY ARE A FRAUD!

Didn’t like the app and wanted a refund. Was 2 days into my 14 days. Contacted by email 4 times, messaged on Facebook and they ignore and never respond. Biggest scam ever!!

Same issue as everyone else, the product is beautiful but the step count is WAY OFF. I have tried to contact support through various avenues with no response, now I just want to return. The other features seem to work but who knows how accurately. I only know about the steps because I wore my Fitbit simultaneously. I have contacted my credit card company and filed a dispute. The cc company will reimburse my purchase.