I had an issue when trying to view the Vehicle Inspection report so I started a live chat to rectify problem. They responded immediately to document the issue and then followed up via email to notify... See more
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See what reviewers are saying
All the information that I needed was absent from the report. It gave me a general description of my truck , which I already know, but none of the information I was supposed to get. No owner history a... See more
Have always been suspicious about cheap whatever especially used cars so when I was offered a good-looking model at a price my wife thought was just lovely, I didn't get excited too easily. Looked up... See more
I had a couple of minor issues getting everything set up the way I wanted and so I contacted customer support and within 3 hours they got back to me and took care of my issues. Haven't experienced su... See more
Company details
Written by the company
Your one-stop shop for vehicle data. VinAudit is a private technology company founded in Kirkland, WA that specializes in vehicle history solutions for auto dealers, consumers, and businesses. Paying exorbitant fees for basic data should be a thing of the past! Since launching in 2011 as a first-level access provider to the National Motor Vehicle Title Information System, we’ve quietly built one of the largest vehicle databases in North America. In 2020 VinAudit expanded operations to support the Canadian market, becoming one of two providers north of the border. Our solutions include vehicle specifications, market valuations, ownership costs, images, and inventory data feeds.
Contact info
15117 Main St #205-853, 98012, Mill Creek, United States
- 1-800-480-4428
- support@vinaudit.com
- vinaudit.com
3.7
Average
199 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
She was exceptional
She was exceptional. Best customer service i have ever experienced.
29 September 2021
Unprompted review
Marinel was Excellent
Marinel was excellent, my issue was resolved and explained to me.
20 September 2021
Unprompted review
Didn't work for me but Vinaudit fixed it
Checked for a vehicle report and received info that was available for free on some other websites! The only "non-free" data that I was given was the car mileage and the date that mileage was recorded!!!
So I went contacted Vinaudit since their website mentions "guarenteed satisfaction" and they agreed that the info about the car is not in their system. So they issued a refund.
10 August 2021
Unprompted review
VIN Audit were very professional.
VIN Audit and the representative that I spoke to on the phone were very helpful and professional. After conducting a VIN Audit, the information that I required with VIN Audit was not made available. After calling the company and explaining the situation, they were very polite and gave me a refund. I would definitely recommend VIN Audit. Thank you.
3 August 2021
Unprompted review
Classic Car History post 1990
I was interested in buying a 1968 classic car. Due to it's age I was concerned that any past history could not be obtained. Vinaudit assured me that post 1990 records if any and available could be obtained.
20 April 2021
Unprompted review
Great Customer Service Representative
My experience with the customer service Rep, Nicole was really appreciated as she responded several times to me in a timely manner and in a very thorough manner. So nice to come across great customer service.
19 February 2021
Unprompted review
Sent in a request with questions …
Sent in a request with questions & got them all answered so satisfactorly & courtesiely.
I saw that you would get back in 2-3 hours but it was more like 20-30 hours so be careful what you promise.
I happened to notice, only because I went to About Us page that you were open M-F 9-5 or 8-5, PST so I knew it would be awile for a response because I sent it in on mid day Sunday.
2 February 2021
Unprompted review
Total scam
Total scam. They have agents posing as potential buyers and asking you to submit an MVA report to them first. DON’T FALL FOR IT. Use carfax instead. Scam company.
26 January 2021
Unprompted review
Reply from VinAudit
Hi Flavio,
Thank you for getting in touch about this. My name is Nichole, I'm the operations administrator for VinAudit. To look into this issue further, can you please forward to me the information of these agents or the communications you had with them. For me to investigate this issue. You may email me at nichole@vinaudit.com.
Just a heads up about VinAudit. VinAudit is an official access provider for the National Motor Vehicle Title Information System (NMVTIS). VinAudit partners with government agencies, non-profit organizations, and industry sources to offer one of the most comprehensive US vehicle history reports available. We've been doing business in the vehicle history field since 2011. You will also find us listed on the Government’s website as an official provider: https://vehiclehistory.bja.ojp.gov/nmvtis_vehiclehistory
Furthermore, VinAudit never poses as a potential buyer nor asks anybody to send an MVA Report. We only generate history reports that’s being purchased from us or from our VinAudit legit affiliates/partners. I understand that this experience is a disappointment to you. I will assure you that we'll you get to the bottom of this.
Finally, please let me know how I can be of great help to assist you further. To gain your trust at this point and maybe then we can change our negative feedback to positive one. It’s my pleasure to assist you here.
Kind regards,
Nichole Marie Testado
Operations Administrator
VinAudit.com, Inc.
SCAM
SCAM! These guys are posing as potential buyers for private vehicle sellers. (Craiglist, Kijiji, FB market place). Once they make contact they push a Motor Vehicle Report from VinAudit on the seller. DONT BUY THE REPORT! You will never hear from the person posing as a interested buyer again and your out money for the report. ICBC will provide a VIN report free of charge.
7 January 2021
Unprompted review
Reply from VinAudit
Hi Collin,
My name is Nichole, I'm the operations administrator for VinAudit. I feel sorry for what you have experienced. If it's okay with you, Can you please forward to me the emails or communications you had with the poser so we can investigate and clear these issues for you. You may email me at nichole@vinaudit.com.
I just want to let you know more about VinAudit. VinAudit is an official access provider for the National Motor Vehicle Title Information System (NMVTIS). VinAudit partners with government agencies, non-profit organizations, and industry sources to offer one of the most comprehensive US vehicle history reports available. We've been rocking the vehicle history field since 2011. You will also find us listed on the Government’s website as an official provider: https://vehiclehistory.bja.ojp.gov/nmvtis_vehiclehistory
Furthermore, VinAudit never poses as a potential buyer nor inquires about any motor vehicles for sale. We only generate history reports that’s being purchased from us or from our VinAudit legit affiliates/partners. I understand how frustrating this is for you, that's why I'm offering you some VinAudit report credits. In this way, you'll be able to pull up vehicle history reports for free. Just give me your email address to set things up for you.
Once and for all, please let me know how I can be of great help to assist you further and ensure all things will be perfectly good at this point. To earn your highest trust possible and maybe then we can make some amendments to our negative feedback here. I will be glad to help.
Kind regards,
Nichole Marie Testado
Operations Administrator
VinAudit.com, Inc.
Would not trust myvinaudit
This looks like it is similar to myvinaudit.com. I had a "car buyer" that wanted to purchase my car and gave me a reference to that site. When I just sent on my VIN to him he got all nasty and said that it was my job to get the report. When I told him the site was a scam I never heard from him again. Highly suspicious. Don't waste your money or time with illegit car buyers.
19 December 2020
Unprompted review
Reply from VinAudit
Hi Anthony,
My name is Andy, I'm the head of operations for VinAudit. I would like to understand the reason behind your negative feedback. Mind sharing some context here?
I would also like to give you some background on VinAudit. VinAudit is an official, first-level consumer access provider for the National Motor Vehicle Title Information System. You will see us on the Government data base as an approved vehicle history provider: https://vehiclehistory.bja.ojp.gov/nmvtis_vehiclehistory
We're a small business located in Kirkland, WA & we have been in the vehicle history space since 2011.
To my knowledge myvinaudit.com is an unauthorized reports reseller & we have received quite a few reports about their scam. You may forward some of those emails you have received from myvinaudit.com for us to investigate further.
I would also like to offer you some VinAudit Report Credits so you can pull up vehicle history reports for free. I just need your email address to set this up.
Lastly, I would like to ask you how else can I bring you value so I can earn your trust and revise your feedback here. Please let me know.
Best,
Andy Peregrino
Operations Manager
VinAudit.com, Inc.
Quick and easy way to research a car.
4 December 2020
Unprompted review
I purchased a VinAudit report on September 29 2020
I purchased a VinAudit report on Tuesday, September September 29 2020. The report had no information not even the name of the owner who I might add owned the truck from new. How can a report show NO owner history at all?? There was also a from end accident that shows in another report I did from a competitor. So I call there 800 number over two days 25 time, now answer. This must be a scam as emails and calls to there 800 number go unanswered.
3 October 2020
Unprompted review
Reply from VinAudit
Hi John,
Please accept our apologies for our shortcoming here. I'll be happy to help. Can you share your VIN, email address so I can investigate? Feel free to send the details here, andy@vinaudit.com.
I would also like to look into why you were not able to reach anyone when you called. Our customer service line is open from 9-5pm Pacific Monday- Friday. Did you call within those timeslots?
Cheers,
Andy Peregrino
waste of money ,incomplete report
20 September 2020
Unprompted review
Reply from VinAudit
Hi Adnan,
Sorry for the trouble here! I'll be happy to help with your issue. Do you mind sharing the report details to me? What's the VIN and your email address? I'll be happy to investigate and work with you to make sure we give you a positive experience. Thanks!
Cheers,
Andy
andy@vinaudit.com
Not even a basic report
Not even a basic report. Just do a free VIN check on other free website and you will still get more results.
28 August 2020
Unprompted review
I want to compliment and thank Mary…
I want to compliment and thank Mary Doydora, Account Manager for providing me with outstanding customer service yesterday. I called VinAudit feeling frustrated and confused about the source in a report I purchased from you on my vehicle, and by the end of the call I was very satisfied with the outcome. She went above and beyond, dedicated to helping me. I also want to thank VinAudit for hiring such a kind, patient, efficient, and extremely knowledgeable account manager. I was one of those customers who took too much of her time, but Indiana I've got a smile on my face for you. Keep it up Mary!
Anne Lilly
26 August 2020
Unprompted review
I highly recommend this business
I highly recommend this business. I have used them several time and as always I get good and reliable car information. It helped me decide whether to push through with the purchase or run away!
20 August 2020
Unprompted review
I recomend 100% the Professionalism and…
I recomend 100% the Professionalism and intgrity of VinaAudit ; The paid to those interested in using these services and above all maners of the people in charge of customer service.
15 August 2020
Unprompted review
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