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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, most reviewers were let down by their experience overall. Many customers found the products to be of very poor quality, often made from cheap materials and not resembling what was advertised online. Reviewers frequently reported issues with sizing, with items being too small or not fitting as expected, and some products arrived with an unpleasant musty smell. The return policy was a major source of frustration for many, as it was often difficult to initiate returns, and customers were required to pay significant postage costs to send items back to China. Consequently, numerous people struggled to receive full refunds, with some being offered only partial refunds or store credit, and others reporting that their emails regarding refunds went unanswered. However, some customers did receive their orders within a reasonable timeframe and found the quality of certain items, like cashmere, to be perfectly adequate.

What people talk about most

Product

Users describe significant dissatisfaction with the product quality, frequently reporting that items are made... See more

Quality

Reviewers highlight significant dissatisfaction with product quality, frequently describing items as cheap,... See more

Return policy

Customers had negative experiences with the return policy, often finding it to be a difficult and costly... See more

Refund

People report negative experiences with refund, with many customers stating they did not receive a refund or... See more

Order

Customers consistently express dissatisfaction with their ordering experiences, with many regretting not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

WARNING: DO NOT BUY ANYTHING FROM THIS WEBSITE!!! They are scammers ! I bought a jacket, when it came it was dreadful, very cheap material and very poorly made ( nothing like what was adverti... See more

Rated 1 out of 5 stars

Ordering is easy however as the goods are coming from China probably couple of weeks to arrive. Very poor quality, sizing not as UK spec but then returning a nightmare. After numerous emails to get r... See more

Rated 1 out of 5 stars

My complaint has gone on for a while. Despite being completely missold an item they will not give a refund. They actually ask you to buy more stuff at a ‘discount’ price, after being sent absolute tat... See more

Rated 1 out of 5 stars

Tried to cancel my order when it was duplicated (by their systems) within the 1 hour cancellation window - emailed and messaged using Insta and also completed the contact us form on their website. Al... See more


1.2

Bad

TrustScore 1 out of 5

192 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(192)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1 star is generous

1 star is generous, I would give them 0 stars. Company should be ashamed of selling tat, I bought a dress for a party for £29. Thank god it never arrived, looked like a very cheep pair of curtains, in fact i think curtains would have looked better. It’s going straight in the bin. Wasted my money, honestly looked nothing like in the picture. Don’t waist your money. I’ve learnt a hard lesson. Cheep material poorly made.

11 June 2025
Unprompted review
Rated 2 out of 5 stars

NOT SILKY AND runs really small

Order a silky pj set ,
Took so so Long to come

Came with no bottoms
Quality was not silky, more hard stain
Size runs very very small
And I order a size up form my normal
Side to have more room
And still they was tiny

Communication regarding the
Missing bottoms was
Good and they would sent the new
Bottoms.

But I told them about quality and size and they wasn’t interested told me return once bottoms come if I don’t want.

Which I have return ad they to small

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from vilamora.com

Do not purchase from vilamora.com

I thought I was buying a beautiful blazer from a UK based company @ £39.99 reduced from £70.00

The package was shipped from China and I received an absolutely appalling thin quality garment made of thin blue apron material. I would not even pay 50 pence for let alone £39.99.

Unbelievable, I am now trying to negotiate a refund but appears they feel a 15% reduction in price will be acceptable.

Absolutely appalling and I thought I was purchasing from a legit UK company 😠

4 June 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would.
Please avoid this company and do not part with your money.
They claim to offer full refunds but blank and block you once you try to return items.
DO NOT BUY OFF VILAMORA.COM

7 May 2025
Unprompted review

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