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Village Blinds and Shutters Reviews 

243
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the outstanding service provided from start to finish. Consumers often praise the professional staff and knowledgeable team for their helpful attitude during showroom visits and home measurements. The installation process is described as extremely quick, seamless, and efficient, with meticulous workers leaving homes exceptionally neat and tidy. However, some reviewers were not happy with occasional issues such as wrong products being brought, initial quotation details, or minor fitting adjustments. A small group of people also noted challenges with morning light blocking or required extra follow up visits.

What people talk about most

Service

People report high satisfaction with the service, highlighting punctual, efficient, and polite fitters who... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professional, polite, and... See more

Product

Clients share positive opinions on product quality, frequently highlighting that the blinds and shutters look... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for the stunning... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting an excellent process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From I first went in to the showroom to make an appointment to have someone call to measure up until the blinds were fitted yesterday, everything was perfect… the fitter arrived on time, did an amazin... See more

Company replied

Rated 5 out of 5 stars

Very through staff member during measuring appointment. Answered all my questions and offered advice. Quick turn around period for the blinds and the gentlemen installing them were so quick! Only 15 m... See more

Company replied

Rated 5 out of 5 stars

Great communication from booking the appointment through to fitting. Very prompt supply and fit of the electric roller blinds (just 10 days from measuring thanks to a cancellation). Very pleased wit... See more

Company replied

Rated 5 out of 5 stars

My choice of getting my shutters from Village Blinds and Shutters was based on the recommendation by 2 of my neighbours who had used their services before. I am so happy with my shutters. The rooms ar... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Decoration and Interior Design Store
  4. Home Automation Company
  5. Home Improvement Store
  6. Interior Designer

About Village Blinds and Shutters

Written by the company

About Village Blinds and Shutters

Village Blinds and Shutters is a Northern Ireland specialist in made-to-measure blinds, plantation shutters, and motorised blinds, supplying and fitting homes across Northern Ireland from our base in Ballymena, County Antrim.

We provide a complete service from free home consultation and measuring through to professional installation, helping homeowners choose window coverings that look right, work properly, and are fitted with care.

Established in 1991, we have built our reputation on expert advice, reliable service, quality workmanship, and a clean, professional finish from first visit to final installation.

Our range includes plantation shutters, roller blinds, Venetian blinds, Roman blinds, vertical blinds, Perfect Fit blinds, pleated and cellular blinds, and smart motorised blinds, with practical solutions for everything from bay windows and bifold doors to full-house installations.

Our blinds and shutters are manufactured in our own workshop in County Antrim, giving us greater control over quality, fit, and finish and helping ensure every order is made properly for the home it’s going into.

We also work with homeowners moving into new build homes, where modern layouts, larger windows, and open-plan spaces often need well-planned blinds and shutters from the outset. Our home appointment allows us to measure accurately, recommend the most suitable options for privacy and light control, and help create a clean, consistent finish throughout the home.

As Somfy Certified Experts, we also supply and install high-quality motorised blind systems designed for modern living, smart home integration, and everyday convenience.

Homeowners across Northern Ireland choose Village Blinds and Shutters for trusted service, expertly fitted products, and made-to-measure blinds and shutters designed to last.

Popular Products at Village Blinds and Shutters

Written by the company

Made-to-Measure Plantation Shutters
Our plantation shutters are made to measure for your home and fitted professionally across Northern Ireland. Handcrafted for a clean, timeless finish, they offer excellent privacy, light control, and lasting style.
Smart Motorised Blinds in Northern Ireland
Enjoy everyday comfort and convenience with smart and motorised blinds powered by Somfy technology. Ideal for large windows, modern homes, and added child safety, they’re fitted by our expert team for a smooth, seamless finish.
Elegant Made-to-Measure Roman Blinds in Northern Ireland
Roman blinds bring softness, warmth, and a more dressed finish to your windows. Made to measure and professionally fitted, they combine elegant fabric styling with practical light control for modern everyday living.
Shaped Window Blinds
We specialise in blinds for shaped, angled, and awkward windows, with made-to-measure solutions designed to fit beautifully and work properly. A practical way to maintain privacy, light control, and a polished finish in more complex spaces.

Our 5-Year Guarantee in Northern Ireland

Quality blinds & shutters, guaranteed

Quality blinds & shutters, guaranteed

Our 5-Year Guarantee

Quality blinds and shutters, guaranteed.

At Village Blinds and Shutters, every made-to-measure blind and plantation shutter is crafted to a high standard and fitted with care. That’s why we include a 5-Year Guarantee on all internal blinds and shutters, giving you confidence in both the product and the finish.

Our guarantee includes a 2-Year Warranty covering repairs or replacement of faulty products, followed by a 3-Year Extended Care Plan for continued peace of mind.

During this time, we will repair or replace faulty products, subject to a nominal call-out fee.

It’s all part of making sure your blinds and shutters not only look right on day one, but continue to perform as they should.


Contact info

Promotion box for Village Blinds and Shutters

Made-to-Measure Blinds & Shutters

Free home appointments across NI with expert measuring & fitting.

4.8

Excellent

TrustScore 5 out of 5

243 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(243)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Fast efficient and reliable service.
Highly recommend

29 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Thank you Patricia. We’re really pleased to hear you found the service fast, efficient and reliable — that means a lot to the team. Thanks again for recommending us.

Andrew – Village Blinds and Shutters

Rated 5 out of 5 stars

Friendly helpful staff. Excellent service

Mark measured for my blinds and was very helpful. The fitter was also friendly and helpful. Excellent service

23 June 2026
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Reply from Village Blinds and Shutters

Thank you Claire, we really appreciate your lovely review. It’s great to hear Mark was helpful at the measuring stage and that the fitter looked after you well too. We’re delighted you were pleased with the service.
Andrew – Village Blinds and Shutters

Rated 5 out of 5 stars

Helpful and professional

Helpful and professional

23 June 2026
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Reply from Village Blinds and Shutters

Thank you Marlene. We’re very pleased to hear you found the team helpful and professional — that’s exactly the standard we aim for.
Andrew – Village Blinds and Shutters

Rated 5 out of 5 stars

Delivery and installation on time and…

Delivery and installation on time and effective

24 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Hi David,

Thank you for taking the time to leave us a review. We’re pleased to hear your delivery and installation were completed on time and that everything was carried out effectively.

We really appreciate your feedback.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

Shutters

Delighted with our new shutters. Excellent quality, professionally fitted, and great service throughout. Highly recommend!

25 June 2026
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Reply from Village Blinds and Shutters

Hi Angie,

Thank you for your lovely review. We’re delighted to hear you’re so pleased with your new shutters, and that the quality, fitting and service all met the standard we aim for.

We really appreciate your recommendation.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

everything about my experience with…

everything about my experience with your company has been 5* ty

22 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Hi Diane,

Thank you so much for your kind review. We’re delighted to hear that everything about your experience with us felt worthy of 5 stars.

We really appreciate you choosing Village Blinds and Shutters, and thank you again for taking the time to leave such lovely feedback.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

Great staff with great service

The staff were friendly and brilliant. The fitting was quick.

24 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Hi Chris,

Thank you for taking the time to leave us such a lovely review. We’re delighted to hear the team were friendly, helpful and that the fitting was completed quickly.

Your feedback is very much appreciated.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

This was our second time purchasing…

This was our second time purchasing shutters and just like the first time, the whole experience was professional,efficient and everyone is so friendly. Despite going for painted shutters this time, our order was ready ahead of schedule and we're delighted with the finished result.

17 June 2026
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Reply from Village Blinds and Shutters

Thank you, Eimear, for coming back to us for your shutters a second time. It means a great deal when a customer returns, and we’re delighted to hear the experience felt professional, efficient and friendly again.

Painted shutters are always a lovely choice, so it’s great to know you’re so pleased with the finished result — and even better that we were able to have them ready ahead of schedule.

Thanks again for your lovely review and for choosing us once more.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

Excellent service and perfect blinds

Excellent service and perfect blinds. I would highly recommend this company.

11 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Thank you, Caroline, for your lovely review. We’re delighted to hear you were pleased with the service and that your new blinds are perfect. Your recommendation means a lot to us.

Andrew – Village Blinds and Shutters

Rated 5 out of 5 stars

well made blinds and the man who came…

well made blinds and the man who came to fit them done a very clean job putting them up

12 June 2026
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Reply from Village Blinds and Shutters

Thank you Shauna, we’re really pleased to hear you’re happy with your new blinds and the fitting.

It’s great to know the fitter left everything clean and tidy — we’ll be sure to pass your kind words on to the team.

Andrew – Village Blinds and Shutters

Rated 5 out of 5 stars

High Quality

Very fast fitment and really high quality blinds, very pleased

8 June 2026
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Reply from Village Blinds and Shutters

Hi Chris,

Thank you for the great review. We’re really pleased to hear you’re happy with the quality of your new blinds and the speed of the fitting. We appreciate you choosing us.

Andrew – Village Blinds and Shutters

Rated 2 out of 5 stars

Wouldn’t recommend

Poorly fitted- had to have them refitted.
Wrong product was brought to fit.
To be honest Over priced having since got comparison quotes.

10 June 2026
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Reply from Village Blinds and Shutters

Hi Kerry,

Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel disappointed with your experience.

We do accept that there was an issue at the original fitting appointment, where the incorrect blind was brought. That should not have happened, and once it was identified, we worked with you to arrange for the correct blind to be supplied and fitted.

With regards to the positioning of the blind, our original fitting was based on our usual approach and experience. However, when you let us know that you would prefer it positioned differently, we returned and adjusted it to suit your preference.

We’re sorry to read that you still feel unhappy, as our intention throughout was to work with you and resolve the concerns raised. We appreciate the opportunity we had to come back and make the changes requested.

If you would like to discuss anything further, please contact me directly and I’ll be happy to speak with you.

Andrew – Village Blinds and Shutters

Rated 5 out of 5 stars

Wonderful Service

Wonderful service. This is the second time Village Blinds have fit blinds to my house. They provided fantastic advice on which blinds would be best and excellent value for money. We purchased blinds for a new build and they had measured up before we’d even moved in. Blinds were manufactured quickly and Nick came to fit them soon after we’d moved in. He was fantastic, extremely friendly and took great care in his work. He left the working areas clean and tidy, vacuuming as he went and leaving everything clean and tidy. All in all I couldn’t rate them higher, 10/10.

9 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Matt, thank you for such a brilliant review — and for coming back to Village Blinds and Shutters for a second time. That repeat custom really does mean a lot to us.

We’re so pleased the advice was helpful and that we could get everything measured, made and fitted smoothly around your move into the new build. It’s also lovely to see Nick mentioned — we’ll make sure he sees your kind words about his friendliness, care and tidiness.

Thanks again for the 10/10 recommendation. We really appreciate it.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

Everyone was helpful and it was very…

Everyone was helpful and it was very easy to place my order. Fitter was excellent and fitted our new blind in a few mins and left everything clean and tidy. Couldn’t recommend them enough. First class service

8 June 2026
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Reply from Village Blinds and Shutters

Yvonne, this is lovely to read — thank you. We’re really pleased the whole process felt straightforward, from placing your order through to fitting.

It’s great to hear the fitter was excellent, worked quickly, and left everything clean and tidy. “First class service” means a lot to the team, and we really appreciate your recommendation.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

Quick turnaround and simple quick…

Quick turnaround and simple quick fitting. Very pleased.

8 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Thanks Neal, we’re glad everything was turned around quickly and fitted without any fuss.

It’s always good to know the process felt simple from your side, and we’re delighted you’re pleased with the finished blind.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

From the consultation to installation…

From the consultation to installation everything was carried out effeciently. The two installation guys were extremely courteous and did an excellent job installing shutters and blinds.

4 June 2026
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Reply from Village Blinds and Shutters

Thank you Vivienne, it’s lovely to hear that everything ran efficiently from the consultation through to installation. We’ll make sure your comments are passed on to the two installers as well — courtesy and care in the home matter just as much as the finished shutters and blinds.

Andrew - Village Blinds and Shutters

Rated 3 out of 5 stars

Great Blinds, Disappointing Installation and Customer Service

We recently purchased blinds from Village Blinds NI at a cost of almost £1,000. The blinds themselves are excellent and we are very happy with the product, which is why this is not a 1-star review.

Unfortunately, the installation fell well below the standard we expected from a premium supply-and-fit service. After fitting, we discovered multiple visible redundant drill holes around the brackets, along with brackets and screws that appeared poorly aligned. The fitter was friendly and courteous, but the finish of the installation was disappointing.

What was particularly frustrating was that we specifically chose a company that offered measuring and fitting rather than purchasing blinds online and fitting them ourselves. We were happy to pay a premium for professional installation and expected a professional finish in return.

After raising our concerns, a return visit was offered to fill the holes. However, as someone who works long hours in academia and travels frequently for work, arranging further appointments would have caused additional inconvenience. The issues related to the finish of the installation rather than the blinds themselves, and I am perfectly capable of filling the holes myself.

What disappointed me most was the handling of the complaint. Despite speaking with several members of staff, I never received an apology for either the standard of the installation or the inconvenience caused. The owner's response included the comment that "sometimes in life things do happen that neither of us want to happen", which I felt dismissed the concerns I had raised rather than acknowledging them.

When I explained that another appointment was not practical and asked whether a goodwill gesture could be considered, I was told that no financial compensation would be offered. To be clear, the blinds themselves are very good and the fitter was polite. However, for a job of this value, I expected a higher standard of workmanship and a more customer-focused response when concerns were raised.

Based on my experience, I would recommend inspecting any installation carefully before the fitter leaves.

27 May 2026
Unprompted review
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Thank you for taking the time to leave such detailed feedback, Emma.

I’m pleased to hear that you are happy with the blinds themselves, but I am genuinely sorry that you were disappointed with the finish of the installation and with how you felt your concerns were handled afterwards. That is not how we want any customer to feel after choosing us for a measured and fitted service.

We did offer to return to inspect the installation at a time of your choosing, and put right the concerns raised, and that offer remains open. I fully appreciate that arranging another visit is not always convenient, but we do believe the fairest next step is for us to review the issue properly on site and resolve anything that needs attention.

Your comments have been noted and will be reviewed internally. I would welcome the opportunity to speak with you directly at a convenient time for you, so I can continue the conversation in the most constructive way.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

Very professional from tart to finish…

Very professional from start to finish blinds are fab

2 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Thank you, we’re really pleased to hear you found everything professional from start to finish — and even better that you’re delighted with the blinds. We hope they look fab for many years to come.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

Excellent quality blinds

Excellent quality blinds. Fitter was very clean no tidying up to do after he let and took all rubbish with him. Well pleased 😀

4 June 2026
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Reply from Village Blinds and Shutters

Thanks Anita, that’s great to read. A clean and tidy fitting makes such a difference, so we’re delighted to hear there was no tidying up left for you and that all the rubbish was taken away. Enjoy your new blinds.

Andrew - Village Blinds and Shutters

Rated 5 out of 5 stars

Highly recommended

Phone call on the day to confirm arrival time. Friendly, cheerful fitter. Shutters fitted perfectly in a timely fashion. All left clean and tidy. Furniture replaced. 😀

2 June 2026
Village Blinds and Shutters logo

Reply from Village Blinds and Shutters

Louisiana, thank you so much for the kind recommendation. It’s great to hear the fitter kept you updated on arrival, was friendly on the day, and left everything exactly as it should be once the shutters were fitted. We really appreciate you taking the time to leave such lovely feedback.

Andrew - Village Blinds and Shutters

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