Very fast delivery had taken place. I am also very pleased with the quality of the product. However, one thing which could be improved is communication, I wish there was a phone number which I could c... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a few of their products as an initial try and I wasn't disappointed. I bought the ghee, tortilla flat breads tallow and mustard. I haven't tried the tallow yet but really happy with the tast... See more
Company replied
Vilgain so far has been great, exploring healthier food options for our Family was a must and this website gives us a little more variation than the supermarkets do. When you want palm oil free, seed... See more
Company replied
I'm updating my review now that I've tried the products. I've got the Multi Whey Protein and am impressed with it - the taste is excellent, no sweetner after taste and it makes me feel full for ho... See more
Company details
Written by the company
Vilgain: Your healthy food & sports supplement revolution! We offer premium quality at fair prices, using only natural ingredients. No artificial additives, just clean, effective products packed with nutrients. Every Vilgain product is tested & certified.
Contact info
182-184 High Street North, E6 2JA, London, United Kingdom
- +442037690574
- support@vilgain.co.uk
- vilgain.co.uk
4.4
Excellent
429 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing products
Great variety of whole food products, all good quality. I buy regularly.
17 April 2026
Unprompted review
Good quality beef, no preservatives!
The beef was good quality with no preservatives. Exactly what I was looking for.
However it is still an expensive snack. So going to be a once in a while treat for me. Not a regular buy.
2 April 2026
First time purchased a bag of sandwich…
First time purchased a bag of sandwich bread and three bags of organic brown bread and we love it so much because it’s a good quality product and most important thing no nasty ingredients that are harm to our health. Thank you for speedy delivery service.
31 March 2026
The product I ordered was exactly as…
The product I ordered was exactly as advertised, came well packaged and on time. Would order again!!!
26 March 2026
The sardines is really good quality
The sardines is really good quality. You can tell it it without a doubts.
31 March 2026
They don't know what they are doing yet!
31 March 2026
Reply from Vilgain
Hello, Andrew
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
After reviewing your case, we can confirm that the package was delivered in proper condition. As there seemed to be some confusion regarding the contents of your order, we have sent you a summary of your purchase via email and asked for further clarification so we can better understand the situation.
We are already in contact with you and will be happy to resolve everything together as quickly as possible.
Thank you for your cooperation.
Best regards,
Michal – Team Vilgain
Quality product.
Quality product, thank you. Quick delivery. Sadly one item in the delivery had been broken in transit - a quick email to the contact address was dealt with in good time.
31 March 2026
One star DPD, five stars Vilgain
DPD made the delivery and two of the jars, out of three, with mackerel, were broken. Smashed.
Oil and glass all over.
I contacted Vilgain and they offered a refund, following investigation.
I am writing this review before that refund being paid, as it happened today.
Their mackerel, the last jar left in my parcel, is out of this world.
Not very salty, not vey oily, and very tasty.
My wife had a taste of it and would not let me touch it after taht, claiming it all for her.
I will have to order again.
Just hope DPD will do better next time.
13 April 2026
Unprompted review
Reply from Vilgain
Hello,
thank you very much for your feedback, and we’re really sorry about the issue with the delivery. Broken jars during transport are definitely not the standard we aim for, and we are currently addressing this with the carrier to prevent similar situations in the future.
We’re very happy to hear that you enjoyed the mackerel – and that your wife loved it so much 😊 That’s the best feedback we could ask for!
We hope your next order arrives in perfect condition.
Thank you for your understanding, and we look forward to your next order!
Kind regards,
Michaela - team Vilgain
Great value and quality
Great value and quality
Get my tubs of organic peanut butter and almond butter for my baby. Good value and quality, quick delivery, nice packaging. Would recommend
9 March 2026
Great products
Great products, well packaged, fast delivery. I especially like the fact that they don’t use artificial sweeteners. Really happy with the customer service as well.
7 March 2026
Damaged Sardines Jars
I orderded 9 Sardines in Organic Extra Virgin Olive Oil , it came in time but i realized that there was a leak at the bottom of the box, and the packaging was very poor. Some of the jars were damaged. But the quality and the taste was very good. The customer service contacted me after my first message on trust pilot so I wanted to edit it.
10 April 2026
Unprompted review
Reply from Vilgain
Hello, Deniz,
We are very sorry that your package arrived in this condition. This certainly does not meet the standards we strive for, and we understand how frustrating this must have been for you.
In the case of damaged goods, we always recommend contacting our customer support first so that we can resolve the issue quickly and ensure an appropriate solution without any unnecessary costs on your part.
We have contacted you via email, where we will be happy to investigate your case and find the best possible solution for you.
Thank you for your feedback, and once again, we sincerely apologize for the inconvenience caused.
Best regards,
Michaela - team Vilgain
I’m really disappointed with the amount…
I’m really disappointed with the amount missing from the hummus jar. I received the package today and the jar was still sealed, but it looks like there is around a 20g shortfall. This is not what I expected when buying a sealed product. I understand small variations can happen, but this feels noticeable and unfair for the price paid. I hope better quality control can be ensured in the future.
8 April 2026
Unprompted review
Reply from Vilgain
Hello, Kamila,
We’re sorry to hear you’re disappointed and thank you for your feedback. The weight of food items can vary slightly, but we understand that the difference you described may be frustrating.
We will forward your comment to our colleagues in production for review to ensure the highest possible accuracy in filling. We have also contacted you via email, where we will be happy to resolve the entire situation to your satisfaction.
Thank you in advance for your understanding, and have a wonderful day.
Best regards,
Michaela - team Vilgain
Amazing clean product
Amazing clean product I like how the protein powder has no aftertaste and it tastes nice and pure and even the granola taste is amazing and very crunchy will absolutely buy again!
25 March 2026
Fabulous customer service
Fabulous customer service, and can wholeheartedly recommend the tallow , it make fantastic roasties absolutely delicious 😋, and its amazing on my dry skin ! Win win
24 March 2026
good service
3 March 2026
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