Vigorbuy Reviews 159

Reply from Vigorbuy

Jun 9, 2026

Dear Customer,

Thank you for your feedback.

Please note that international shipping fees are clearly outlined in our user guides and beginner tutorials. All orders are subject to these fees, and we encourage users to review the instructions carefully before placing an order.

If you wish to request a refund, kindly submit your request within 5 days of the item’s arrival at our warehouse. Requests submitted after this period may be subject to limitations based on supplier policies, which could affect the refund process.

We apologize for any inconvenience caused by delays in customer support. We are actively enhancing our support system, including increasing staff and improving response times, to ensure that all users receive timely and efficient assistance.

To assist you further, please provide your Vigorbuy ID. Once we verify your account and order details, we will provide an appropriate resolution.

We appreciate your understanding and look forward to resolving your concerns promptly.

Reply from Vigorbuy

Jun 9, 2026

Dear Customer,

Thank you for your feedback. We are sorry to hear that your experience with the app did not meet your expectations.

Vigorbuy is continuously working to improve the app’s functionality, stability, and user experience. If you encounter any specific issues or errors, please provide details along with your Vigorbuy ID so that our support team can investigate and assist you directly.

We appreciate your patience and understanding as we strive to enhance our services.
The Vigorbuy Team

Reply from Vigorbuy

Jun 9, 2026

Dear Customer,

Thank you for contacting Vigorbuy.

We are sorry to hear about the issue with the shoes you received. Based on your description, the nylon webbing lace loop was damaged during the first normal use, and we understand your disappointment.

To help us investigate this matter and provide an appropriate solution, please provide the following information:

• Your Vigorbuy ID
• Order number
• Clear photos showing the damaged area of the shoes

Once we receive the above information, our after-sales team will review the case with the seller and assess whether the issue is related to a product quality defect.

Please note that Vigorbuy is committed to protecting our users' rights and interests. If the product is confirmed to have a quality issue, we will assist you in accordance with our after-sales policy and work toward a reasonable resolution.

We appreciate your patience and cooperation and look forward to your reply.

Best regards,
The Vigorbuy Team

Reply from Vigorbuy

Jun 9, 2026

Dear user,

We sincerely apologize for the inconvenience. Regarding the delivery time of your order, due to the uncertainties of international logistics, the estimated delivery period may be longer than initially indicated.

We also noticed that you experienced a crash when trying to contact support through the app. You may try the following steps:

Ensure your app is updated to the latest version;
Restart your device and reopen the app;
If the issue persists, please contact our customer support via our official email or WhatsApp, providing your Vigorbuy ID and order details. We will assist you as soon as possible.

Thank you for your understanding and patience.

— Vigorbuy Customer Team

Reply from Vigorbuy

Jun 9, 2026

Dear user,

We sincerely apologize for the unpleasant experience you encountered while using Vigorbuy and fully understand your frustration. Regarding the issues you mentioned, we would like to clarify the following:

International Shipping Fees: According to our Terms of Service and the beginner guide, international shipping fees are the responsibility of the user and are required to be paid after the warehouse confirms the order to proceed with shipping. We understand that if this was not clearly communicated in advance, it may have caused confusion, and we are continuously working to improve transparency.
Order Cancellation and Operation Fee: When canceling an order, the system may apply an operation fee based on the warehouse processing progress. This fee is intended to cover logistics costs already incurred by the warehouse. We understand this may be inconvenient and are working to minimize the burden on users wherever possible.
Customer Support: We value every user’s concerns. While some channels may provide automated responses, you can still contact us via our official email or WhatsApp, providing your Vigorbuy ID and order number, to receive direct assistance from our support team. We will promptly verify your order and provide a feasible solution.

To resolve this issue as quickly as possible, please provide your Vigorbuy ID and order number. We will immediately investigate and offer a reasonable solution, including a refund or reshipment if applicable.

Thank you for your understanding and patience. We are committed to improving our service and ensuring the rights of every user.

—The
Vigorbuy Team

Reply from Vigorbuy

May 20, 2026

Dear user,

Thank you for your feedback. We sincerely apologize for the discrepancy between the product weight and cost in your order. To verify and resolve this issue as quickly as possible, please provide your Vigorbuy ID.

Please rest assured that our system is continuously being optimized to ensure a more accurate and smooth shopping experience in the future. Once we receive your Vigorbuy ID, we will verify and process your request immediately.

Thank you for your understanding and support.

Vigorbuy Team

Reply from Vigorbuy

May 20, 2026

Dear user,

Thank you for your feedback. We sincerely apologize for the issue you mentioned regarding the separate shipping fee. According to Vigorbuy's instructions, the shipping fee rules are clearly stated in the user rules and new user tutorial.

To ensure a smoother user experience for new users, we will further enhance the relevant prompts in the future, ensuring that the information is clearer and more understandable during the checkout process.

Thank you for your understanding and support.

The Vigorbuy Team

Reply from Vigorbuy

May 20, 2026

Dear user,

We sincerely apologize for the inconvenience. Regarding your issue of not receiving your package, we need your Vigorbuy ID or order number so we can immediately verify the logistics status and process your request as soon as possible.

Please rest assured that Vigorbuy is continuously optimizing its order tracking and after-sales service to ensure that every user's order is processed promptly. We will check and reply to you as soon as we receive your information.

Thank you for your understanding and support.

Vigorbuy Team

Reply from Vigorbuy

Jun 9, 2026

Dear user,

We sincerely apologize for the unpleasant experience you have had with this order and fully understand your frustration.

We have carefully reviewed your concerns:

The tracking status shows “Awaiting payment for international shipping,” although you have already completed the payment
The package has remained in the warehouse for over 20 days without updates
You have contacted customer service multiple times but did not receive a clear resolution

First, we would like to clarify that this type of status issue is usually caused by system synchronization errors or warehouse scanning delays, and it does not necessarily mean your order has not been processed or is not in the shipping workflow. However, we acknowledge that this situation has negatively affected your experience, and we take this very seriously.

To resolve this as quickly as possible, we need to conduct an immediate manual investigation and prioritize your shipment. Please provide:

Your Vigorbuy ID
Your Order Number

We will then:

Re-check your international shipping payment status
Force a refresh of the warehouse processing status
If any abnormal issue is confirmed, provide either a refund or a replacement solution

We highly value every customer and every order, and we are committed to resolving any delays properly. Thank you for your patience, and we will get back to you with a clear update as soon as possible.

— The Vigorbuy Team