VIETNAM TRAVEL GROUP JSC Reviews 130

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, engaging presentation style, and friendly demeanor, which significantly enhanced their understanding and enjoyment of the tours. People frequently highlight the excellent service, noting the well-organized itineraries and the guides' ability to make historical information both fun and meaningful. The overall user experience is described as memorable and worthwhile, with many appreciating the personalized approach and the guides' passion for sharing local history. However, some customers also noted occasional issues with communication regarding pick-up times, and a few reviewers found certain guide interactions less than ideal. Additionally, some felt the full-day tours were lengthy due to driving times, and a couple of people mentioned not receiving promised follow-up content.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the tour guides, such as Jack... See more

Service

People report positive experiences with the service. Customers praise the well-organized tours, with many... See more

User experience

Consumers find user experience to be positive. Many reviewers truly enjoyed their experience, describing it... See more

Location

Customers consistently note positive experiences with location. Reviewers enjoyed tours to places like the Cu... See more

Holidays

Clients share positive opinions on holidays. Many reviewers really enjoyed their trips, with some hoping to... See more

Based on these reviews

Rated 5 out of 5 stars

We would really recommend this tour! The itinerary was clear and well organised. Our guide Jack provided us with a broad and nuanced perspective on the history of the region & Vietnam. He is passionat... See more

Rated 5 out of 5 stars

Had a great trip to the Mekong River and and Cu Chi tunnels with Jack and Matthew as guides. It's a first to encounter a tour guide who breaks the stereotypes about guides spewing fscts like its anoth... See more

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Rated 5 out of 5 stars

They picked us up at the hotel, our tour guide Jack was giving us a brief history lesson on how it came to the war. He was giving us knowledge and fun facts in a really fun way (making jokes and being... See more

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Rated 5 out of 5 stars

Jack is an excellent guide. Perfect English. The second part of our tour we were accompanied by the wonderful Mai. On the route to Chau Doc she gave us a good insight into the landscape and agricultur... See more

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Rated 5 out of 5 stars

We had a fantastic trip to the Cu Chi Tunnels thanks to our amazing guides, Jack and Xia. They were incredibly knowledgeable, friendly, and made the whole experience feel both fun and meaningful. Thei... See more

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Rated 5 out of 5 stars

Jack was extremely friendly and knowledgeable. He made the tour entertaining and encouraged people to ask any questions. Jack was also very accommodating towards everyones diet for lunch. My 9 year o... See more

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Rated 5 out of 5 stars

I would rate this trip as amazing and worth every penny. Jack has a lot of knowledge when it comes to Vietnamese history and surprised to see he actually has knowledge about my country. Mathew is... See more

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Rated 5 out of 5 stars

Very interesting and full day. Our guide, Michael, is very knowledgeable. He made the trip especially nice and inspiring. We learned many interesting facts about Vietnam's history and life. Both Cuchi... See more

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Rated 5 out of 5 stars

I was introduced to Jack and his co (Aqua) on our trip down to Chu chi tunnel, Jack came to fetch us from the hotel and we were properly introduced. First impression was immediately a good one. Warm,... See more

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Rated 5 out of 5 stars

Jack was incredible. He was such a good guide from the start to the end. He was able to answer all our questions related to Cu Chi Tunnels (no surprise he was a history teacher after all!). Jack is on... See more

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Rated 5 out of 5 stars

Jack is knowledgeable about Vietnam history and make us realized that in war no one is right or wrong. Also change my perception about Vietcong . Vietnamese are very resourceful and resilient. I w... See more

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Rated 5 out of 5 stars

Tour: 1 Day tour at Mekong Delta + Cu chi tunnel We had an amazing day exploring the Mekong Delta and Cu Chi Tunnel. The whole experience was great and worth remembering. Of course, it will not... See more

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Rated 5 out of 5 stars

Great day with Jack and Xiaon to the Chu Chi tunnels. Jack explained with much passion, accuracy and nuance about the American war and other wars in Vietnam. The personal family testimony was a touchi... See more

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Rated 2 out of 5 stars

I booked this tour for my birthday and was really looking forward to a fun and memorable experience. I appreciate that Jack (guide) and Lâm Tuấn (driver) were kind enough to return to the Ben... See more

Rated 5 out of 5 stars

Great tour. Mr. Kelvin our guide was enthusiastic and friendly. There was never a dull moment with him. He was always helpful with a smiling face. He made our family trip to Cu Chi and Mekong delta me... See more

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Rated 5 out of 5 stars

We visit the cu chi tunels with Mickael our guide. He was very instructive and nows a lot about the story of the Vietnam war. His english is perfect and very understandable

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Rated 5 out of 5 stars

Jack and xian were incredibly professional and Jack's knowledge of history was incredible. The history of Vietnam before/after the war was told with passion and kept you interested , great hosts wi... See more

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Rated 5 out of 5 stars

Very good tour, funny guy, make everyone confortable and the whole trip was explaining very good and also in a fun way the history about the tour to make it more interested. His name is…… Jaaaack Cena... See more

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Rated 5 out of 5 stars

The tour of the Cu Chi tunnels was as good as it could have been. Jack was a very knowledgeable and engaging guide from beginning to the end with plenty of dtories and historical context to broaden th... See more

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Rated 5 out of 5 stars

Had a tour of Cu Chi tunnels. It was enjoyable and would recommend. Our guide Jack tries his best to keep the group engaged was very knowledgeable and enthusiastic.

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Rated 4 out of 5 stars

I really enjoyed this tour with a guide name Jack. He shared a lot of information about the wars which happened in Vietnam, also how people survived it. He even shared a personal story about his grand... See more

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Rated 3 out of 5 stars

We missed the sunset, it was dark at boat in mekong delta. Also, the snake activity was not there. The guide speaks too much and that have wasted our time and coz of this we missed many things.

Rated 4 out of 5 stars

guide (jack and xia) was very informative and helped us to learn more about Vietnamese culture!

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Rated 4 out of 5 stars

Excellent ! Guide Jack is knowledgeable and passionate ! Good 5 hours well spent !

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Rated 4 out of 5 stars

jack and xiea were very funny which made the tour more fun. they were also very attentive to our questions and overall it was a good tour

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Rated 3 out of 5 stars

Enjoyed the tour to cu Chi tunnels in general but some points stood out negatively; -The tour was listed as half day but due to driving time to and from hcm it pretty much a full day. Nothing to d... See more

Rated 5 out of 5 stars

Michael was a great guide, very enthusiastic and explained the history and comprehensively covered the entire cuchi area. Great tour experience. My group mates were lovely and I had a great time espec... See more

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Rated 5 out of 5 stars

We have a very great time, Jack our tour guide make it more interesting, fun and very worthwhile. It made our travel here in Vietnam very fruitful and meaningful. Cheers and hoping for the very best t... See more

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Rated 5 out of 5 stars

Jack and Xia Jack and Xia were fantastic tour guides . Jack has so much history knowledge he shared with us about Vietnam and all the conflicts going back 1000 of years . Taught me a lot and was a g... See more

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Rated 5 out of 5 stars

The tour guide Jack was very knowledgeable and passionate about the subjects included in the tour. His assistant Aqua was also helpful and a good photographer. Thanks for the tour.

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Rated 5 out of 5 stars

We loved the way Jack took us through the history of Vietnam thru stories of his family and Grandmom as a part of the resistance army. Thanks so much.

Company replied

Rated 1 out of 5 stars

I booked train tickets through Vietnamtrain.com (operated by Vietsmile Travel JSC) for February 14, 2026 (Booking TR6306). My card was charged 174 USD (147.77 EUR). Shortly after payment, I rec... See more

Rated 5 out of 5 stars

Jack, our tour guide, was great and super knowledgeable. Really gave us an authentic experience with lots of historical info. Because he's served in the military, he was able to deepen the experience... See more

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Rated 5 out of 5 stars

Our tour guide Jack for the day made the experience so much richer. His knowledge and stories was very insightful. This small group is sou mch better that a larger group I did many years ago. I got... See more

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Rated 5 out of 5 stars

Very good tour, funny guy, make everyone confortable and the whole trip was explaining very good and also in a fun way the history about the tour to make it more interested. Jack A$$

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Rated 5 out of 5 stars

Great day of visiting the Cu Chi tunnels and the Mekong Delta with Jack and Matthews! Lots of explanation, Cu Chi tunnels are very impressive! Thank you :)

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Rated 5 out of 5 stars

The experience was really great we learned a lot to the Vietnamese war thanks to our guide Jack and Xia. Jack is a really good story teller ! I recommend the tour and especially with these guides !... See more

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Rated 5 out of 5 stars

Michael was a great tour guide teaching us lots of interesting information about Vietnam. The tour was great with many perks along the way.

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Rated 5 out of 5 stars

Tour with Jack was great. He explained everything so well about the Vietnamese culture and people. He made the experience very fun for all of us as a group and made sure each of us were included. Jack... See more

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Rated 5 out of 5 stars

Mr Michael was a fantastic guide, very friendly and knowledgeable. Thoroughly enjoyed our day out. The tunnels aren’t for the faint hearted!

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Rated 5 out of 5 stars

Our guide,Jack is very knowledgeable and shared lots history about the Vietnam war. The whole trip was very interesting and enjoyable.

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Rated 5 out of 5 stars

I really liked the whole trip. The guys, Michael and Jack, really knew a lot, not only about the nature where we were but also about the history of the city and the country, and the culture of the peo... See more

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Rated 5 out of 5 stars

Jack was a great guide We enjoyed his wife knowledge, his prespective as a solider and his personal story with his Grandma being part of the Viet Cong.

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Rated 5 out of 5 stars

Our tour guide Jack was really knowledgeable and passionate about Vietnamese history. The shooting range was awesome. Enjoyed the tour.

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Rated 5 out of 5 stars

Very entertaining experience. Jack, our tour guide, was very engaging and helped explain the history behind the war and how the tunnels were used.

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Rated 5 out of 5 stars

Great experience with the Cu Chi tunnels tour. Our tour guide Michael was excellent. He provided a lot of historical information, that added to the experience. I would highly recommend this tour.

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Rated 5 out of 5 stars

I had a really good time doing the cu chi tunnels with Jack, he was really informative and told the history in a fun way to stay engaged.

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Rated 5 out of 5 stars

It was so nice. The guy could speak very good English and made us learn about the history of vietnam what I did not know. I have now a big different perspective about the war.

Company replied

Rated 5 out of 5 stars

Great tour Our tour guide Michael provide really interesting and funny tour. We knew a lot of facts about Mekong, history and life in Vietnam

Company replied

Rated 5 out of 5 stars

The tour by our amazing guide Michael was a great experience with very intresting and memorable information. The tour lunch that is included is delicious and the shooting range is great fun I would re... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

Vietnam Travel Group is one of Vietnam’s leading travel companies, specializing in providing premium tours and travel services for both domestic and international tourists. With over 15 years of experience, we offer a wide range of services including package tours, visa services, hotel bookings, restaurant, cruise trips, golf tours, car rentals, and more. Our mission is to deliver unique, authentic, and memorable travel experiences that connect visitors with Vietnam’s stunning landscapes, rich culture, and warm-hearted people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

130 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Train ticket booking

I booked train tickets through Vietnamtrain.com (operated by Vietsmile Travel JSC) for February 14, 2026 (Booking TR6306).
My card was charged 174 USD (147.77 EUR). Shortly after payment, I received an email stating that the train was already SOLD OUT due to a system disruption showing incorrect availability and pricing.
In other words, the service I paid for was never available.
I was offered: – either a more expensive alternative train on another date, – or a partial refund, with 3.85% deducted as a “maintenance fee.”
Since the cancellation was not initiated by me but caused by their own system error, I requested a full refund.
After multiple emails and one week without response, I was finally informed that they would refund the amount minus the 3.85% fee, within 30–45 days.
I find it disappointing that: – a confirmed booking turned out to be unavailable, – a fee is retained despite the service never being provided, – and the refund delay is up to 45 days.
I am sharing this experience so that future travelers are aware of how such situations may be handled.

4 February 2026
Unprompted review
Rated 3 out of 5 stars

Decent tour, could improve

Enjoyed the tour to cu Chi tunnels in general but some points stood out negatively;
-The tour was listed as half day but due to driving time to and from hcm it pretty much a full day. Nothing to do about that but better to communicate it.
- pick up was advertised as per your hotel location but I was instructed to walk 15 minutes in the morning and 20 minutes in the afternoon after the tour. Again, not a super big deal but also not meeting expectations.
- lastly, while the tour was fine the tourguide David did a good job in general he was a bit rude sometimes talking about customers when they could not hear him. Also, I was promised pictures/videos via whatsapp afterwards but when inquiring if I could get them the simple answer was 'nope'.
Overall nice tour but could definitely improve.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded our expectations!

We would really recommend this tour! The itinerary was clear and well organised. Our guide Jack provided us with a broad and nuanced perspective on the history of the region & Vietnam. He is passionate about teaching people about his roots and speaks English fluently. We learned a lot! Also appreciated the provided drinks (1 water and 1 coconut) and many toilet breaks.☺️

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Kelvin was a Great tour guide

Kelvin was a Great tour guide. Loved his funny explanation

11 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear Mohammed Uzair,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

We visit the cu chi tunels with Mickael…

We visit the cu chi tunels with Mickael our guide. He was very instructive and nows a lot about the story of the Vietnam war. His english is perfect and very understandable

10 December 2025
Unprompted review
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Reply from VIETNAM TRAVEL GROUP JSC

Dear Julia Youcef khoudja,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

Fabulous afternoon visit to cu chi…

Fabulous afternoon visiting cu chi tunnels and our tour guide Michael was very passionate & informative about the history around Vietnam.

10 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear Julia Wilson,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

The best

It was so nice. The guy could speak very good English and made us learn about the history of vietnam what I did not know. I have now a big different perspective about the war.

10 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear Willem Schoenmaeckers,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

Really nice tour

Really nice tour, with very good context and input on the history of the Vietnam war.

10 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear Michiel Pouwels,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

Cu Chi Tunnel visit

Michael was the perfect host, informative, funny & engaging.
All questions asked, answered with honesty & no bias.
Would throughly recommend.

10 December 2025
Unprompted review
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Reply from VIETNAM TRAVEL GROUP JSC

Dear Keith Wilson,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

Great experience

Jack was a great guide
We enjoyed his wife knowledge, his prespective as a solider and his personal story with his Grandma being part of the Viet Cong.

10 December 2025
Unprompted review
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Reply from VIETNAM TRAVEL GROUP JSC

Dear עידן בר דוד,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

Jack the best guide!!!!!

10 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear רוני מיכאלי,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

I really liked the whole trip

I really liked the whole trip. The guys, Michael and Jack, really knew a lot, not only about the nature where we were but also about the history of the city and the country, and the culture of the people who live here. Very nice if someone wants to get to know more than just one place in Vietnam. If I can, I want to go again.

9 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear Simona,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

I was on the many tours in asia but…

I was on the many tours in asia but this was one of the best. I highly recommed this company. Special thanks to jack and michael for great experience.

9 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear Peter Vadkerti,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

We have a wonderful day on the monkey…

We have a wonderful day on the monkey island,
Jack and Michael are very kind and we know a lot of things now about Vietnam.

9 December 2025
Unprompted review
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Reply from VIETNAM TRAVEL GROUP JSC

Dear Marty Pfluger,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

The tour with Michael today is perfect

7 December 2025
Unprompted review
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Reply from VIETNAM TRAVEL GROUP JSC

Dear osman yanalioglu,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

Mekong Delta tour from Ho Chi Minh City

Really enjoyed the tour to Mekong Delta. Our tour guide Jack was extremely helpful and knowledgeable. Great experience.

6 December 2025
Unprompted review
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Reply from VIETNAM TRAVEL GROUP JSC

Dear Dmitri,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

Tour with Jack was great

Tour with Jack was great. He explained everything so well about the Vietnamese culture and people. He made the experience very fun for all of us as a group and made sure each of us were included. Jack deserves a raise!

6 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear Ryan,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

Rated 5 out of 5 stars

Jack was an amazing tour guide and gave…

Jack was an amazing tour guide and gave my family and I many awesome experiences. 10/10 highly recommend:)

6 December 2025
Unprompted review
VIETNAM TRAVEL GROUP JSC logo

Reply from VIETNAM TRAVEL GROUP JSC

Dear Jordan Te,

Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed your trip and that our team was able to make your journey smooth and memorable.

Your review means a lot to us. It encourages our team to continue improving and delivering high-quality service to all travelers. We are grateful for your trust and happy that your time with us left a positive impression.

We hope to have the opportunity to serve you again on your next adventure to Vietnam. Until then, we wish you many wonderful travels ahead!

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