Horizon Vietnam Travel Reviews 212

My partner and I had a 12-day tour of Vietnam and everything was perfect.
Willingness to modify the trip based on our needs and constant advice on which stops to include and which to exclude.
Once you leave the request on the site you are associated with a travel agent who contacts you directly via WhatsApp.
Possibility of having personalized or group tours, guides in English or Italian.
Courtesy and efficiency have always been in first place.
Recommended

Perfect!
Great organisation!

After finding Horizon travel on Facebook and reading the reviews we decided to work together with horizon to build our trip to Vietnam. Throughout the process they have been incredibly helpful and available in setting up our trip. We went through seven iterations before we arrived at the final version and found it to be a perfect match to our requirements.

The trip itself was perfectly organized, from the moment we arrived until the moment we left everything was organized to perfection. The few glitches we encountered have been resolved, both on our request and pro-active. No matter how, we have always been updated and felt that no matter what happened, Horizon’s employees were there to assist us. The guides and drivers provided were clear trustworthy and knowledgeable on the matters. The hotels were all perfect and the food was good. So all in all we’ve had an unforgettable experience which would not have been possible without Horizon.

For sure our next trip to south east asia will be booked through horizon. And a big plus is that part of their revenue goes to charity.

we had a wonderful experience in August 2024 with HORIZON VIETNAM TRAVEL. Margherita and Laura have been very helpful. The hotel chosen for us were all amazing and the drivers and guides perfects.

We were a party of three and travel in Vietnam and Cambodia

We had a wonderful experience during our trip to Vietnam and Cambogia and we have to thank Horizon Vietnam for their professionalism and expertise. They organized a perfect visit to understand and appreciate the beauty of these 2 countries. Laura and Caterina, were of great help and It was a pleasure meeting them and their staff during our visit to their office in Hanoi. We only had a few issues with 2 guides, that werent very fluent in italian, but the agency solved it. We higly recommend this agency they were very helpful and very well organizer.

Incredible tour, amazing places, perfect organization. My suggest: visit Vietnam, a real natural paradise and do it with horizon travel or another local tour operator

Thank you to all the staff for the perfect organization of the trip, locations and venue of the travel have been perfectly in line with our expectations

Super experience with Horizon, I would highly recommend relying on their team to organize a holiday. Throughout all the trip we were provided with super useful advice, assistance and always clear instructions as well as flexibility in meeting our needs. Thanks for everything! Keep it up

I found Horizon on Google and trusted them for my holiday in Vietnam
Kind, considerate and attentive to every need
After planning the trip I unfortunately had to put it on hold due to work problems
First of all I have to say that they offered to return my deposit (which is no small thing) but then solved my problem,
just 4 days before departure, they rearranged everything.
Precise and attentive to our well-being allowed us to visit beautiful places accompanied by excellent guides,
friendly and speaking perfect Italian.
I highly recommend relying on Horizon you will not be disappointed.

Although our trip was in November 2023, I wanted to leave my opinion. Good communication, quick responses, knowledge of the tourist offer, offering alternatives and optimal price.
Friendly, well-trained and highly professional guides. Very correct drivers and first class comfortable cars.
First class hotels and very attractive locations. It has been a wonderful trip, thank you very much.

After much research we decided to go with Horizon travel for our trip to Vietnam, what a great decision. A great company with wonderful staff who made our trip to Vietnam a really memorable experience. Special mention to guides Thuy,Sang and Hang who all shared their vast knowledge of Vietnam history and culture we learnt so much Highly recommend using Horizon travel.

Horizon Vietnam Travel created an unforgettable tailor-made holiday for us in Vietnam and Cambodia. We were looked after with great kindness and professionalism

Incredible experience! We booked a 14-day trip with Horizon Travel, visiting both Vietnam and Cambodia. Our sales/support agent was Lan, which was extremely responsive and helped us find the perfect itinerary. She made sure all our needs were fulfilled. In terms of the trip, everything was perfect. The guides and drivers were professional, punctual, and always very sweet. We recommend this company 100%!

Per il nostro viaggio in Vietnam, prima di scegliere questa agenzia di viaggi ne ho contattate una dozzina e visionato tantissime recensioni. Ho scelto Horizon Travel per il rapporto qualità prezzo e la cortesia e la gentilezza di tutti gli operatori con cui ho avuto il piacere di parlare. La mia scelta è stata perfetta e non ho mai avuto alcun problema durante il mio viaggio. Siamo un gruppo di 5 persone e insieme ad Hiên abbiamo scelto un tour su misura adatto a noi e alle nostre esigenze. Lei è stata sempre molto brava e professionale. Durante il nostro viaggio uno di noi ha dovuto fare delle visite mediche e tutti le guide e gli autisti sono stati assolutamente accondiscendenti e disponibili ad aiutarci sempre, in qualsiasi momento. Il nostro viaggio è stato magico e tutti gli hotel suggeriti, i voli interni e le escursioni organizzate sono sempre state al top. Siamo partiti da Hanoi, poi abbiamo fatto una crociera sulla baia di Halong di 2 giorni, poi Hoi An, Saigon ed infine Phu Quoc, a sud del Vietnam. Abbiamo trascorso Natale e Capodanno per un totale di 2 settimane. Spero presto di poter partire nuovamente con Horizon Travel per visitare altre parti dell'Asia che ancora non conosco e sono sicura che mi affiderò a loro ancora una volta, soprattutto poiché offrono un servizio di assitenza su WhatApp h24 con un operatore dedicato. Un ringraziamento particolare devo fare ad Hien, Lan, Haidy, Trung e Chuong per la loro professionalità, disponibilità e gentilezza, agli autisti e a tutto lo staff. Grazie di cuore per questa magica esperienza.

For our trip to Vietnam, before choosing this travel agency I contacted a dozen and read many reviews. I chose Horizon Travel for the value for money and the courtesy and kindness of all the operators with whom I had the pleasure of speaking. My choice was perfect and I never had any problems during my trip. We are a group of 5 and together with Hiên we chose a tailor-made tour that suited us and our needs. She has always been very good and professional. During our trip one of us had to have a medical and all the guides and drivers were absolutely accommodating and available to help us always, at any time. Our trip was magical and all the suggested hotels, internal flights and organized excursions were always top notch. We started from Hanoi, then did a 2 day Halong Bay cruise, then Hoi An, Saigon and finally Phu Quoc, south of Vietnam. We spent Christmas and New Years a total of 2 weeks in Vietnam. I hope soon to be able to leave again with Horizon Travel to visit other parts of Asia that I still don't know and I'm sure I will rely on them once again, especially since they offer a 24-hour assistance service on WhatApp with a dedicated operator. I must give special thanks to Hien, Lan, Haidy, Trung and Chuong for their professionalism, availability and kindness, to the drivers and to all the staff. Heartfelt thanks for this magical experience.