Vienna Sightseeing Tours Reviews 

478
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Booking for the trip was smooth and hassle free. The day trip to Budapest is excellent and Martin, our guide is very knowledgeable and shared with us much knowledge about the city, and he speaks multi... See more

Rated 5 out of 5 stars

We stayed in Vienna in June . We doubted between yellow and red tourist buses and than we met a nice young lady who’s name was Lyudmyla that worked in the yellow bus .She helped us a lot ,was very f... See more

Company replied

Rated 5 out of 5 stars

We pretty much got lost with all possibilities and activities. But then we met Lyudmyla! She was very informative, professional, knew all opening hours and knew even more then just info about vienna p... See more

Company replied

Rated 1 out of 5 stars

We traveled on a raining day, after boarding in 5 minutes, they kicked us out and we must wait long time for 2nd bus. We hope that you could include the address and description of each Hop-on and Hop-... See more

Company replied

Company details

  1. Travel Agency

Written by the company

Erleben Sie Wien auf komfortable, flexible und moderne Weise mit Vienna Sightseeing - Ihrem zuverlässigen Partner für unvergessliche Stadterlebnisse. Ganz gleich, ob Sie zum ersten Mal in Wien sind oder die Stadt neu entdecken möchten: Hier finden Sie die perfekte Kombination aus Information, Komfort und persönlichem Service. Ein besonderer Vorteil ist der 365 Tage persönliche Kundensupport, der Ihnen jederzeit zur Seite steht und für ein rundum sorgenfreies Erlebnis sorgt. Das Herzstück des Angebots sind die beliebten HOP ON HOP OFF Busse. Mit dem größten Routennetz in Wien - bis zu vier Linien - erreichen Sie bequem alle wichtigen Sehenswürdigkeiten der Stadt. Dabei reisen Sie nicht nur flexibel, sondern auch nachhaltig: Klimafreundliche E-Busse sorgen für eine umweltbewusste Stadterkundung. Während der Fahrt erhalten Sie spannende Einblicke über einen informativen Audioguide, der in 19 Sprachen verfügbar ist. Zusätzlich profitieren Sie von kostenlosem WLAN in allen Bussen - ideal, um Ihre Eindrücke direkt zu teilen oder Ihre Route spontan anzupassen. Besonders attraktiv: Sie können Ihr HOP ON HOP OFF Ticket ganz einfach mit einer Vielzahl weiterer Angebote kombinieren und so Ihr individuelles Wien-Erlebnis gestalten. Ein weiteres Highlight ist die Panoramabahn Schönbrunn - die wohl bequemste Art, das weitläufige Areal von Schloss Schönbrunn zu entdecken. Lehnen Sie sich entspannt zurück und genießen Sie die Fahrt, während Ihnen ein Audioguide in acht Sprachen interessante Hintergrundinformationen liefert. Auch die geführten Touren zu Zielen in Österreich, der Slowakei oder Ungarn von Vienna Sightseeing Tours überzeugen durch Qualität und Komfort: Moderne, klimatisierte Busse, multilinguale zertifizierte Tourguides sowie eine optimale Betreuung vor und während der gesamten Tour sorgen dafür, dass Sie Wien bestens organisiert und angenehm erleben können. Mit Vienna Sightseeing wird Ihre Reise durch Wien nicht nur einfacher, sondern auch deutlich eindrucksvoller. Experience Vienna in a comfortable, flexible, and modern way with Vienna Sightseeing—your reliable partner for unforgettable city experiences. Whether you’re visiting Vienna for the first time or want to rediscover the city, you’ll find the perfect combination of information, comfort, and personalized service here. A special advantage is our 365-day personalized customer support, which is always there to assist you and ensure a completely worry-free experience. At the heart of our offering are the popular HOP ON HOP OFF buses. With the largest route network in Vienna—up to four lines—you can easily reach all of the city’s major sights. Not only do you travel flexibly, but also sustainably: climate-friendly e-buses ensure an eco-conscious way to explore the city. During the ride, you’ll gain fascinating insights via an informative audio guide available in 19 languages. You’ll also enjoy free Wi-Fi on all buses—perfect for sharing your impressions right away or adjusting your route on the fly. A special perk: you can easily combine your HOP ON HOP OFF ticket with a variety of other offers to create your own personalized Vienna experience. Another highlight is the Schönbrunn Panoramic Train—arguably the most comfortable way to explore the sprawling grounds of Schönbrunn Palace. Sit back, relax, and enjoy the ride while an audio guide provides interesting background information in eight languages. The guided tours to destinations in Austria, Slovakia, or Hungary offered by Vienna Sightseeing Tours also impress with their quality and comfort: modern, air-conditioned buses, certified multilingual tour guides, and excellent support before and throughout the entire tour ensure that you can experience Vienna in a well-organized and enjoyable way. With Vienna Sightseeing, your trip through Vienna will not only be easier but also significantly more memorable.


Contact info

3.9

Great

TrustScore 4 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(478)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Everything was good except for the lack…

Everything was good except for the lack of AC on the bus
It was way hotter in the bus vs outside
Some of the drivers could be bit more careful and courteous when travelling with kids

10 July 2024
Vienna Sightseeing Tours logo

Reply from Vienna Sightseeing Tours

Dear Suresh,
thank you very much for your feedback!
We are sorry to hear that our HOP ON HOP OFF buses did not meet your complete expectations.
Unfortunately, the installation of air conditioning in the buses is not possible for various reasons.
We hope you still had a great time in Vienna!
Best regards,
Your Vienna sightseeingTeam

Rated 3 out of 5 stars

Inadequate commentary

It was hard to hear the commentary, due to the quality of the Earbuds and also the background music was too loud.

The commentary often was about buildings we could not see at that point, which was confusing.

We expected more information to be presented.

What would help is an app showing where we were and what the buildings were at that point. The 3d map on the pdf had way too little information.

3 July 2024
Vienna Sightseeing Tours logo

Reply from Vienna Sightseeing Tours

Dear Gary,
thank you very much for your feedback! We are very sorry to hear that the earbuds in our HOP ON HOP OFF-busses did not meet your full expectations.
On our website you can track our busses live https://www.viennasightseeing.at/live-tracking/hop-on-hop-off-bus-tracking.
Nevertheless, we hope you had a pleasant time in Vienna!
Kind regards,
Your Vienna Sightseeing Team

Rated 3 out of 5 stars

Wachau and milk abbey

Wachau and milk abbey: Overall the organization was pretty good. We had a lovely guide, however I couldn’t help and think that more history and explanation would have been nice. I felt that part of the explanation was short because she was saying the same thing in 3 languages. And if you have to say something that often you of course don’t have the time to give a thorough explanation. Overall a decent experience, but i’ve had better tours.

29 June 2024
Unprompted review
Vienna Sightseeing Tours logo

Reply from Vienna Sightseeing Tours

Dear guest,
thank you very much for your message. We are sorry to hear that the Wachau tour didn´t meet your ful expectation!
We will discuss this internally.We hope you still had a great stay in Vienna!
Your Vienna Sightseeing Team!

Rated 5 out of 5 stars

Schönbrunn Palace & Garden guided tour…

Schönbrunn Palace & Garden guided tour in English on June 14 2024 at 14:30.

There was trouble with the lockers where you leave your backpack. Maybe the info how to use them isn’t good enough. Once we got started, he as a guide was incredibly funny, nice & had a comfortable listening voice. He was a local so he could tell things that others maybe couldn't & spoke clear English. He was tall, which was an advantage because then it was not difficult to find him among all the people.

The gudie thoroughly went through the garden before we entered the castle. He is probably interested in history himself because he knew allot that an ordinary guide usually does not know. It helps that the guide has an interest in what they show.

Bring extra cash. The souvenir shop at the end of the tour is fantastic and here you can find many gifts.

14 June 2024
Unprompted review
Rated 2 out of 5 stars

TERRIBLE SERVICE BY ONE OF YOUR EMPLOYEES

On May 30 I purchased a ticket for two days from Vienna Sight Seeing (Hop On Hop Off). On June 1st at 10 am I walked from my hotel Hilton located one block from stop 13. I wanted to take the Red Line so I asked the employee when was the next bus arriving -- instantly I notice that the person was very rude and discourteous - I asked how long was the next Red Line bus arriving - his short answer - 15 minutes. I waited almost 35 minutes and I asked him again if he could be more specific - short answer - "soon". Then I asked -- you have the information in your phone pls let me know how long I have to wait - and his attitude and answers were getting worse. The person is around 30 years old and he looks like a refugee.
Your company should provide training to the employees so they can understand the importance of good service. I really hope this person is fired - he does not deserve to work for your company - bad image and reputation.

1 June 2024
Unprompted review
Vienna Sightseeing Tours logo

Reply from Vienna Sightseeing Tours

Dear Carlos,
thank you very much for your message. We are sorry to hear you had a negative experience!
We will discuss this internally and find a solution so that this does not happen again!
Regarding the busses, we have a great new tool that allows you to track our buses in real time. Give it a try next time.
We hope you still had a great stay in Vienna!
Your Vienna Sightseeing Team!

Rated 2 out of 5 stars

Possibly among the worst audio tours ever experienced

Guided bus tour with the worst audio content I’ve yet experienced (although, to be fair, it’s not a deep well of experience with which to compare). Terrible script, largely uninteresting and delivered without panache. Described by my travelling companions as “she sounded bored”, it wasn’t surprising given the turgid content. The audio was mostly music… Mozart (pretty good), Mahler (too heavy at times) and several Strauss brothers (maybe). I guess fitting for Vienna, but not informative and not what a bored 13 year-old wanted to hear.
The timing of the commentaries was difficult (often impossible) to connect to the sights.
Above all, dull and so much that could have been interesting was ignored.

1 June 2024
Unprompted review
Vienna Sightseeing Tours logo

Reply from Vienna Sightseeing Tours

Dear Mr. Pratt,
thank you very much for your feedback! We are very sorry to hear that our HOP ON HOP OFF buses did not meet your expectations.
We will discuss your comment regarding the audio track on the buses internally.
Nevertheless, we hope you had a great time in Vienna!
Yours sincerely,
Your Vienna Sigthseeing Team

Rated 5 out of 5 stars

All is Perfect

All is Perfect, Tour Guide the best

18 May 2024
Unprompted review
Vienna Sightseeing Tours logo

Reply from Vienna Sightseeing Tours

Vielen Dank für Ihr schönes Feedback – das freut uns sehr!
Mit freundlichen Grüßen,
Ihr Vienna Sightseeing Team

Rated 5 out of 5 stars

We had a fantastic tour of Vienna City…

We had a fantastic tour of Vienna City combined with visit to Schönbrunn palace. The guide on the bus was very informative and managed 2 languages very well. The guide at the palace, Steve, covered the tour with humour and at a comfortable pace. We thoroughly enjoyed the tour and highly recommend it to future visitors to Vienna.
Greg and Libby

12 May 2024
Unprompted review
Rated 4 out of 5 stars

A delightful day trip to Wachau Valley - Melk from Vienna

A delightful day trip from Vienna (on April 22nd, 2024). The tour was well organised, and the guide spoke in two languages—English and Spanish—simultaneously throughout the tour. The boat trip took just over an hour from Dürnstein to Melk. There are options to have lunch on the boat or in the town of Melk. The guided tour of Melk Abbey was okay, although I felt it was too brief. Overall, my tour experience was positive, and I would recommend it to anyone looking to spend a day outside Vienna.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Thanks for Vienna sightseeing for tour…

Thanks for Vienna sightseeing for tour to the Hallstatt. It was organised very nice, especially thank to our guide Stefan for his jokes, humour and interesting storytelling. There is only one suggestion to make trip to Hallstatt longer in order to have rest and have enough time for enjoying the nature.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Love the trip

It's very detailed and our Guide Steven helped us everywhere and was very kind. He make the trip light and adventures for us.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

The day trip from Vienna to Halstatt on…

The day trip from Vienna to Halstatt on 04/22/24 was absolutely amazing, but not as amazing as our guide Stephan. He was extremely impressive and knowledgeable. His suggestions for additional sights was spot on. He was probably one of the best guides we have encountered. Thank you Viator and Stephen. G/D

22 April 2024
Unprompted review
Rated 3 out of 5 stars

Doable trip, but EXTREMELY long day

Seats on the bus extremely tight. The stop at the Lake where Sound of Music was filmed should have been 40 minutes and the 1st stop (which was useless) should have been 20 minutes. The last part of the journey after the stop was too long. Guide was very knowledgeable, but I recommend that once we reach the Mozart museum you can let people go because a lot of people only wanted to go to see everything Mozart. The rest of tour onwards was a lot of pointless walking.

Overall the trip is doable from Vienna, but in reality the entire Salzburg region deserves a couple days in order to see everything clealy and not be rushed. The day trip is just extremely long and at times felt rushed.

28 March 2024
Unprompted review
Vienna Sightseeing Tours logo

Reply from Vienna Sightseeing Tours

Dear guest, thank you for your review. Of course making a Salzbrug vacation for a longer period is always an option. Anyways,we would like to remind you that this was a day trip from Vienna and a tour itinerary is available on the website. We hope you still had a nice time! Best regards, Vienna Sightseeing Team

Rated 5 out of 5 stars

Excellent guide and excellent tour

Excellent guide and excellent tour! Steve was very funny and gave us interesting insights on the history of Vienna and Hallstat. Everything was always on time. The boat tour was beautiful and the free time is more than enough to walk around, take pictures and chill at a cafe. The service areas we stopped at for the breaks were perfect too, really good food.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

We did the one day tour to Mauthausen…

We did the one day tour to Mauthausen memorial . Stephen our tour guide was great! Very genuine and well informed person. We had enough time for breaks inbetween and the ride there and back was very comfortable . We were greeted at the allocated spot and left on time and the tour of the memorial is a real eye opener. Our local guide Irene was great and spent a lot of time to explain the history and the background to this concentration camp.
Overall a great experience

24 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look