Ordered two items the first item was evidently packed damaged as no way was it damaged in transit. Side panel of sideboard has large score mark in wood. The doors are also slightly damaged. Had to bu... See more
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I should have checked out review i didn't what an idiot I am. Any company that uses Everi for delivery stay far away number one. Its already 5vdays late im not expecting anything buy a very very late... See more
We bought two slatted bed base (2x90x200 - 42 slats - 7 zones) from Vidal XL in 2024 for a spare room . We did not use the product immediately so we only recently (having just moved the bed to a... See more
Stunned at the dire reviews I've seen just before posting this. My experience was pretty good, products ordered were as expected and delivered earlier than stated. I've not had reason to contact the... See more
Company details
Information provided by various external sources
Home garden and DIY tools webshop vidaXL ► Free shipping ► Available from stock ► Order cheap furniture online, garden tools, kids outdoor toys
Contact info
1.5
Bad
44 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Refusing to confirm cancellation of high priced mistake during lockdown. Avoid for mental health
I was looking for furniture to sit on roof in sun during lockdown on ebay and stumbled over a bar and 6 raffa stools by VidaXL. I put in cautious bid and won item as no other bidders. Realised it was impulsive and mistake. Immediately emailed, messaged and Tweeted to cancel. Their response has caused me so much stress, going on for a month now. Emails with list of 8 different codes or purchase numbers for refund. Messages saying will help and only giving irrelevant information on retracting a bid. I have used eBay for 2 decades and have 100% buyer rating and this is first mistakle and they are treating me so badly, and pretending to help. How can I cancel this? I have an exposed roof that this will not work on. I don't have £289 spare for a mistake during lockdown. They could end it in a snap! But keep it dragging on. I will delete my ebay account if this doesn't end by Monday. i have spent thousands on ebay. This is the most appalling service ever. just cancel.
2 May 2020
Unprompted review
Poor Customer Service
Having read some of the reviews, I'm not surprised at the general feeling out there.
I'm a first time buyer with this business. My first impression is that they are lack integrity around customer service.
I tried emailing them at the email address they give and it failed and has to resort to contacting Amazon.
This product has continually been delayed with no credible explanation. I accept we are in difficult times but it occurs to me that companies are exploiting the situation with Covid and using it as an excuse not to actually speak to people.
I have autism and speaking to someone is essential to me. This at arms length approach is neither conducive or credible.
I equally blame Amazon who by now must be aware of the poor customer service form them!
I will never buy form them again unless they radically change how they operate and stop ignoring their responsibilities.
VidaXL seem to forget that they entered in to a contract when selling their goods. That includes customer service. then when they fail, they have breached the contract on that point, let alone the failure to deliver on the specified date.
21 April 2020
Unprompted review
Terrible - do not buy from this company
Absolutely terrible. Broken goods (sunloungers), courier kept either turning up at the wrong address or not turning up at all to collect the multiple goods that Vidaxl kept sending me that were either damaged or just hadn't been ordered. No phone number on the website, Chat doesn't work, and despite numerous requests from me for them to phone me, they haven't.
I was very patient with them to start with as mistakes do happen, but almost two months down the line they continue to make a complete mess of everything.
Do not buy things from this organisation.
GR
12 August 2019
Unprompted review
My order placed 7 working days ago at…
My order placed 7 working days ago at 27 june and still no update for shipment ans no news .
There is no phone to contact and customer support says always tha same story.
AVOID IF ITS POSSIBLE
5 July 2019
Unprompted review
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