The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company offers delivery in 3-5 days which is the reason I chose them but does not deliver in this timeframe. The Item was coming from the Netherlands. I was given misleading delivery dates and th... See more
Company replied
SHELVES WERE NOT MARKED,SPEND A LOT OF TIME TO FIGURE OUT WHERE IS WHICH ONE GOING,ON SECOND SHELVING UNIT I DISNT GET SCREWS FOR DRAWER..OVERALL BAD QUALITY..
Company replied
Very happy with my order, if you like making flat pack furniture these gates are no problem.. My parcel was delivered to someone else which is a bit annoying, but it turned up at my house later in t... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.1
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late and no instructions but customer service responded well
Late delivery but their team responded well to my frustration. Product came with loads of parts but no instructions.
8 January 2026
Unprompted review
Reply from vidaXL
Dear Harold,
Thank you for your feedback. As it can be seen on the website: 'We are doing everything we can to get your product delivered on time. In rare circumstances, delivery times can be longer.'
These rare circumstances refer to extreme weather conditions. As Ireland is currently experiencing a storm, along with severe weather affecting much of Europe, and as your parcel is being dispatched from our Netherlands warehouse, delays may occur.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.ie. We are here to help and will prioritize your request as soon as we hear from you.
However, I am glad to see that the delivery was successfully completed in the meantime.
Kind regards,
Catalin/ vidaXL
Attentive customer service
I ordered a parasol and 2 teak banana benches on 8/12. The site advertised delivery within 1-3 days. The parasol arrived on 15/12. One of the banana benches arrived today (7/1/26) and who knows where the other teak bench is - GLS tracking implies it is still in France. The banana bench that did arrive was of poor quality plus bits of it had broken off and holes were not drilled accurately. Such a poor product in such poor condition delivered after a month for something costing €340. I’ll let you decide. I’ve been waiting since 22/12 for customer service to get back to me with a solution - and I’m still waiting for one of the benches - who knows what condition that will arrive in if it ever arrives.
Update- issue with delivery delay has been escalated. No resolution yet. Partial refund offered for broken bench - satisfied with that outcome.
Further update - apparently (after one month, and may follow up emails, they inform me the other bench was lost!) send on replacement without consulting me. I requested a refund, which they eventually provided (after sitting on my money for a month and a half). Replacement arrived. VidaXL were very generous and allowed me to keep the replacement for free.
The delays show that the company probably needs to use a better courier company, but the customer service in dealing with the issues was excellent.
8 December 2025
Unprompted review
Reply from vidaXL
Hi S H,
I am very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this situation has caused. I fully understand your concerns, particularly given the delays, the condition of the items received, and the time you have already spent waiting for a resolution.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie - we're always happy to help!
Kind regards,
Catalin/ vidaXL
Overall Good,need attention to build
Overall, we managed to assemble the table ourselves, but the manual could be clearer and more detailed. We made a few "mistakes," but that was because it wasn't explicitly stated in the manual. Also, some pieces arrived slightly damaged. Nothing major, but part of the front of the mirror is damaged, so it's quite noticeable. But overall, I loved my table.
2 January 2026
Unprompted review
Reply from vidaXL
Dear Leticia,
Thank you for taking the time to share your feedback. We are glad to hear that you are enjoying your table overall.
We sincerely apologize for the issues you encountered with the assembly instructions and the damaged parts. Your comments regarding the clarity of the manual and the condition of the items are very valuable and will help us improve our products and guidance for future customers.
I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
Happy
Fast and easy from ordering to delivery. Any questions or problems answered and sorted straight away in a friendly way not once were they rude just sorted it straight away making sure and explain everything to you I have ordered beds and mattresses from here and no problem
29 December 2025
Unprompted review
Reply from vidaXL
Dear Thomas,
Thank you so much for your kind words! We’re delighted to hear that your experience with ordering and delivery was smooth, and that our team was able to assist you promptly and clearly. It’s wonderful to know you’ve been happy with your beds and mattresses as well.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Catalin/ vidaXL
I would recommend for furniture
I had a very good experience with this company. I bought a lovely pine table (flat-pack) for a very good price. It was delivered quickly and securely.
16 December 2025
Unprompted review
Reply from vidaXL
Dear Es,
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are happy with your pine table and that the delivery met your expectations. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Warm regards,
Catalin/ vidaXL
Happy with the service
Easy order process, quick delivery, good quality product.
19 December 2025
Unprompted review
Reply from vidaXL
Dear Gita,
Thank you for your feedback! We’re delighted to hear that you were happy with the service, found the ordering process easy, and are satisfied with the quality of your product.
Best wishes,
Catalin/ vidaXL
Unfair return policy
Purchased as a Christmas present and needed to return as it was cheap-looking and flimsy, but was told I couldn't as VidaXL has a 14 day return policy. This was not advertised and is particularly unfair around Christmas when people are buying items as gifts. Very unhappy with this experience, particularly given the price of the bird bath.
28 December 2025
Unprompted review
Reply from vidaXL
Hi,
I am very sorry to hear about your disappointment with your recent purchase. I completely understand how frustrating it can be to be unable to return a gift, particularly around the Christmas period.
Please note that the 14-day cooling-off period is not imposed solely by vidaXL, but is standard practice across the majority of businesses and is in line with Irish regulations.
Thank you for your reply. However, it appears that your order was not placed through us.
We kindly ask you to check your invoice, where you will find the contact details of the correct seller who will be able to assist you further.
Kind regards,
Catalin/ vidaXL
vidaXL Photo Studio Kit with 5 Coloured Backdrops and Adjustable Frame
The fabric that was shipped with this item is very poor quality, it is folded and creased so badly that it is completely unusable as a photography backdrop, the stands are poor quality and cheaply made.
Over all I would not recommend this item at all!!
Very disappointed.
28 November 2025
Unprompted review
Reply from vidaXL
Hi Dylan,
I am very sorry to hear that the photo studio kit did not meet your expectations. I completely understand how frustrating it must be to receive an item that is not usable and of unsatisfactory quality.
I am pleased to have been able to provide assistance and contribute in a helpful manner. If you require assistance in the future, please email us at feedback@vidaXL.ie - we're always happy to help!
Kind regards,
Catalin/ vidaXL
Exactly as advertised
Item as described - led christmas tree. More assembly required than I expected, but easy assembly & required tools were provided. Simple packaging & prompt delivery.
17 December 2025
Unprompted review
Reply from vidaXL
Hi,
Thank you for taking the time to share your feedback. I’m glad to hear that your LED Christmas tree arrived promptly, the assembly was straightforward, and all necessary tools were included. I’m also pleased that the product met your expectations.
Best wishes,
Catalin/ vidaXL
Ordered a kitchen dresser unit in solid…
Ordered a kitchen dresser unit in solid raw pine ,hinges very poor quality on base and top unit ,dowel pegs could of been supplied with a small pack of wood glue ,2 drawers base unit only had one underneath support .wouldn't recommend buying due to poor quality .
Expected delivery 12th December but arrived on the 18th Decrmber
9 December 2025
Unprompted review
Reply from vidaXL
Hi Gerry,
I am very sorry to hear about the issues you have experienced with your kitchen dresser unit and for the delay in delivery. I completely understand your frustration and appreciate you taking the time to provide detailed feedback.
Please be advised that I have reached out to you privately to provide further assistance and to ensure that your concerns are addressed promptly and efficiently.
Kind regards,
Catalin/ vidaXL
Ease of access to website
Ease of access to website
Choice of products
Prompt delivery
15 December 2025
Unprompted review
Reply from vidaXL
Dear Olive,
Thank you for your feedback. We appreciate you highlighting the ease of access to our website, the variety of products available, and our prompt delivery. Your comments are greatly valued.
Best wishes,
Catalin/ vidaXL
Came damaged but sorted fast
Came a bit damaged but it was quickly sorted with one of the customer support team. Catalin emailed me with the solution for my issue and it was managed very successfully. I can recommend it
16 December 2025
Unprompted review
Reply from vidaXL
Hi,
I am very sorry to hear that your item arrived damaged and that it did not meet your expectations. I completely understand how disappointing this must be, and I would like to assist you in resolving this matter as quickly as possible.
I am pleased to have been able to assist you in this matter. If you require further assistance in the future, please email us at feedback@vidaXL.ie - we're always happy to help!
Best wishes,
Catalin/ vidaXL
No proper instructions
There was not proper instructions. Nothing was marked and we had to guess what went where. It should have only taken appx. 1 hr but it was 3 hours altogether
15 December 2025
Unprompted review
Reply from vidaXL
Dear Gerry,
I am very sorry to hear about the difficulties you experienced with assembling your item. I fully understand that having unclear instructions and unmarked parts can be extremely frustrating, especially when it extended the expected assembly time from approximately one hour to three hours. Please accept my sincere apologies for this inconvenience.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.ie.
We are here to help and will prioritize your request as soon as we hear from you.
Warm regards,
Catalin/ vidaXL
Delivery arrived later then expected…
Delivery arrived later then expected and this had an impact on the assembly date schedule with the carpinter.
Not the best quality of door, really fragile.
9 December 2025
Unprompted review
Reply from vidaXL
Dear Carlos,
Thank you for your review and for bringing this matter to our attention.
I am sorry to hear about the delayed delivery and the impact this had on your assembly schedule, as well as your concerns regarding the quality of the door. I would like to look into this matter further and work together with you toward a suitable solution.
I am grateful that we have been able to work together constructively toward a mutually acceptable solution. We appreciate your cooperation throughout this process and value the opportunity to resolve the matter to your satisfaction.
If you require further assistance in the future, please email us at feedback@vidaXL.ie.
Best wishes,
Catalin/ vidaXL
Everything was perfect
Everything was perfect! I only had a problem but They were able to solve the issue quickly by giving me several options. The service, customer care, and the quality of the products are excellent. I would definitely buy again and highly recommend them.
10 December 2025
Unprompted review
Reply from vidaXL
Dear Lucas,
Thank you very much for your kind words. I am grateful that we were able to work together toward a suitable solution, and I truly appreciate your cooperation and promptness throughout the process.
We are delighted to hear that you are satisfied with our service, customer care, and the quality of our products. Your feedback means a great deal to us, and we look forward to the opportunity to serve you again in the future.
You can always contact us on feedback@vidaXL.ie.
Best wishes,
Catalin/ vidaXL
good quality good price could put…
good quality good price could put labels on the pieces that have to be put together can be a bit confusing happy with my purchase
6 December 2025
Unprompted review
Reply from vidaXL
Dear David,
Thank you for your kind feedback! We’re glad to hear that you’re happy with the quality and price of your purchase. We appreciate your suggestion about labeling the pieces—usually, all pieces are labeled, but it seems there was an error this time, for which we sincerely apologise. We will take your comments into consideration to help improve our process.
Warm regards,
Catalin/ vidaXL
Very poor package tracking service
Delivery information is very inaccurate. Tracking link will not work. I am informed that the item was delivered 2 days ago, then an email informs me that it will be delayed until yesterday, still no sign.
While the delivery information was disappointing, the customer service follow up was satisfactory.
12 December 2025
Unprompted review
Reply from vidaXL
Dear Enda,
Please accept my sincere apologies for the confusion and frustration caused by the delivery tracking issues. I completely understand how upsetting it must be to receive conflicting information regarding your parcel.
Thank you once again for your cooperation. I am pleased to have been able to intervene and make the necessary adjustments.
If you require further assistance in the future, please email us at feedback@vidaXL.ie - we're always happy to help!
Warm regards,
Catalin/ vidaXL
Good price
Good price, I was surprised at the quality, the components they were really good and robust, the light black covering over parts not for view came torn, it was toolightfor the job, the covering of the chair itself was OK but seemed a little light and time will tell if it lasts long. Make the coveringws of better quality and they will sell many.
9 December 2025
Unprompted review
Reply from vidaXL
Dear Nicky,
Thank you very much for your feedback. We are glad to hear that you were pleasantly surprised by the quality and robustness of the components. We also appreciate your constructive comments regarding the light covering and will certainly pass this along to our product team for improvement.
Your input helps us enhance our products, and we truly value the time you took to share your experience.
Thank you again, and we hope you enjoy your purchase!
Warm regards,
Catalin/ vidaXL
The tent cover is smaller
Hi there...as I had no time to set up my tent the cover I got is smaller than should be so im very unsatisfied
10 December 2025
Unprompted review
Reply from vidaXL
Hi Dumitru,
I am very sorry to hear about the issue with your tent cover and completely understand your frustration.
I have made several attempts to reach you but have not been successful in getting through. If you still require assistance or have any questions, please do not hesitate to email us at feedback@vidaXL.ie. We are here to help and will prioritize your request as soon as we hear from you.
Kind regards,
Catalin/ vidaXL
Poor quality product
Poor quality product. Holes do not match up. Drawers do not fit properly despite many times attempting to readjust. One drawer closed and won't open.
Have been in contact via email!!!
Hi Caitlyn
Vidaxl has agreed the product is theirs. I am in correspondence with them via email to attempt to resolve the issue
11 November 2025
Unprompted review
Reply from vidaXL
Dear Niamh,
Thank you for your feedback. We apologize for any inconvenience you may have encountered with your item.
I am glad to hear that my colleagues are working together with you to resolve the matter. If you need further assistance, please send an email to feedback@vidaXL.ie.
Kind regards,
Catalin/ vidaXL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.