EXIT Toys Reviews 29

Fantastic products. I’ve had a pool dome for a few years but this year I decided to get a new dome plus pool and ladder all from Exit Toys. Couple of issues with some of the pool parts but they replaced them with no problems. I love that you can order/replace individual parts without having to replace the whole product.

Very disappointing refund experience with EXIT Toys.

I returned the items using the company’s own return labels and followed their instructions. Despite this, I have been waiting a long time for my refund and received multiple contradictory explanations from customer service.

First I was told the refund had already been processed. After checking with my bank, no refund had been received. My bank also confirmed that a refund could still be received even though the original Visa card had expired.

Later I was told another refund was delayed because a returned item was allegedly missing, even though all items were sent back in the parcels using their labels. I also have documentation of the return shipments.

The most frustrating part has been the poor communication: different staff giving different answers, no clear ownership of the case, and repeated delays.

Products may be fine, but if something goes wrong and you need support or a refund, be prepared for a stressful process.

We bought an in ground trampoline last November and its been used daily by our boys 10 and 14. It's also had up to 6 children on at one time and its definitely stood the test !! Absolutely worth every penny . Assembly took about 4 hours with 2 men .We got a gardener to dig the hole with a digger, so alot of work went in but we are delighted and would recommend it to anyone !

After struggling to use the return section of the website they have been nothing but helpful and SO GENEROUS couldn’t recommend enough delivery was super fast too 10/10 thank you

Our pool lasted 1 season and now it’s no longer working and customer support will not respond.

We bought our exit toys pool last year and it was great. We put it away properly, cleaned it, made sure it was dry and stored it carefully.

This season we took it out, there is a leak at the stopper at the bottom of the pool and the filter no longer works (it works fine when in rinse mode but as soon as we switch to filter everything stops).

We reached out to support a week ago and no response whatsoever. So we have a full pool just sat there slowly leaking and no filter to keep it clean.

Over 20.000dkk spent for a pool we got to use 1 season.

We want a fix from support (new stopper/ filter), a new pool sent to us or a full refund. But still no response.

Appalling customer service, bought exit dome for swimming pool 2 years ago, the plastic cover completely fell apart at the end of second season. £550 for something that lasts less then 2 years!!! Reluctantly orderes £200+ of spare parts for said dome which doesnt fit the existing structure. Customer service completely useless sending bizarre requests to change the way of it was fitted, which actually made it worse. 1 week back and forward, takes them 24-48 hours to reply via email with useless comments.

In the meantime I have uncovered swimming pool with metal poles sticking out and no resolution.

Avoid the product and this company. Will be escalating with paypal as product not fit for purpose!!

I never leave reviews but had to this time. Exit toys claims to have the sturdiest trampoline frames in the world. They do not. After less than 60 days of use one of the legs has buckled making the trampoline unsafe for my children. They're solution is to send me out a replacement leg, disassemble the trampoline and put on the replacement leg. Not a good solution in my opinion. Our last trampoline lasted 5 years without any damage until a storm took it away. And that one was a lot cheaper than this exit toys one. Stay away!!

DO NOT BUY FROM THIS SUPPLIER
I purchased a trampoline for my children from this supplier a few years ago.
First of all, although the product is of medium quality (not terrible), it presents many problems. For example the fiberglass ring keeps breaking, the mat disintegrates, etc, etc.
Secondly, even more serious is that now they have decided not to ship to my country (Italy) anymore and therefore I will be forced to throw away the entire trampoline soon when I will need, for example, a new fiberglass ring when the one I'm using will break (this happens every year). I find it shocking that they left me abandoned without any solution (several times they tried to divert me to retailers but the retailers don't have the spare parts I need).
Furthermore, their customer service is extremely presumptuous and unhelpful.

STAY AWAY!!!

I'm extremely disappointed with my experience so far. Ordered a 8.3ft trampoline which was to be delivered in 6 boxes. Upon arrival of all 6 boxes (in 2 separate deliveries) we discovered that key components of the delivery were missing (the jump mat, springs, poles for safety net). Also received an incorrect box relating to a base for a 10ft inground trampoline which was not part of our order and have requested that this be collected. I logged a complaint and in fairness they responded, a new order put in to resolve the missing parts. However, I'm still waiting on some remaining items to be delivered. Other parts that were delivered were again incorrect so have had to log another complaint and the return item which they incorrectly shipped is still awaiting collection. Losing all confidence and trust after waiting 4 weeks since order first placed. Very frustrating and disappointing expericence to date.

Horrible customer Service!!
Will be returning product!!!

Brilliant duch service and spot on delivery service and very quick delivery

Avoid this company bought a pool for 700€ didn’t open in for a while when waiting do up garden when opened the box 28 extension legs were missing when contacted said noting they could do only sell them to me for €10 each

From the day we received our very large box / trampoline the customer support has been on point! Three years later and after a little neglect from covering the trampoline during raining season, I inquired on parts to replace . Not only did I get a reply within 24 hours but a link confirming our original purchase and its required parts.

Amazing customer services... I couldn't find the replacement part I needed on their site but just going through chat they sorted it.

I have recently purchased an outdoor football goal! It is a great quality- I had a small issue with a part and they replaced it without any extra charge immediately! Perfect service, perfect quality. Really appreciated.

I ordered a trampoline from EXIT toys for my daughters birthday in September, it arrived the day before her birthday however only 1 of the 3 boxes arrived and we were therefore unable to put her trampoline up ready for her which was her main present. The company emailed and had no idea where or why the other two boxes hadn't been sent, didn't know what the reference number was for the first box to track the other two and kept asking me for this. It's taken until November for them to finally dispatch the other two boxes which makes me think they weren't sent in the first place.

I asked for a partial refund considering how bad the service had been and they offered me a free basketball hoop, which they then forgot to send with the other two boxes and I had to email to ask them if it was going to be sent with the other two boxes to which I had a response 'sorry forgot to add this one, good of you to remind me', which clearly shows that if I hadn't of messaged they wouldn't of sent it.

All in all I'm extremely disappointed considering my daughter has been waiting 2 months for this and wouldn't order from them again.

Ordered the Getset monkey bar set. We had a question before pushing the button and got great customer service. It arrived in Ireland within a week, very straightforward instructions and the set is sturdy and looks like it is designed to last. Very happy with entire experience.

We were very excited when our swimming pool anddime arrived, but having spent 3hr trying to assemble the dome I found a critical part missing and 2 unusable bolts. I asked for replacement parts but just got endless unhelpful responses asking for photos and more info. I inputted the same info both through Amazon and via exits portal over 10 times. Finally after 2 weeks of trying we bought a replacement cover from elsewhere. We requested a partial refund. After a lot of effort we received a refund for £120 less than the value of the dome and only after asking Amazon to intervene. I am still £120 out of pocket. I have received no apology from EXIT and no offer to compensate me for the over 5hr of time I wasted on this matter. EXIT also refused to collect the dome, so I have had to spend yet more time disposing of it. Throughout the process exits staff were rude and unhelpful. Amazon at best indifferent. DO NOT BUY FROM THIS COMPANY! There is a clear issue with the culture of their customer service team. They failed to address to legitimate issue, despite numerous opportunities for them to resolve it! Amazon's interventions were lacklustre at
best.

Ordered two replacement football nets.
The goals have been in the back garden for about 7 year now and these are the first replacements needed.
Exit unfortunately sent one net the correct size and one too small. A quick email and the correct size net was dispatched and arrived 48hrs later.
No return required.
Great service and whilst not the cheapest the products really do work and last.

Quick help when I contacted them. A little longer delevery but clear information of that when I put my order.
Its Summertime and everyone want to order trampoline or pool :)