The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company offers delivery in 3-5 days which is the reason I chose them but does not deliver in this timeframe. The Item was coming from the Netherlands. I was given misleading delivery dates and th... See more
Company replied
SHELVES WERE NOT MARKED,SPEND A LOT OF TIME TO FIGURE OUT WHERE IS WHICH ONE GOING,ON SECOND SHELVING UNIT I DISNT GET SCREWS FOR DRAWER..OVERALL BAD QUALITY..
Company replied
Very happy with my order, if you like making flat pack furniture these gates are no problem.. My parcel was delivered to someone else which is a bit annoying, but it turned up at my house later in t... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied customer
Found what I was looking for. It was easy to order online. And was delivered in good time. Another happy customer.
22 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your feedback. We are happy to hear that you found what you were looking for and that the ordering process and delivery went smoothly. It’s great to know you are another satisfied customer.
Kind regards,
JC
vidaXL
Ordered a planter from the site
Ordered a planter from the site, it arrived quickly, very sturdy when put together. Exactly as described. Have already ordered more items
4 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are pleased to hear that your planter arrived quickly, matched the description, and met your expectations in quality and sturdiness. We truly appreciate your continued trust in vidaXL.
Kind regards,
JC
vidaXL
Quite big selection of available…
Quite big selection of available furniture of surprisingly proper quality and competitive prices. Instant shipping and fast delivery.
25 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are happy to hear that you are pleased with our selection, quality, competitive prices, and fast delivery. Your satisfaction means a lot to us.
Kind regards,
JC
vidaXL
Very poor customer service
Ordered the wrong size stair mats, tried to return them but completely ignored by customer service, three emails and used the bot and no response, very poor customer service.
26 May 2026
Unprompted review
Reply from vidaXL
Hello Siobhan,
Thank you for taking the time to share your feedback.
We are sorry that your initial experience was impacted by delays in receiving assistance regarding your return request. We understand how frustrating it can be when you are seeking support and do not receive a timely response.
Following your review, we were able to correspond with you directly and review your case further. We appreciate the time you took to work with us throughout the process and thank you for your patience while we addressed your concerns.
We are pleased that we have now been able to bring your case to a conclusion. Your feedback is important to us and helps us identify areas where we can continue to improve both our service and customer experience.
Kind regards,
Tanya
vidaXL Webcare Team
Very poor support from their agents.
Very poor support from their agents.
I had a few simple questions about the product, none of them could respond and kept shutting down the chat. I asked for the product manual to assess compatibility and would only receive if I bought the product.
25 May 2026
Unprompted review
Reply from vidaXL
Hello Caio,
Thank you for sharing.
We’re sorry to hear about your experience with our support. We were unable to locate your previous conversations, so we would kindly ask you to share additional details so we can look into this further.
Regarding the manual, this can indeed only be provided once an order has been confirmed.
Andreea
vidaXL
Don’t buy from them!!
Don’t buy from them! I ordered 2 sets of flower planters and it was a disaster from start to finish. They gave an estimated time of delivery between 3-5 business days. Despite contacting them several times , I didn’t receive delivery until 8 business days had passed. When I did get delivery I only received 1 of the 2 items I ordered. Contacted them with photos from the courier and asked that they refund me for the item I didn’t get. They wouldn’t give a refund and I had to chargeback with my bank to get my money back. Absolutely worst service I have had from any item bought online.
Quality of product I did receive was poor. Instructions were lacking and some holes for screws were not drilled properly for assembly.
6 May 2026
Unprompted review
Reply from vidaXL
Hello Mandy,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about the issues you experienced with your order, including the delivery delay and the missing item from your shipment. We completely understand how frustrating this must have been, especially after waiting longer than expected and receiving only part of your order.
We also regret that the resolution process did not meet your expectations and that you felt it was necessary to seek assistance through your bank. This is never the experience we want for our customers.
Your comments regarding delivery performance and product quality have been noted and will be shared with the relevant teams for further review and improvement.
Thank you again for bringing this to our attention and for your time in sharing your experience.
kind regards,
Tanya
vidaXL
The product itself was fine but putting…
The product itself was fine but putting together was very difficult. I had to get someone to do it for me in the end - it took them 4 hours and it still isn’t right and cost euro 150. I wouldn’t recommend this product unless your a carpenter.
14 May 2026
Unprompted review
Reply from vidaXL
Hello Denise,
Thank you for sharing your feedback.
We are sorry to hear that the assembly process was more difficult and time-consuming than expected. We understand how frustrating it must have been to require additional assistance and incur extra costs to complete the installation.
Following your review, we contacted you directly to better understand your experience and see how we could assist. As we have not received a response, we will now consider the matter closed. However, should you wish to discuss this further, we remain available and would be happy to hear from you.
Kind regards,
Tanya
vidaXL
Easy fast delivery
Easy fast delivery, the item is a reasonable quality, assembly is a bit time consuming but easy enough.
8 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear you found the delivery fast and the item of reasonable quality, though we understand that the assembly can be time consuming even if straightforward. We appreciate you sharing your experience with us. If you need further assistance, please feel free to contact us at feedback@vidaxl.ie.
Kind regards,
JC
vidaXL
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are delighted to hear that you are happy with the fast delivery and that the children’s bed meets your expectations. Your satisfaction means a lot to us.
Kind regards,
JC
vidaXL
I bought a gazebo and it collapsed over…
I bought a gazebo and it collapsed over night with a light breeze it’s so thin it can’t hold its weight
20 May 2026
Unprompted review
Reply from vidaXL
Hello Caroline,
Thank you for sharing your feedback.
We are sorry to hear that your experience with the gazebo did not meet your expectations and understand your disappointment regarding the collapse of the item.
Following our correspondence, we are pleased that we were able to review the matter with you directly and reach a resolution.
Thank you for your patience and cooperation throughout the process. We appreciate your feedback, as it helps us continue to improve our products and services.
Kind regards,
Tanya
vidaXL
5 hours to construct planter
Never for a second did I expect a planter to arrive in so many parts ! It took me approximately 5 hours to sort the unmarked parts, BEND the metal pieces into shape and construct with countless screws - I wish I had just immediately returned this item but continued to make it as I had spent so much time on it ! To my absolute surprise it had no base ?? And in fairness when I looked at the item it had noted this but I just couldn’t see how this is possible as obviously it needs to be filled with heavy earth and plants ! It was a complete waste of €130 and I could NOT recommend this item
5 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback and we are sorry that your experience with the planter did not meet your expectations. We understand the concerns you raised regarding the assembly process, the time required for construction, and the product design.
Following your review, we contacted you directly to provide further information about the product and to offer our assistance. We also followed up to ensure you had received our correspondence, but we have not yet heard back from you.
Should you wish to continue the conversation, please know that we remain available and would be happy to assist further.
Kind regards,
Tanya
vidaXL
Good quality product arrived in quick time
Good quality product arrived in quick time - good communications - recommended
14 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the product quality, quick delivery, and communication. We truly appreciate your recommendation.
Kind regards,
JC vidaXL
Defective product, broken promises, and two weeks of going in circles.
Defective product, broken promises, and two weeks of going in circles.
The product arrived and was impossible to assemble the instructions were inadequate and, based on other reviews, this appears to be a recurring issue rather than a one-off.
A refund was agreed to on multiple occasions but never followed through. What followed was two weeks of frustration dealing with bots and online chat agents, none of whom could actually resolve anything. Every time I made contact I had to explain the full situation from scratch there was clearly no continuity between agents.
I was told DPD would collect the item for return. No collection ever arrived. When I followed up, I was informed I would need to pay €59.97 to return the 3 planters myself for a product that was defective to begin with. That fee was eventually waived after further contact, but again, no collection materialised.I took time off work as no time could be given except 7/5 now I face a new collection date and don’t know what I will say to work and if it will be another wasted day
To make matters worse, DPD tracking details were provided on two separate occasions neither reference number showed any activity whatsoever on the DPD website. It is unclear whether collections were ever actually booked.
At this point I have 3 defective product I cannot use, no refund, and no resolution in sight.This has been a serious stressful situation hours spent trying to build and hours spent chasing emails bots and agents
And phone lines only open 9am till 12 so I can’t even ring
26 April 2026
Unprompted review
Reply from vidaXL
Hello Nadine,
Thank you again for taking the time to share your experience with us.
We sincerely apologize for the frustration and inconvenience caused throughout the handling of your order and return process. We completely understand how stressful and time-consuming this situation has been for you, particularly with the repeated delays, collection concerns, and communication difficulties you described.
After reviewing your case together, we are pleased that we managed to collaborate and reach a satisfactory solution. We truly appreciate your patience, cooperation, and the opportunity to personally assist you throughout this matter.
Your feedback has been taken seriously and shared internally, as experiences like yours help us identify where improvements are needed in both our processes and customer support.
Thank you once again for your understanding, and we wish you all the very best moving forward.
Kind regards,
Tanya
vidaXL Webcare Team
Poor quality product
Shed arrived ok but doors were too buckled once assembled to close properly. Erected on a specially made smooth concrete base, but still big puddles of water getting in underneath. Basically the metal is so thin it's like working with a drinks can. You get what uou pay for, alas. In an update, we got the doors to stay shut by affixing bolts onto blocks of wood top and bottom, but rain still gets in around the door because there isn't any kind of seal. Currently waiting for it to dry out enough to put in silicone sealant around the inside of the floor where the walls are attached. I wanted the shed to store my electric lawnmower and hedge trimmer and tools and I'm not sure it will ever be fit for this purpose.
7 May 2026
Unprompted review
Reply from vidaXL
Hello Laura,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about the issues you experienced with your shed, particularly regarding the door alignment and water ingress. We understand how disappointing this must be, especially after the effort put into assembling and installing the product.
We would like to look into this further and assist you in the best possible way. We have already reached out to you via Trustpilot requesting a few additional details so we can properly investigate your concern and support you with a suitable solution.
Looking forward to your response so we can continue helping you.
Kind regards,
Tanya
vidaXL Team
Don't respond to emails, poor quality goods.
I returned a gate because the latch was faulty and I'm still waiting on a refund. I last emailed on 9th May and have yet to receive a reply. Don't order unless you want poor quality and bad customer service!
9 May 2026
Unprompted review
Reply from vidaXL
Hello Alison,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced regarding your return process and the delays in resolving the matter. We completely understand how disappointing this situation has been.
After reviewing your case and communicating with you directly, we are glad that this matter has now been resolved.
We truly appreciate your patience and cooperation throughout the process and thank you again for giving us the opportunity to assist you.
Kind regards,
Tanya
vidaXL Webcare Team
Extremely well packed
Extremely well packed, which was good as the packages had to travel through several countries. Another plus was extras were provided of many of the small fittings.
21 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you were satisfied with the packaging and appreciated the extra fittings included. Your support is greatly appreciated.
Kind regards,
JC
vidaXL
Following my post on Trustpilot I was…
Following my post on Trustpilot I was contacted by vidaXL and the issue was resolved quickly - I am now satisifed. Thanks.
15 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your updated feedback. We are pleased to hear that the issue was resolved quickly and that you are now satisfied with your experience. Your support is greatly appreciated.
Kind regards,
JC
vidaXL
vidaXL Adirondack Rocking Chair Black 92 x 73.5 x 92 cm HDPE.Looks beautiful in photos
Looks beautiful in photos, but unfortunately this chair is much more “garden decoration” than actual relaxation chair.
The biggest issue is the backrest height — there is no head support, so you cannot properly lean back and relax. The rocking motion is also very minimal, nowhere near the cozy rocking-chair feeling many people probably expect.
I specifically wanted a comfortable rocking chair experience and this did not deliver that at all. It looks modern and feels sturdy, but comfort-wise it is disappointing for the price.
Assembly was also frustrating and overly complicated.
If you are looking for a true cozy, relaxing rocking chair where you can fully lean back and unwind — this is probably not the chair for you.
14 May 2026
Unprompted review
Reply from vidaXL
Hello Kristine,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the Adirondack rocking chair did not fully meet your expectations, particularly in terms of comfort and the assembly experience.
We have previously reached out to you directly via email to better understand your concerns and offer further assistance, however we have not yet received a response. As a result, we now consider this case closed for the time being.
If you still require any support or would like us to review this further, please feel free to contact us at feedback@vidaxl.ie and we will be happy to assist you.
Kind regards,
Tanya
vidaXL Webcare Team
Very complicated assembly
20 April 2026
Unprompted review
Reply from vidaXL
Hello Manish,
Thank you for sharing your feedback with us. We are sorry to hear that the assembly process felt overly complicated and caused frustration.
We previously reached out to you by email on two separate occasions to offer further assistance and review your concerns, however unfortunately we did not receive a response.
As we have not heard back, we will now proceed with closing the case for the time being. However, if you still require any support regarding your order or assembly experience, please feel free to contact us anytime at feedback@vidaxl.ie and we will be more than happy to assist you.
Kind regards,
Tanya
vidaXL
Order already late
Order already late
Dispatched late so it'll be delivered late. Ruined birthday gift due to an underperforming dispatch handled then by a poor performing courier.
First Time ordering off them and also the last
0353000424276
8 May 2026
Unprompted review
Reply from vidaXL
Hello Noel,
Thank you for sharing your feedback with us. We are truly sorry to hear about the delay with your order and understand how disappointing this must have been, especially as it affected a birthday gift.
We previously reached out to you by email on two separate occasions to assist further and review the situation with you, however unfortunately we did not receive a response.
As we have not heard back, we will now proceed with closing the case for the time being. However, if you still require any assistance regarding your order, please feel free to contact us anytime at feedback@vidaxl.ie and we will be more than happy to help.
Kind regards,
Tanya
vidaXL
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