vidaXL Reviews 

I got the Sideboard Cold-roll steel with 12 drawers.
There were 700ish screws to go into it.
I love the finished drawers but it took about 9 hours to complete.

Item sold was not as described. Website said 'planter' suitable for indoor and outdoor use, but it came with no base, so definitely not indoor. At best a raised bed. Leave significant time to assemble.

We purchased a phot frame from vidaXL after finding it on google searching. The reason we picked it is because the amazon one we found had a few negative reviews about quality and complexity of putting it together. The problem is, I feel like we over paid a little for the same product assuming that if it was more it would be better. Can’t fault the service, the experience or the delivery, we should have just saved a tenner and bought it on Amazon though.

fantastic product at a very competitive price. It arrived on time and was easy to assemble

Item had a faulty part (handle had no screw thread so could not be screwed on). I've tried to contact multiple times but customer service is non-existent; I just get ghosted.

Update: after I posted this review they got in touch and sent replacement parts. Thanks!

The product is extremely good value for money, and the ordering process was easy. However, there was a lack of information on delivery dates, and this could be improved.
Perhaps not the company's fault, but the accompanying instructions with the flat-packed mini chest of drawers were awful. I did manage to complete the assembly, and we are very pleased.

Not very helpful once I had received the Gabion basket Triple Bin Store which was expensive.
The instructions were very complicated and I needed to employ someone to put it together, more expense.
I emailed vidaXL to ask for assistance but they really didn't know the answer and it was quite obvious no one knew anything much about anything!
There are several hooks missing from various sections.
My main gripe is that the two middle sections of the baskets are so narrow that I am finding it impossible to source the right size stone or cobbles as it is all either too small or too big.
Do not buy any complicated gabion baskets from general merchandisers - go to a proper supplier who you can speak to.

I only wish I could give a minus number for this company and for their so called 'Customer Services'. I won two items in their auction 5 weeks ago and neither of them were put in to my basket so that I could pay for them. I've since lost whole days going around in circles answering inane questions that I've already answered, multiple emails, screen shots and then silence. No one from customer services answers my emails. So, after waiting 2 wks I decided to try again with a fresh query/complaint via the chat bot and I wish I hadn't bothered as it would have been less painful to gouge my eyes out with a rusty fork. This company is not UK based, they don't care whether you get your items or how many complaints you raise, they just don't care. They give you a phone number that no one answers, supposedly a human agent will eventually take over when the bot can't help but they just lie and then cut off the conversation before you can challenge their lies. Do no waste your time with this company, do something more worthwhile like watch paint dry or fill in a hole that you've just dug, you'll feel much better for it.

Absolutely hideous experience of putting the geometric plant pot together
Who knew it was to come flat backed with hundreds of tiny screws. Took half a day to put together
Would never have thought about reading small print or reviews that you have to build the bloody thing
And it’s not waterproof as there are gaps in between panels. Hugely disappointing

Easy to instal pleated sliding blind for a glass external door. Easy to fit and good product that allows you to adjust position and length of slide at any time to cover all or part of the door to block bright sunlight

Well made item, with clear assembly instructions. Well packed and delivered on time. The only problem was the courier leaving it by someone else’s door, late evening, even though my house is clearly numbered! Has I not traced it, it would have been in pouring rain all night.

Middle of the road rating
Ordering simple enough
Delivery later than expected bur did not affect us
But...
Sizing appalling the measurements were way out, and because of this we have had to give them away, the measurements I asked for were not sent, my husband presumed I had measured incorrectly but we were not sent the measurements ( which were correct ) required
Material also flimsy
Disappointed sorry

Unable to get in touch with customer service.

I have had an ongoing case since April, when I received a defective product worth approximately DKK 4,000.

After reaching a clear agreement for the defective product to be collected and for my money to be refunded, the product was never collected and I never received my refund. After that, customer service stopped responding to my emails.

I therefore opened a new case and once again reached an agreement for the defective product to be collected and for my refund to be processed. Now, two months later, the product has still not been collected, and I have still not received my refund.

This is completely unacceptable. We are talking about a significant amount of money, and I am unable to use the defective product. I hope this review helps prompt a response to my emails and the return of my money as soon as possible. Otherwise, I will be forced to escalate the matter further.

All parts came without been labelled including screws, took ages to measure everything before it could be put together. Screws were missing and was a nightmare to try get this resolved by the live chat, it kept cutting out and then when it did work finally she said she would send them out, then left the chat immediately so i couldn't reply and confirm and they never got sent out so had to purchase my own. Doesn't state on website that climbing frame should be concreted into ground, however states this on instructions. Website shows 2-4business days delivery however once purchased email confirmation changed to 3-5business days delivery and delivery was also late and over the 5days, so take this in mind if your making a purchase that infomation on website is not correct. Unsure if i would recommend or even buy from these again due to the issues occured, however once climbing frame was up eventually put up the children do love it.

As advertised. Timely delivery. Looks great.

The shoe rack looked plastic looking but pictures looked wood looking. The chipboard is quite thick making it strong

I'd advise not to order from this business.
Ordered an office chair through The Range being an associated party.
Delivery service was dreadful. Was informed 3 times of a delivery date but no show, even had tracking showing I was delivery 38 of 39...i could see from the tracking the van just went past. Wasted my time being at home.
Finally arrived with the box broken.
There were no instructions, missing pieces but the worst part was the totally shoddy workman ship I've ever seen.
Despite taking photos and explaining the problems to The Range they past on the info it was like I'd not informed them of anything.
Had to start again and they still couldn't grasp that I'd requested a refund from the very beginning. It was painful.
They still wouldn't accept me sending the item back until I'd sent them photos to show the item properly boxed up. I've never know such awful service.
I wouldn't have wanted the chair if it was given to me for free.
Please don't reply to this email, I won't no further contact from you or excuses. You can't do anything about the awful experience I've had, it's done.

I purchased a piece of glass for a table top. The quality and price was very good. It arrived without a scratch. Well done.
I ordered another piece for the top of drawers, again, same good quality and price. Delivered without a scratch. Will definitely buy again.

No fuss or problems. Ordered and delivered in 5 days. Straightforward assembly and fitting.

Table is good quality, delivery was slightly delayed but not really a problem. They kept me regularly updated.