There are a lot of nice products, which you can not find at other stores. Good prices and free delivery. The customer service is a bit slow with answering, it takes them 1 week to handle a request/c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general all good, but there's no possibility to see the goods in the moment of receivwment.
Company replied
So far it requires a lot of time to assemble - half day probably. The metal sheet are very thin. We will see how it look like in 1 or 3 years.
Company replied
Unclear information what and how many parcels is the delivery. The assembling mostly is OK, there were few things to be considered. Overall the experience was positive.
Company replied
Company details
Written by the company
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contact info
Netherlands
- webservice@vidaxl.bg
- vidaxl.bg
3.4
Average
524 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No payment documents issued
25 October 2024
Unprompted review
Reply from vidaXL
Dear Maria Kapsazova,
Thank you for sharing your opinion with us.
We are sorry to hear that you have not received a document for the payment of the order.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Fast delivery
Fast delivery, good quality, no missing or damaged parts.
13 November 2024
Unprompted review
Reply from vidaXL
Здравейте, Чокани!
Благодарим ви, че отделихте време, за да оставите обратна връзка за вашия опит!
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Надяваме се да се видим отново в близко бъдеще.
Поздрави,
Jeana - vidaXL
Reply from vidaXL
Dear Chudi Cherneva,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Jeana - vidaXL
It's easy to find whatever you need and…
It's easy to find whatever you need and there is a rich choice of items
24 October 2024
Unprompted review
Reply from vidaXL
Dear Kiril,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Jeana - vidaXL
Thank you
Thank you! I value enormously companies like vidaXL that care about the user experience and are committed to improve. There was some confusion with my first order, but the support team reached out proactively, and now I’m a happy customer of a glass TV stand that’s exactly what I wanted – solid, transparent, heavy, and well-made.
15 October 2024
Unprompted review
Reply from vidaXL
Dear Ros,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Jeana - vidaXL
Quality of product
The ordering and delivery processes were completely fine. I'm not happy with the overall product quality.
5 November 2024
Unprompted review
Reply from vidaXL
Dear VD,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
5 stars experiance
10 October 2024
Unprompted review
Reply from vidaXL
Dear Veselina Kaneva ,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
I purchased a cabinet from you
I purchased a cabinet from you, all sides were split, absolute garbage. I would not recommend.
1 October 2024
Unprompted review
Reply from vidaXL
Dear Нанси Джованакиева,
Thank you for giving me the opportunity to talk to you over the phone about your concerns.
I deeply apologize once again for this unpleasant experienceand any theinconvenience caused to you. This is definitely not the service we aim to provide to our customers.
We are committed to improving our service and regain your trust.
I look forward to speaking with you soon!
Kind regards,
Tzveta
vidaXL
I'm thrilled with my purchase
I'm thrilled with my purchase — an 8.8-liter cast iron Dutch oven. I'm cooking everything in it now! It replaces the oven, tandoor, pot, and frying pan (lid). It's super convenient to use one pot for different dishes. Bread turns out perfectly baked with that traditional crispy crust. This is now my favorite thing in the kitchen.
24 September 2024
Unprompted review
Reply from vidaXL
Dear Птичка Певчая,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
Looking forward to seeing you again soon.
Kind regards,
Louise - vidaXL
Damaged product
Damaged low quality product, but I reseived my money back after successful communication with nice lady.
7 September 2024
Unprompted review
Reply from vidaXL
Dear Zhivko Tsvetkov,
Thank you for giving me the opportunity to talk to you over the phone about your concerns and I hope we managed to clarify this matter.
I deeply apologize once again for this unpleasant experienceand any theinconvenience caused to you. This is definitely not the service we aim to provide to our customers.
We are committed to improving our service and regain your trust.
I look forward to speaking with you soon!
Kind regards,
Tzveta
vidaXL
Reply from vidaXL
Dear Valentina Dimova,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We hope to see you again in the near future.
Yours sincerely,
Deisy - vidaXL
cat houses
I bought some cat houses they are super and the website is so easy to use and the delivery was quick .
16 September 2024
Unprompted review
Reply from vidaXL
Dear nicola riddell,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
We hope to see you again in the near future.
Yours sincerely,
Deisy - vidaXL
The first time it was stressful due to…
The first time it was stressful due to the lack of proper communication about the movement of the shipment - there was no adequate communication as if there was no shipment. However, the shipment arrived on time. The second time I didn't track the shipment at all - but it also came in the promised time.
I would like you to improve the support regarding the movement of parcels.
20 September 2024
Unprompted review
Reply from vidaXL
Dear Silvia Atanasova,
Thank you for taking the time to leave feedback about your experience!
We are dedicated to providing reliable and efficient delivery service.
We hope to see you again in the near future.
Yours sincerely,
Deisy - vidaXL
The shipment did not arrive:within 4-6…
The shipment did not arrive:within 4-6 days as it was announced. Some of the elements of the garden cabinet were broken.
24 September 2024
Unprompted review
Reply from vidaXL
Dear Elisaveta Lapeva,
Thank you for posting a review!
We are sorry that the product has been delayed and that the product has defective items.
We have attempted to contact you by phone but unfortunately the phone call was unsuccessful, so please check the email address used on the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a great day!
Tzveta vidaXL
Reply from vidaXL
Dear Димитър Милушев,
Thank you for taking the time to leave feedback about your experience!
Your compliments about our delivery service are greatly appreciated. We are committed to providing exceptional service to all of our customers.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
Reply from vidaXL
Dear Daniela Hristova,
Thank you for taking the time to leave feedback about your experience!
Your compliments about our delivery service are greatly appreciated. We are committed to providing exceptional service to all of our customers.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
Quickly,quallity and enjoyng
30 September 2024
Unprompted review
Reply from vidaXL
Dear Пламен И Ива Беневи,
Thank you for taking the time to leave feedback about your experience!
We are glad to learn everything went smoothly.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
Your company send me a bed with missing…
Your company send me a bed with missing part. After I asked why, the answer me that they don't have in availability... for me that is incredible unprofessional!
4 September 2024
Unprompted review
Reply from vidaXL
Dear Елена Богданова,
Unfortunately we were unable to establish direct contact with you, as we have not received a response from you. Still, please be assured that we are open to offering you the best solution to address the reported issue, so please do not hesitate to contact us at feedback@vidaxl.bg. I appreciate your understanding and look forward to your response.
Have a nice day!
Tzveta vidaXL
You have to pay 6 BGN penalty for cash…
You have to pay 6 BGN penalty for cash on delivery. So it's not exactly free delivery as they claim.
Pretty interesting how you could not find my order since you sent me e-mail to review it twice. You have never tried to contact me in any way so that's another lie coming from you as well as the one that delivery is free of charge. I will definitely never order from you again as I don't want to deal with liers and cheaters again.
Are you on target to post stupid and false responses - you have NEVER tried to contact me so I don't know what kind of response you've been awaiting by me.
3 September 2024
Unprompted review
Reply from vidaXL
Dear Snejana Dineva,
Thank you for posting the review!
We tried to contact you by phone but unfortunately the phone call was unsuccessful, so please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Have a nice day!
Tzveta vidaXL
Good quality and reasonable prices.
17 September 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
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