Vetdispense Reviews 

Good prices and prompt delivery

Quick and respond very quickly to queries

Ordering system with prescription was methodical and precise.
Delivery was prompt and came in the appropriate packaging.

Fast & efficient delivery

Excellent service - easy to use re ordering on website, super fast delivery. Great price too

Always a pleasure to deal with, Ben is great when I need a question answered.

Great price , fast delivery. Customer service contact was quick to reply and was able to help with my request. Thank you and I will order from this company again 😀

Excellent purchase fast delivery would highly recommend 👍❤️

Quick delivery and significantly better value than my vet. Keep up the great work!

Avoid this company at all costs.

Made an order, took payment of over £100 and received an worldpay email confirmation. 5 days later, and despite emailing, calling the phone number no-one answered or picked up once. I managed to get through to Asta on the chat function on the website to be told the order was never received by Vet dispense. When I asked who's responsibility it was to check orders had gone through or to follow up on ones where they had received a payment for over £100 but not followed it up I was told they didn't know and it was likely a bad internet connection that prevented it from going through. Funny how my bad internet didn't stop the payment from going through or the immediate email from world pay after making the transaction. This company not doing its job properly how now left my dog without essential medication. They have said they will send it out tomorrow (apparently it cant be done today). I will take this further if i don't receive an email confirming my order has been processed and sent. I have made many orders and never had an issue. After this experience and poor customer service I wont be using them again.

Why am I doing your job for you? Why don't you answer your sales email or your phoneline?

What are you even paid for if you have no idea where your orders are or don't know why they aren't being received. AVOID this dodgy company at all costs

Very helpful quick to deliver very professional would recommend

No hassle. Arrived promptly. Clearly labelked. Would highly recommended

No fuss. The medication for my cat is much cheaper than from the vet. Easy to order and fast delivery. Thank you.

Every couple of months I have been ordering a prescription only medicine which must be kept under strict temperature controls (Librela) .
Fast service with next day delivery in cooled insulated packing every time.Thank you.

Cancelled my order because it wasn’t commercially viable for them to supply it - there’s a nationwide shortage of the tablets I need for my sick dog and your company is clearly stockpiling them. It’s ridiculous you would let a dog suffer.

You then don’t provide full refunds and are exceptionally rude about it.

Horrible service and horrible customer advisors.

Avoid like the plague

I tried ordering frusemide as my dog has an enlarged heart. Grace is already on Vetmedin and fortekor which I have on going prescriptions elsewhere. I have a prescription for the frusemide but Vetdispense has refused as they want you to buy all of the heart medication from them. To me this is not professional.
I even stated I would upload the other prescriptions to verify Grace's condition but they did not want to know?

In response to your reply I was ordering what was on my dogs prescription which is 1000 tablets, not 1 at 9 pence. This is financially viable as the order is over £90. If it is the case you are keeping them for your existing clients then state there is a shortage; not that you have to buy all the heart medication from Vetdispense? You are supposed to sell medication for all animals. Yes it is sparse out there but only on the 40mg. 20mg tablets are available.

Really excellent service from Vet Dispense - a company I've now used at least half a dozen times to buy my cat's prescription medication.
The ordering process is very simple once you remember two things. Take the photo of the vet's prescription before you start the order. Then once you have uploaded the photo, you need to remember to click the 'add file' button.
Initially, I hadn't realised this second point but the e-mail requesting the prescription came quickly and was very helpful. Customer Service is great.
Once ordered, you wait for the 'Your order has shipped' confirmation. For me, this is vital as the medication is refrigerated. I then know the order will arrive the following working day. It's simple and very reliable. I would recommend Vet Dispense without hesitation

Several companies to choose from. Vetdispense got my order as they used Royal Mail special delivery for the items I needed. The website was easy to upload prescriptions. Very pleased with the service they have provided.

Reorder of prescription was easy and came as promised