Hug Life  Reviews 

4,266
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and friendly demeanor, noting their patient and understanding approach to individual needs. People appreciate the clear explanations and thorough guidance provided, ensuring they fully understand their options and feel valued throughout the process. Reviewers frequently mention securing suitable coverage that perfectly meets their specific requirements, often at a very reasonable or significantly reduced price. The overall service is described as excellent, with many consumers recommending the company for its efficient, straightforward, and stress-free process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

Service

Users describe positive interactions with service, highlighting experiences that were friendly, professional,... See more

User experience

People report positive experiences with the user experience, often describing it as smooth, easy, and... See more

Price

Reviewers highlight positive aspects of price, consistently reporting that they received great deals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,266)

529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received a call today from the most…

Received a call today from the most wonderfully call handler Laura who was amazing from start to finish explaining g everything ensuring I understood everything that was available to me and enabling me to make the best informed choice….i now have a policy which is affordable and meets all my needs and I can’t thank her enough 😘

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Kelly Hough, absolutely fantastic!

I personally dealt with a lovely lady called Kelly Hough, she was FAB! She made the whole process as quick and as easy as possible she’s didn’t cut any corners and explained everything so clearly for me to understand. She explained all benefits available to me and suggest ways to get me even more benefits! Highly recommend her! Thank you so much Kelly!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I first used Hug life a couple of years…

I first used Hug life a couple of years ago, Laura was exceptional then, and due to a change of circumstances I reached out to her again because I was really pleased with her service, she goes through everything in depth and the best part is you can tell that she is smiling when she is on the phone with you

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Kelly was really accommodating and…

Kelly was really accommodating and waited until we had completed on the sale of a house before ringing us back at a convenient time. She advised what was best for our circumstances and explained things clearly. She managed to find us a fantastic deal that fit best with us. Really friendly service and would recommend to anyone ☺️Thanks kerry

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Laura Niles explained everything thoroughly, going through my requirements which I was fully happy with before taking out the new policy.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage and critical illness cover review

I spoke with laura niles today from hug life and she helped me to switch my life insurance and critical illness cover to the best deal possible and explained the differences in my upgrade. Laura is very knowledgeable, professional and friendly and made me feel like my questions were not silly. I would highly recommend this company if you want to know exactly what you are paying for!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was very friendly and professional

Cameron called me and took the time to explain everything, find cover that worked for me and my personal circumstances and was extremely friendly in the process. As a very busy person I wasn't the easiest to contact but Cameron made sure to call me at a time (or 2) convenient to myself and my schedule to ensure my cover was up to date and most appropriate for me. Couldn’t thank him enough for his help and I’ve come away from it all with cover that gives me peace of mind

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Oliver - highly recommended

Oliver helped secure a great life insurance policy to cover the costs of our mortgage if the worst was ever to happen! Hoping it won’t ever be needed but it’s peace of mind knowing we are are fully covered. Oliver provided a great service to us and answered all our questions. Many thanks Oliver 😁

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Policy review call


I had a call from Oliver Wilson from Hug Life to discuss our current insurance policies and to see if they could get us a better deal especially as our situation had changed. He was very knowledgeable and helped me choose the best policies for our needs and deal for us. He explained everything clearly from the start. He also called back at the agreed times. I would definitely recommend if you’re looking for life insurance.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Helen Brierley was amazing explained…

Helen Brierley was amazing explained everything so you understood terms and there was no pressure to go ahead with anything if you didn't want . She made it 1-1 like she knew you not just a person at the end of the phine

23 February 2026
Unprompted review

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