Vescartes Reviews 497

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 453 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the high quality of the products, noting the excellent stitching, rich fabric, and overall craftsmanship. Many people find the designs unique and stylish, receiving numerous compliments and feeling proud to wear the items. The value for money is frequently highlighted, with consumers feeling the products are worth the wait and the cost. However, some customers experienced significant delays in receiving their orders, with delivery times sometimes extending over several months. A few other people also felt that sizing was inconsistent or inaccurate, leading to items that did not fit as expected. Additionally, some reviewers reported difficulties with customer communication regarding order status or returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and fit, often receiving many compliments.... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the high-quality... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers praising the easy ordering... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising fast delivery,... See more

Value for money

People report positive experiences with value for money, with many reviewers stating that the clothing is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides the long wait, zero regrets for the items🔥! I ordered the Last Supper Jacket and Heavens Eclipse Denim and they both have amazing stitching. I had contacted the Customer Service a few tim... See more

Rated 4 out of 5 stars

Took a while to receive my jacket but I received it in the end. They said because it was order at the end of one batch of stock which was for order waiting to be fulfilled, it would come in the next b... See more

Rated 5 out of 5 stars

Won a giveaway on their page for the jogs bonito drop, but I really wanted the fallen knight jeans so I asked if I could swap my item and they let me with no hassle! Super kind and responsive customer... See more

Rated 5 out of 5 stars

I ordered the Blossom Black Denim and it arrived exactly on time to make my black heart blossom in full bloom 🌸 It fits perfectly loose around my hips like I wanted to (recommend sizing down if you w... See more


Company details

  1. Clothing Store

Written by the company

Vescartes is a London-based clothing brand founded in 2024, created to merge art with modern fashion. Using techniques like complex embroidery, we turn artistic expression into fashion statements—so people don’t just stare at art, they wear it.


Contact info

4.2

Great

TrustScore 4 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Long wait but worth it

Other than the long wait for the products (as stated by the company themselves) everything was great, very well packaged and good materials, t-shirts run small tho, I usually wear M but even though I got a L it fits like a S/M. Sick designs

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Many compliments

Besides waiting a long time for my piece, it was so worth the wait. Its the best piece of clothing in my closet and i get so many compliments!

11 January 2026
Unprompted review
Rated 5 out of 5 stars

W COMPANY W CLOTHES

so i ordered the heavens eclipse and the japan shell jacket on their joga bonito drop, personally i thought i was getting scammed at first because it wasnt shipped out. after emailing them they were quick to respond and reassure me that it'll be sent and they were super transparent which is pretty rare in companies nowadays - service is great, clothes are genuinely insane, i recommend it guys.

the wait is deffo worth it, for the reviews who complain about the long wait, it's written in their website - pretty frustrating to see :/

11 January 2026
Unprompted review
Rated 5 out of 5 stars

My jersey is fire

My jersey is fire! It was preorder so it took about a month to arrive but so worth it. Nice boxy cropped fit, great material! Def would buy again!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal Brand

Clothing arrived just within the timeframe of one month, no issues on packaging, status updates, and any worry at all.
Quality is amazing and I’ve gotten more compliments in 24hours on two pieces of clothing then I ever have In my whole life.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

All around amazing

Didn’t take to long to ship! Great quality and lovely packaging! Super easy to make sure you have the right size! Totally worth the price! i love these jeans rahh!!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 pairs of jeans from them

I ordered 3 pairs of jeans from them, they came just as shown and are a work of art. Great customer service when it came to asking questions and getting them answered through email. Highly recommend. Wait time is long but these are worth the wait

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely brand

Lovely brand! They have amazing quality pieces that truly standout and are one of a kind, the craftsmanship is amazing! You can tell that a lot of time and detailing went into each of the pieces!! Will def be buying from the again

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Really wanted to love it

I’ve loved the company for a long time, which has stopped me from leaving this review. I bought a pair of jeans which sadly didn’t fit. I planned to buy other items in future drops, and sent customer service an email letting them know I wanted to return. It took them an incredibly long time to get back to the first email (I had to follow up), but once they did, their customer service representative was lovely. Once I stated that I wanted to return, I was ignored. No return address, no further correspondence. Speaking to friends, and others who’ve bought from them, it seems that an intentionally difficult and tedious returns process is sadly a standard experience. It seems that I’m going to have to explore getting my money back through reporting them to my credit card company, which I never wanted to do. Loved the company, but I think you’ve unfortunately lost a customer here.

27 November 2025
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Alex,

Thank you for taking the time to write this. We genuinely appreciate your long standing support and are sorry this experience left you feeling disappointed.

We want to clarify a few points. We do not intentionally make returns difficult and we do not ignore customers once a return is requested. We handle a high volume of returns and refunds and there is no reason for us to delay or withhold a single case. When delays occur, they are typically due to inbox volume rather than intent.

Once a return is confirmed, return instructions are always sent by email. If you did not receive a return address or follow up, it is likely the message did not reach you correctly. That is not standard practice, nor is it something we benefit from. Our returns process and timelines are outlined clearly on the website before purchase.

We also offer alternative solutions for customers who prefer not to ship items back, and refunds are processed in line with our policy. If you contact us again at contact@vescartes.com, we can review your case and close this out properly.

We appreciate the kind words about the brand and the honest feedback. It’s taken on board as we continue improving communication and customer experience.

The VESCARTES Team

Rated 1 out of 5 stars

Expect a 3 month wait

I ordered this item near the start of October for a birthday a month later, assuming that would be plenty of time. After waiting a couple of months with no delivery, I contacted the company to ask for an update and was told the item was “made to order” and I would have to wait. This is misleading, as the items aren’t bespoke, one of a kind or custom-made. While I can appreciate they are probably dealing with multiple orders, an estimated delivery time of “close to 3 months” should’ve been stated clearly before a consumer places an order, but I believe this is deliberately missed because they would probably lose a lot of custom if they was transparent. The long delay is simply because they are manufactured and shipped from China, despite the company being based in London. I was expecting it to arrive at least by Christmas, especially as it had reached their London depot before then, but it was still delayed until after. Had I known it would take close to three months to arrive, I wouldn’t have placed the order. What I will say is the quality is decent despite they’re being a few loose threads that can be easily trimmed off.

*UPDATED REVIEW*
Thank you for your swift response, can you please show me where you’ve stated that the delivery time will be nearly 3 months. Furthermore if this was a pre order event you should consider shortening down the time frame as from reading the reviews some people had ordered in September. I appreciate you’ve stated this somewhere but by the amount of 1 star reviews you’ve received on this matter recently, it can’t possibly be that transparent. Just trying to help you avoid these issues in future.

10 October 2025
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Kieran,

Thank you for taking the time to leave a detailed review. We want to address each point clearly, as several assumptions here are not accurate.

Your order placed in early October was part of a preorder, and the dispatch timeframe was stated on the product page before checkout, directly below the buy button, in the shipping description, and again in the confirmation email. The timeline was not hidden or deliberately omitted. Customers are always able to cancel their order if the stated timeframe no longer works for them.

When we describe items as made to order, this does not mean bespoke or custom fitted to an individual. It means the items are produced specifically for that order rather than held as mass ready stock, allowing customers to access limited pieces without paying resale prices. This model is clearly explained and is not the same as claiming items are one of a kind.

Regarding delivery expectations, Christmas delivery was never guaranteed for this order. While your parcel may have reached a UK depot before Christmas, final delivery is handled by the courier and can be affected by seasonal congestion, which is outside of our control.

As for manufacturing location, our production partners are overseas, which is outlined in our shipping information. Being London based refers to the company headquarters, not the manufacturing origin, and this is standard practice across the fashion industry.

We appreciate your comments on the quality and will note the feedback regarding finishing details. We’re glad you found the overall product decent and thank you for sharing an honest perspective.

We understand this model and timeline is not for everyone, which is why all relevant information is provided upfront so customers can make an informed decision before purchasing.

The VESCARTES Team

Rated 5 out of 5 stars

100% Perfect

Clothes are crazy quality and super helpful service! ❤️‍🩹

-Tanjiro ;)

5 January 2026
Unprompted review
Rated 2 out of 5 stars

The only positive thing is the design.

After waiting over 3 months, my 2 pairs of pants have finally arrived. The designs are outstanding, but the quality is very disappointing. There are lots of loose threads, the embroidery is crooked, and the 2 pairs of pants are completely different sizes even though the label says they are the same size. They are manufactured in China, so there is, I guess, no real quality control. A very sobering experience.

7 January 2026
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Luca,

Thank you for taking the time to share your experience. We appreciate you acknowledging the design, and we’re genuinely sorry to hear that the quality did not meet your expectations.

Regarding the wait time, your order was placed as a preorder, with the dispatch timeframe clearly stated on the product page before checkout, in the shipping information, and again in the confirmation email. While we understand that three months can feel long, this timeline was communicated upfront as part of that preorder model.

On quality and consistency, what you’ve described is not the standard we aim to deliver. Our garments are produced using our own patterns, artwork, and specifications, and each piece goes through checks before dispatch. If you received items with visible finishing issues or a noticeable size discrepancy between two pairs labeled the same size, that is something we take seriously and are happy to review directly with you.

Manufacturing overseas does not mean there is no quality control, and many established brands produce internationally. However, if something slips through, we are always open to addressing it on a case by case basis. If you contact us at contact@vescartes.com with your order number and clear photos of the issues mentioned, we can look into this properly and advise on the next steps.

We appreciate the honest feedback. It helps us continue improving both product consistency and the overall customer experience.

The VESCARTES Team

Rated 5 out of 5 stars

Made-to-order pants and jersey

I recently received an order composed of a pair of pants and a football jersey and I gotta say that I could not be happier with the quality of this clothing. The package took its time to arrive, since the clothes were made-to-order, but it was definitely worth the wait. When you take a closer look at the products you'll see how they have amazing detail and a unique essence. I’m above all excited to include this pieces in my future outfits.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Long wait for Big Reward.

I ordered a denim jeans in late October/ early November and due to black Friday and Christmas it came a bit late as its make from order... Still i'm very satisfied by the products, the overall quality and design of the products in incredible and after only a few days it's become my favorite Piece!
I would definitely order again, but in less busy times.

7 January 2026
Unprompted review

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