Vera&John Casino Reviews 64

Very slow and poor customer service. Documents get rejected again and again, and the automated message says not to resend the same images and so on. It feels like they are trying to delay withdrawals. I have experience with many different casinos, so the documents should definitely have been approved. It’s very difficult to get withdrawals processed. Deposits go through instantly, of course — a familiar pattern

Very disappointing and frustrating experience.

I raised an issue regarding a competition where I won 11,000 NOK. The terms did not clearly state that the prize would be paid as bonus funds, which I find misleading.

Since then, the situation has only gotten worse. Customer support is not addressing my actual questions. Instead, they keep repeating the same generic response about the game working correctly, which is completely irrelevant to my complaint.

They are ignoring key questions about:
- Why the competition prize was not clearly disclosed as bonus funds
- Why I am unable to access the game
- Why I am still not receiving proper assistance

I have now been unable to access the game for weeks, and despite repeatedly reporting this, I am still not receiving any meaningful help.

It feels like the case is being deliberately delayed instead of properly investigated.

What makes this even more concerning is that they appear to have updated the competition terms in a later competition, yet they still refuse to answer my questions about the original one. This raises serious concerns about transparency and fairness.

They respond publicly here claiming they will help, but in reality nothing happens. It appears to be for appearance only.

I expected a reputable and trustworthy casino, but this experience has been the opposite. At this point, I feel ignored, misled, and very poorly treated as a customer. I would strongly advise others to stay away.

Easy to trust. Fair bonus terms and easy to use site.

Never had a problem with them regarding deposits, general play or withdrawals.

I've even been "slick" and deposited only to withdraw within a few spins as I hit big and still, they make no problems...

My guess is, most of these negative reviews are from people that expect to win when they deposit or, deposit one more time, then another.. But gambling is random and most likely you'll lose.

Very stupid Casino. I made a deposit of 500 SEK and authomatically received 500 SEK bonus without even asking for it. I played and played and won something but I could only withdraw the 500 SEK I deposited! It said all the time "99.9%" left, I played and played and it said "99.7%" left. "99.6% left until you can get your bonus! I don't want your bonus! The money I won was counted on the bonus money???? I don't need the headache! Folk this casino is not worth it! I blocked myself permanently! Let's go somewhere else!

Doesn't pay withdraw. Avoid scam

I have now tried for days to withdraw money from this scammy site. I remember Vera&John for being a casino with good customer service, but these days they are just ignorant and don't give a damn about their customers.
I have a problem typing in the bank information. Every time it won't let me type in the information to get the withdrawal through. Customer service are just saying the problem is not at their end, but it has to be.
I write in the same information at other casinos with absolutely no problems what so ever.
So be warned! These people have no intention paying winning customers.

This is the casino that aired commercials on Japan's major broadcasters: Nippon TV, TV Asahi, and TBS. To be honest, from the moment I saw the ad, I felt nothing but suspicion. Hearing everyone's opinions has truly made me understand the reason for that suspicion. I'm really grateful.

hello everyone, if you play vera&john, I want to warn you about fraudulent behavior, when they don't pay out money and don't communicate with you at all without you breaking their rules. I'll give you an example... I requested a withdrawal on 11/06/2024. It happened twice they returned to the game as unpaid and when I wrote to them by email I did not receive any reply. They have a blocked chat, and you can't even send an email from the help page.. Wrote I have contacted them every day until today and I have not received any answer. I don't think about the money anymore, I don't want it. But I want to warn everyone not to play VJ, you will be robbed. This is no longer a casino where they pay out winnings quickly. If you can, spread this message so that no one else comes across it

Worst swedish casino out there.

I deposited 100 kr and got to play with 200 free spins. I played abit and decided to get rid of the bonus and take out the money.

More than 12 hours later and still nothing.
When i tried to login, it said i got ”blocked” and should contact support.

Contacted chat and got told they need to come back to me by email.

Matilda had no answer for me and acted like a bot.
Probably got insulted and cried about it aswell.

Lucky it was only 100 kr.
Dont spend time on this shi*ty casino. :)

I really enjoyed this casino.
I did all verifikation They asked for and i had set limits. All of sudden They close my account.
I asked why. They said, cuz you have debths.
How do They know or even What does That have to do with anything, lots of people have loans and debths. Then i got No further explanation. Why do we have set limits if these arent enough? I find it to be a form of abuse this..

i have recently won or buy a good bit of free spins. non of the games where i have earn free spins will load up until they go to unavailable....i lost about 200 free spins already. today another 110 going to trash as games will not load... have video recorded as proof. any other game will load in 2seconds, but not the one i have won free spins....

Really Bad Casino. They dont pay me my money. The verifiying process takes very long. Stay away from this casino

Customer service is amazing! response to my queries almost immediate. Document verification completed in timely manner quicker than any other casino I have been on. Withdrawal was amazingly quick. Received winnings the very next day ant that was through a bank transfer, all other casinos I have played seem to drag the process out. I totally recommend Vera&John Casino as a honest and trustworthy organisation. Other casinos take note, keep up the good work guys.

This are the most funny and well done website for a casino I have been in to. The chatthosts are very friendly and helpfully and they have a range of games also

The company running this casino, is poor at best we have had verajohn for some time in Denmark, but without warning they are closing down the casino for our country.

They dident feel like it was importen enough to inform us about it at all one day you log on and all your coins/points that you might have had in your account is just gone, shop option gone, and the only reason i know they are closing down is because i sendt a mail to them asking where my points where and what happend to the shop, just got a reply saying they are closing and that was pretty much it.

The verajohn website is still up for Danes and you can still play untill tomorrow 5/2-19 when they plan to close it, and there has still not been any emails or any info in news about it on the website.

Its such a poor way to run a company so let this be a warning to others who are thinking about trying this casino, they truely dont give a F about the costumers.