I really liked the 1000 GSM Hoodie, beautiful petroleum color, very thick, very soft in the inside and outside; I tried it on and it fits very well, long arms. I would recommend it if someone is l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything about the product itself is good, the stitching and materials are very good for the price. The delivery was quick, it took around a week for it to arrive, and the shipping was easy to track... See more
Company replied
Only thing to mention. The shipment was a little weird, because it said it would arrive a certain date, and it didn't, but also, i didn't really believe it would, so I knew it would only arrive on the... See more
Company replied
Have bought multiple items from Velour Garments and honestly, was surprised by the quality. It's very good for the price and will definitely keep coming back for more. Additionally, they have great cu... See more
Company replied
Company details
Written by the company
Highest quality cut and sewn garments, handcrafted and sustainably made by textile artisans in Barcelona, Spain.
Handmade in Spain
Written by the company
- Each and every garment is crafted individually by textile artisans in-house to ensure its traceability and high quality standards.
Contact info
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Velour Garments
Hello Andy,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
Amazing Quality & Very Fast
Trustworthy company with fast shipping. Items were amazing quality.
26 May 2026
Reply from Velour Garments
Hello Rúben,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
Reply from Velour Garments
Hello Alexis,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
All in!
Great at transparency during the order, products are great quality (1000 GSM hoodie and a work jacket)
27 May 2026
Reply from Velour Garments
Hello Martin,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
Great customer service and products from Velour Garments
Excellent from everything in your control, Fantastic quality hoodie, quickly shipped to north america then sadly final delivery from UPS in my Canadian city is terrible, UPS notified on a Thursday of delay, altered delivery to the next day, on Friday 6 more updates and drove package all over my city and just before 21:00 cancelled delivery till the following Monday.
27 May 2026
Reply from Velour Garments
Hello Gerald,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
This is my second purchase from Velour…
This is my second purchase from Velour Garments and I adore their 600 GSM sweaters. They are the perfect weight and feel substantial. Great colours. This is not a “buttery soft” sweater but it holds up to getting work done when needed and feels good on.
27 May 2026
Reply from Velour Garments
Hello Amanda,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
Item never arrived
27 May 2026
Reply from Velour Garments
Hello Ezra,
Thanks for letting us know.
We have reviewed your tracking information, and we can see that the package is still in transit.
We have reached out to you via email to guide you accordingly if the package does not arrive.
Velour Garments
Exceptional quality & as described fit
27 May 2026
Reply from Velour Garments
Hello Jack,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
came hella quick even though i’m from…
came hella quick even though i’m from aus, perfect quality
27 May 2026
Reply from Velour Garments
Hello Dylan,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
Reply from Velour Garments
Hello Sergio,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
Great Quality
The garments are clearly made in high quality processes and materials, the sizes are correct ( I'm 173cm tall and have a very wide back and the S size fits me perfect). To take into account, I would recommend you to improve the quality control, even though the fits are nice, the quality of the materials too, there are sometimes that the garments come with a loose thread or many, this is something to be more revised for a 45 euro shirt. The delivery service should be changed, they say nothing about when will it be delivered until the day it comes, if you are not home the just leave it in some neighbours house or take it away with them without saying anything. Apart from this, incredible brand, the quality as said is notorious and the enviromental awareness and friendly production is also very nice.
26 May 2026
Reply from Velour Garments
Hello Oriol,
Thank you for taking the time to share your experience.
We're constantly working to improve our quality control processes, as this is something that is very important to us. We also take note of your comments regarding delivery. We work with several shipping carriers and, unfortunately, we cannot monitor every shipment individually, but we will continue working to reduce situations like the ones you described.
Thanks for being part of the Velour community!
Velour Garments
Nice delivery with hi quality products
26 May 2026
Reply from Velour Garments
Hello Izan,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
Reply from Velour Garments
Hello Coco,
Thank you for the review!
We're happy to hear you enjoyed your experience with us. Thanks for being part of the Velour community.
Velour Garments
Product smelled bad
I ordert a piece. The delivery was fast, but I had to pay 5 € for it. After unboxing the product it smelled very much like bleach, so I requested a refund.
To refund the Product i had to pay another 10€ porto from Germany.
All in all I payed 15 € for nothing.
Not buying again from this brand.
18 May 2026
Reply from Velour Garments
Hello Moritz,
We're sorry to hear about your experience.
However, we do have a dedicated customer support team to help resolve any issues that may arise. If you believe you have received a defective item, next time we encourage you to contact us at support@velourgarments.com and we will always do our best to provide a suitable solution.
Thank you for your purchase and for taking the time to share your feedback.
Velour Garments
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
great quality
21 May 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
Best hoodies
18 May 2026
Reply from Velour Garments
Thank you so much for the support and kind words! It does help us keep improving.
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