Vela Survey Reviews 

520
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Smart Home Surveys have been great to work with and have always responded very quickly to our requests and provided very useful recommendations for our next steps. They have been very flexible in meet... See more

Rated 5 out of 5 stars

We've had an excellent experience. Smart Home Surveys are very responsive, communication is easy, fast, and clear as is the interface for receiving quotes, scheduling survey, and final reports. The su... See more

Rated 5 out of 5 stars

Thank you so much for such a thorough survey! These are definitely the surveyors to use to make sure all potential problems are detected. The team are extremely friendly and they moved extremely... See more

Rated 5 out of 5 stars

Great service. Friendly, easy, reliable. They don’t oversell and give honest advice. The service didn’t stop after the survey, they continued to connect me to local specialists to answer remaining que... See more

Company details

  1. Chartered Surveyor
  2. also in
  3. Real Estate Appraiser
  4. Real Estate Consultant

Written by the company

Vela Survey is an independent residential surveying and property advisory practice, providing expert RICS home surveys, property valuations, snagging reports, and party wall expertise, across London and the surrounding areas. Formerly Smart Home Surveys, we combine extensive local knowledge, professional expertise and a client-focused approach to help homebuyers and owners make informed property decisions with confidence. From Level 2 and Level 3 Home Surveys to market valuations and specialist property advice, our aim is to deliver clear, reliable guidance and outstanding customer service at every stage.


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

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4.9

All reviews

(520)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

They were really fast, thorough, helpful and friendly. Probably going to save me quite a lot of money!

7 November 2025
Unprompted review
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Reply from Vela Survey

Good to hear that the survey is going to save you money - it underlines the importance of a survey and of using a quality surveyor. Thanks for your review. Adam

Rated 5 out of 5 stars

Excellent service

Excellent service, very responsive, detailed report, further guidance provided on different areas relating to the property we were purchasing. Highly recommend.

1 September 2025
Unprompted review
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Reply from Vela Survey

Thank you Eleni, I'm glad the service wa useful. Adam

Rated 5 out of 5 stars

Honest and Professional

I received a prompt reply to my initial enquiry, and I was impressed with how quickly they could carry out the requested valuation. It was not a straightforward situation on my part, but after speaking with Adam who was completely transparent and offered good advice, I knew I would be in safe hands.

4 November 2025
Unprompted review
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Reply from Vela Survey

Thank you for your review Tania, I'm glad I was able to help. Adam

Rated 5 out of 5 stars

3 bed apartment in City of Lindon

We had a level 3 report on a 3 bed apartment within a listed ( former school) block. The service was incredibly efficient, the report was clear and guided you to the important issues in a clear way. The follow up service they offer was also very useful and Alex was very easy to talk to. We would certainly consider using Smart Home Surveys again

9 October 2025
Unprompted review
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Reply from Vela Survey

Thank you for a thorough review, I'm glad we were able to help. Adam

Rated 5 out of 5 stars

Easy, Simple and thorough

Adam and his team were very thorough. Even helping on further surveys outside of their own scope. Suggesting and forwarding experts to myself. I have used them twice and would highly recommend.

21 October 2025
Unprompted review
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Reply from Vela Survey

Many thanks Campbell - good luck with the move. Adam

Rated 5 out of 5 stars

Excellent company and service

I’ve used smart home surveys twice now and they have been excellent. Everything is personalised, thoughtful, clear, and professional. The service they provide is efficient and filled me with confidence and reassurance around the huge choice of buying a property. Adam has been a pleasure to work with.

20 October 2025
Unprompted review
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Reply from Vela Survey

Thank you for a great review, we aim to make the buying experience a bit less painful for our clients! Adam

Rated 5 out of 5 stars

A professional and efficient service…

A professional and efficient service with a personal touch. Smart Home Surveys are not the cheapest but they offer value for money.

10 October 2025
Unprompted review
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Reply from Vela Survey

Thank you Emily, I'm glad you found the service value for money. Adam

Rated 5 out of 5 stars

Professional, detailed, and reassuring

Excellent, thorough service from start to finish; The survey was handled with real professionalism and the report was detailed, clear, and easy to follow. Communication was good and all our questions were answered promptly and patiently. Highly recommended.

14 October 2025
Unprompted review
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Reply from Vela Survey

Thank you for a great review Jon and good luck with the purchase. Adam

Rated 5 out of 5 stars

Use these guys

Prompt, professional and thorough! Would 100% use again. Always available to chat and flexible to my needs.

2 October 2025
Unprompted review
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Reply from Vela Survey

Thank you Milly, I'm glad you found the service useful. Adam

Rated 5 out of 5 stars

Excellent service, would use again!

I used the Smart Home Surveys earlier this year and they were above and beyond. Ian carried out the survey and was extremely thorough, and with his knowledge of 30+ years you feel in very capable hands. Adam (Head of Client relations) was of great assistance throughout the process. I have to say, this company stopped me from making a bad purchase decision.

4 February 2025
Unprompted review
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Reply from Vela Survey

Hi Nayna. I'm glad we were able to help you make the right decision on this one. Adam

Rated 5 out of 5 stars

Good service

A mid-range price from the other companies whom I also asked for a quote. Smart Home Surveys were very responsive and attended quickly. I had no issues, and will be happy to use them again.

26 July 2024
Unprompted review
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Reply from Vela Survey

Thanks for a great review.

Rated 5 out of 5 stars

Thorough surveys

The surveys were thorough and they were available for additional questions and advice afterwards.

9 June 2025
Unprompted review
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Reply from Vela Survey

Thanks for a great review.

Rated 5 out of 5 stars

An amazing service from Kirsten

An amazing service from Kirsten! Avery detailed survey but an even better phone call after where she went into lots of detail (even recommended a reorganisation of a bedroom - well beyond the scope of a building survey). Smart home surveys weren't the cheapest but Kirsten worth the investment. Thank you!

22 July 2025
Unprompted review
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Reply from Vela Survey

Hi Gareth, Thank you for a great review. I'm glad you were able to appreciate the value that we offer and level of support and expertise that we give to our clients.

Rated 5 out of 5 stars

Good service

Good service, helpful in answering questions even days after the survey!

18 July 2025
Unprompted review
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Reply from Vela Survey

Hi Rushil, thank you for a great review. Adam

Rated 5 out of 5 stars

Great experience

I had a great experience with Smart Home Surveys. Communication was quick and friendly. Our surveyor was very professional and took the time to explain her valuation in layman's terms, which was hugely appreciated. The survey itself was thorough, efficient and clear. Highly recommended.

25 June 2025
Unprompted review
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Reply from Vela Survey

Thank you for a great review. We aim to make things as clear as possible to our clients and it sounds like that worked for you. Adam

Rated 5 out of 5 stars

Straightforward, simple process, detailed report

I rang five survey companies to get quotes and their timeline. Smart Home Surveys weren't the cheapest (or the most expensive), but they were able to send a surveyor within a week where the others only had availability between two and six weeks away. I was also reassured by their professional manner and rather uncluttered system. You have a conversation with them, they email you an invoice, you pay it, the survey is arranged, and then you get your report. I couldn't have asked for a more straightforward process.

We had a RICS level 2 survey because the house we're buying is in good condition. What we got back was more detailed than I expected and we were able to ask a few clarifying questions.

4 July 2025
Unprompted review
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Reply from Vela Survey

Hi, Thank you for such a thorough review. I'm glad that you found our process straightforward to use and that you found the Level 2 Report gave you plenty of detail regarding your future home. Adam

Rated 5 out of 5 stars

High quality service

Alex Lynch provided a detailed and thorough survey report and was attentive in providing follow-up advice. Would recommend.

13 June 2025
Unprompted review
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Reply from Vela Survey

James, thank you for your kind review. Adam

Rated 5 out of 5 stars

10 stars

Adam, Alex and team went above an beyond to address further queries I had after completing the building survey. I would have rated the survey alone as 5 stars, but really their extra services would make this a 10 stars if I could. Highly recommend

26 June 2025
Unprompted review
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Reply from Vela Survey

Hi Lindsay - thank you for such lovely comments, we try go beyond supplying just a report and offer extra insight and advice. Good luck with your move.

Rated 5 out of 5 stars

Fantastic customer service!

I asked for its services several times.
Adam and his team are very helpful and reply very quickly

If you need help with the RICS valuation, there is no need waste your time and look for another option

Well done!

10 June 2025
Unprompted review
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Reply from Vela Survey

Hi Marcelo, thanks for such a great review, I'm glad we were able to help. Adam

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