I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When the engineers eventually got to site they did a brilliant job. Replaced my broken unit, then took me through the replacement unit. Thank you.
Lin from VMS was an excellent and expert installer, who arrived when agreed and worked hard to install my dash cam. He even went above and beyond with a question I had about where the OBD socket w... See more
Ray is a great guy, fantastic service and fantastic price! Very knowledgeable guy. After having Apple CarPlay in cars for the past however many years and being told by at least 15 coders that it wasn’... See more
Company details
Written by the company
The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!
Contact info
Bridge View Court, 19 Grange Rd, SE1 3BT, London, United Kingdom
- 0808 188 9019
- contact@vehiclemultimediasystems.com
- vehiclemultimediasystems.com
4.5
Excellent
141 reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Really impressed with how supportive…
Really impressed with how supportive and helpful VMS are! Their friendly approach, professionalism and willingness to help really stand out. It’s clear they care about providing a great customer experience and making the whole process as straightforward as possible. Would definitely recommend VMS to anyone looking for dashcam installation services!
24 October 2026
Unprompted review
Poor business and services unbelievable…
Poor business and services unbelievable response time when it comes to taking your money but experiencing there fitting process was a joke never would recommend to anyone else
13 October 2026
Reply from Vehicle Multimedia Systems
We strongly disagree with this review, as it gives a very misleading and unfair account of what actually happened.
Our engineer completed the installation and tested the screen with you present, confirming that everything was working perfectly. However, you was in a rush to leave and decided to get involved in the process of closing up the vehicle. During this, you accidentally damaged a wire, which resulted in the vehicle not starting and also affected the screen we had installed.
Despite this being caused by the your own actions, we did not walk away or leave you to deal with the situation. After the vehicle was repaired by a third-party company, our engineer returned, at no additional cost, to re-setup and configure the screen.
In other words, we went out of our way to put things right, even though the damage was not caused by our workmanship. We absorbed additional time and costs to ensure you was not left without a working installation.
To then receive a review suggesting that our fitting process was a "joke", without any mention of your own involvement or the lengths we went to resolve the situation, is frankly disappointing.
We are one of very few that are fully insured in this field, with experienced in-house engineers. We are happy to take responsibility when something goes wrong due to our workmanship and rectify. We believe this review fails to represent the full facts and the level of service we provided.
Great communication and very…
Great communication and very knowledgeable staff, I would definitely recommend and use again.
4 October 2026
Good communication throughout
Good communication throughout, literally came to my home to install and done to professional standard. Would recommend!
31 August 2026
Unprompted review
Great service
Good communication, explained about the use of the equipment. Friendly, helpful guys, would highly recommend
31 August 2026
Unprompted review
The service was truly very fast
The service was truly very fast, and the dashcam installation was successfully completed in a short time.
19 August 2026
Unprompted review
Really great experience with Vehicle…
Really great experience with Vehicle Multimedia Systems. They were very communicative throughout and made the whole process easy.
Ray was great on site and helped replace the Android screen in my car. He was friendly, knowledgeable and got everything sorted without any fuss.
Really happy with the outcome and would definitely recommend them.
19 August 2026
Unprompted review
First class service from start to finish
First class service from start to finish
Very happy will use again
17 August 2026
Unprompted review
Fast efficient service
Really fast service. Responded to my message instantly. Ray was very friendly and helpful. And even did the service at the shopping village so we could do something while we waited. Would definitely go back again. 2nd time this has been done for me and will continue to return for future vehicles
17 August 2026
Unprompted review
Ray was clearly very good at what he…
Ray was clearly very good at what he does. Knew exactly where to look to resolve the issue on my bmw m5 and sorted it efficiently. Would definitely recommend.
11 August 2026
Unprompted review
Thank you Ray
Ray was very friendly and had the box installed within 30 mins. I now have fully functional CarPlay whilst still being on the OEM BMW screen. Transitioning between the car’s system and the CarPlay is very simple and feels like it was there from factory. Overall I am very happy with the product and installation
11 August 2026
Unprompted review
Very responsive and did the install…
Very responsive and did the install quickly as soon as the unit was in.
23 June 2026
Unprompted review
Great CarPlay
Great shop - super responsive on WhatsApp, very knowledgable & got the CarPlay working perfectly! Recommend using these guys.
3 June 2026
Unprompted review
AVOID AT ALL COSTS PLEASE!!!!!!!!!
AVOID AT ALL COSTS PLEASE!!!!!!!!!! Brought a device APRIL !!!!! JUNE we still have no product or installation. All items and accessories. Paid £500 . Received nothing . Constant chasing of technicians. Cancelled installation dates last minute. Very unprofessional. I WILL BE DOING SMALL CLAIMS AS THERE ARE TAKING NO RESPONSIBILITY.
-Technition came first to install when came couldn't due to my oem device not working so i purchased and installed a brand new oem device. Upon installation found out he had left 6-7 screws missing out my centre console and oem device so it rattles.
- SINCE installation of my new device trying to nail down dates for him to come is non existant . Poor communication. Doesnt even respond to me.
AVOID PLEASE DO NOT USE!!!!
NEVER EXPERIENCED SERVICE LIKE IT EVER!
3 June 2026
Unprompted review
Reply from Vehicle Multimedia Systems
Hi,
We are struggling to understand the basis of your complaint.
Following your order, our engineer attended within the agreed timeframe to carry out the installation. However, the installation could not be completed due to a fault with your vehicle’s OEM system, which was outside of our control and required rectification before any installation work could proceed.
You have since informed us that the OEM fault has now been resolved. As we have already explained on multiple occasions, the engineer is currently away and unavailable. He has confirmed that upon his return, he will contact you directly to arrange a new installation date.
It is unreasonable to expect the engineer to cancel existing commitments, reschedule other customers, or return from leave at short notice simply because your vehicle is now ready for installation. We have fulfilled our obligations by attending when originally booked and have continued to communicate with you throughout the process.
The reason you have not received a direct response from the engineer is because he is currently away and not working. Despite this, our office has continued to respond to your enquiries and keep you updated.
The situation has been explained clearly and repeatedly. Once the engineer returns, your installation will be scheduled accordingly.
Exceptional service
Exceptional service, helpful in teaching me how to navigate the system after its been installed. High quality product with experienced mechanics installing the car play. Have already recommended to my friends and family and this is a game changer for your car.
30 May 2026
Unprompted review
10/10 service and communication
10/10 service and communication. Will use again
31 May 2026
Unprompted review
The guys were helpful and very…
The guys were helpful and very professional!!!
30 May 2026
Unprompted review
Great product and service- really…
Great product and service- really efficient and nice guys.
21 May 2026
Unprompted review
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