After opening what I thought was my complete order, I only found half of it. I immediately submitted an inquiry to find out about the missing item. Jason responded quickly to inform me that my order s... See more
Company replied
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Protect your world... We provide collectors, players and investors of all ages, abilities and backgrounds with player-refined, meticulously designed, premium-quality products. A shared obsession for cards and a passionate, heartfelt belief in their power for good and ability to unite people, is a creed Vault X live, promote and do business by.
United Kingdom
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Replied to 80% of negative reviews
Typically replies within 2 weeks
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These are the best binders, me and my wife have around 40-50 of them and we will always use these excellent binders for our pokemon collection. We have been getting these binders for a couple years now and they dont even look worn down. The vault X team is very friendly and responsive!

Reply from Vault X
We love their product and customer service. As a collector, the protection and display of our collectables is of top importance. Moving forward, all of our binders will be Vault X for my family's treasured Pokemon cards!

Reply from Vault X
Vaultx products are beautiful . This was my second order and was stocking up on a limited piece they did . Unfortunately the package came damaged and the cases not in the best condition. I reached out and I received a quick & generous solution . Even after this little blip I will still and always will , continue to buy from them . Thank you team VaultX.

Reply from Vault X
VaultX products are really very good. The quality is excellent and the materials feel strong and durable. The design is simple, clean, and very practical for collectors. Everything feels safe and well organized. I am very happy with my purchase and I highly recommend VaultX.

Reply from Vault X
I have so many pokemon cards and photo cards that are stored loosely in boxes and I wanted a better way to organize my favorite cards. I researched best binders and vault x was the most recommended. I ordered a few binders, penny sleeves, and the exact fit sleeves - all items are great quality. The order was split into 2 shipments and I missed the email with the 2nd tracking code so I wasn’t sure if both were supposed to arrive at once. I reached out to customer service and they quickly responded with the 2nd tracking code. They were very nice. The 2nd box arrived soon after. Great customer service. Great products.

Reply from Vault X
I purchased a white edition binder and unfortunately the box it comes in was damaged. I let them know and the next morning they just immediately shipped out another binder. Incredibly impressed by the quality of the binder, and the customer service.

Reply from Vault X
The support team is incredible! I had a problem with my order and not only did they help me but went above and beyond! Love the quality of service and product. Would recommend 10/10!

Reply from Vault X
Well designed products, especially great binders for collecting trading cards. Unique formats which cannot be found by other companies. Additionally a great customer support in terms of communication and problem solving.

Reply from Vault X

Reply from Vault X
My order got lost in transit and they sent replacement ones super quick!
The quality is great as well(:

Reply from Vault X
Ive gotten amazing help from the team every time ive ordered and contacted them. Could not recommend them more!

Reply from Vault X
Want to say a massive thank you to April Hicks. We had a brilliant time discussing Vaultx products with her at the recent Pokemon event at Excel London. Thank you for demonstrating the binders to us at EUIC!

Reply from Vault X
Gloria was super amazing! She got back to me very quickly and shared some insight for my future purchases which is awesome!

Reply from Vault X
I recently went back into collecting trading cards last year. It's a hobby of mine that started in the early 1990s.
I mainly collect Marvel trading cards, and was on the lookout for binders and sleeves that will protect my growing collection. I looked into countless reviews on YouTube and decided that I would go with VaultX. And it did not disappoint.
I am from the Philippines, so VaultX does not sell directly here. I purchased their 9-pocket premium zip binders (red) through online resellers, and I liked it alot. I also asked my nephews, who were living in France, to buy me additional binders. So, they bought 2 for me, a 9 and a 12-pocket zip binder (black). I am currently on the lookout for a rerelease of VaultX's 16-pocket version.
Anyway, I sent an email to their customer support section, because I wanted to know if they will produce TOPLOADER binders in the future. I need those for 100PT trading cards, and they replied to my inquiry, which was a surprise to me, because I rarely encounter companies that would take the time to reply to their customers.
Thanks, VaultX! You gained a loyal follower. Looking forward to that TOPLOADER binder, and the rerelease of the 16-page binder.

Reply from Vault X
The support team helped me out a lot when my order was lost in the mail. And I love the binders I only use vaultx for my pokemon cards it's the best in the world to keep them safe for all my master sets.

Reply from Vault X
White edition is something incredibile !!!

Reply from Vault X
We absolutely love vaultx products great customer service always fast despatch! Had first product defect ever and quickly resolved top notch service as always

Reply from Vault X
I have purchased a few binders from Vaultx. I always like the sleek look and the variety the company offers. I had an issue with my most recent purchase where the Zipper was getting stuck,which is uncommon for the product. I reached out and within 24 hrs the vaultx had made right by me. I am truly impressed not only by the quality but by the customer service vaultx offers. I will definitely ne purchasing all my future binders (and my kids binders) from vaultx.

Reply from Vault X
We collect Pokémon cards and they have the perfect binders and sleeves for those collecting! Whether you're trying to get a full Pokédex or just want a small binder for your small collection, they have a variety of sizes and colors! The only thing I wish they'd do is get some binders and sleeves for the jumbo Pokémon cards!

Reply from Vault X
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