Vapesale24 Reviews 267

I had a simple question and contacted customer service THREE TIMES – not once did I get a straight answer. Instead, I received rude, robotic replies full of copy-paste excuses about order processing times, which I never even asked about. They ignored my actual question every single time.

On top of that, their shipping times are misleading. They promise 3–4 business days for delivery, but take 3–4 days just to process the order before shipping. My package arrived much later than expected.

Avoid this company if you want honest communication, respectful treatment, or fast delivery. There are better alternatives out there that actually care about their customers.

I am extremely disappointed with VapeSale24. I placed an order and paid in full, but I never received my items. Despite multiple attempts to contact their customer service, I received no response. This experience has been frustrating and unacceptable. I would not recommend VapeSale24 to anyone.

I've received a request to review the product for the third time, but I haven't even received it. I've been waiting for over a month, and you're either unreachable or just not responding. You have at least three different email addresses, but I haven't received a single reply.

I can't even register on your website, yet at the beginning, you told me to check my tracking code under my user account. I couldn’t find it, and after a long wait, a colleague finally responded, sending me a screenshot from their phone, telling me to use that code for tracking.

On top of that, it's not even the same courier service you initially mentioned—it’s DHL Express, not Royal Mail. I've been waiting for my package for over a month, and DHL Express only told me that they have received the shipment information but that the package hasn’t been sent to them yet.

I feel scammed. I wouldn't recommend this website to anyone because it's an absolute joke. This was just a test order, but I hope you spend my money on medicine. 🙂

Do not order from .com - on the off chance you will receive your order but is it worth it? :)

I ordered on 10/2-25 they took the money and haven't sent my package yet and don't answer when you write to them by email or call them and the company jm wholesale doesn't want to know about it even though they are the sender, it says in my email order Ordre no 6150

I have not received my goods. The company is unreachable. Info@vapesale doesn't exist, can't be reached. 3 weeks since I ordered

Order received!!! Thank you so much for keeping true to your word. First delivery attempt failed due to an error from DHL. Customer support was quick to send me a coupon for the full order amount so I could place a new order. New order arrived in record time. Super happy with my order and your amazing customer service!

Arrived after 5 day's, products we're good.Btw i am not a bot

Ordered 2 weeks ago, didn't receive anything so far, only got 1 response to around 5 messages, saying my product would arrive soon and I had a track and trace code on my account and in my e-mail.
I can't even make an account on the site.. and I never received a track and trace.
Can't seem to talk to anyone for a refund OR my products. Such a shame.

Ordered a few vapes from them that arrived less than a week ago. Shipping was fast but their customer support is diabolical. One of my devices came faulty with no liquid in them and a faulty battery. They refuse to give me a replacement or refund even though i’ve sent countless videos and pictures detailing the issue, their reasoning is they can’t help me because i used up a 30.000 puff vape in 2 days which is impossible.

Bought some products and wired the money immediately with the reference number. After a week I was told by Elisa from customer service, after I contacted them as my order was cancelled, that they are not fortune tellers and can’t see where a payment is from without the reference number. Not being fortune tellers is fine, not being able to read or communicate is something else, as the info was added. 1 out of 10, wouldn’t recommend

Not delivered after a month, no mail answers, no possibilities to follow the package (probably because there is no package)
Obviously it’s a trap don’t loose you’re money like me.

I placed my order on 12.10 and now is 27.10 so its been 15 days and no answer.. worst delivery shipment, order number #4602, at least send my money back

Good prices, large selection, but in case of a problem there is no real help. In total, I made 4 orders in this store Order 1 - everything ok, delivery after 5 days. order 2 and 3 - 5 days after ordering, the shipment was marked as return. even though it was a delivery to a pickup point, at first it was proven to me that I was the one who did not pick up the parcel, but eventually it was found that it was the courier who was there outside opening hours. I received a refund in the form of coupons, but I had to pay for the next shipment at my own expense. order 4 - parcel delivered 10-10, delivery 16-10. 17-10 I contact CS on the website because the e-cigarette does not work as it should - this is my third product of this type, but it is the first time I have encountered such a problem, so I want to send the product back for warranty. Customer service informs me that it is definitely my fault and if I send the product back, they will return it to me if it works. Yes, it turns on and you can vape, but each time you remove the pod, it ends up being damaged. after asking to send shipping stickers, CS keeps informing me that I have to do it at my own expense and if the specialist determines that it is a product defect, they will issue a refund - the specialist is supposed to be someone from the company's office in Riga, which at the beginning confirmed that the equipment was working properly. The next chat messages from CS were in the form of an order in capital letters with an exclamation point - which seems unprofessional. I refused to contribute to the costs and asked for a refund in accordance with consumer law to withdraw from a distance contract within 14 days, this message was ignored and my chat was closed. additionally, in order number 4, some of my liquids arrived after the expiry date (which was not mentioned on the website in the case of the 10 ml liquid)

to sum up, the prices and selection of products in this store are exemplary, but in case of any problems customer care 0/5. this company will determine without investigating the matter that it is not their fault and you have to pay it.

My experience so far with this shop, my Order #4577 was payed for, and I received confirmation of it. This was done Thursday and by Friday my package should have been sended, it wasnt but thats not the main issue
My biggest problem is that there isnt a phone number to call and their email literally doesnt work, this is the message i get when i try to send an email:
Your message wasn't delivered to info//vapesale24.//m(the slash is there cause you cand put emails adresses on reviews) because the address couldn't be found, or is unable to receive mail.
This alone is absurd, + the fact there is a stept guide just for making a purchase is kinda funny ngl, i payed extra for the fastest delivery (about 80€) and not only it wasn't sended but i can't even send an email to see if everything is going smoothly.
I hope they can fix the email thing, or add a phone number or chat bot, anything to make conversation between the partys possibile.
17/10/24 i just received shipping tracking and information, will update after i get my package :)
30/10/24 all 3 came, got the one i chosen, prices are really good but comunication is a no go

Bought a Vaporesso Luxe XR and the device is working flawless.

I ordered it in the evening and the item got shipped the next day.

Shipping was a few days, and considering the distance between the seller and I, it was a quick delivery. But after sending the package, its on the postal offices anyway.

Costumer service was great when i asked my questions, it took under 5 minutes for them to answer what i needed.

5/5, I am definitely going to buy from here again.

Was already shipped when my payment went through. Came fast, under a week and got all I ordered.

Every order is directly send out and within a week at a pick up point naar me. Very good response if i reach out.so for me they are higly dependebale, recommend

I ordered last week 9x 10ml liquid and they Sended me 6… i texted the Support and Hope they will fix the Problem as fast as possible.

I will Tell you guys how it goes..

Br

I got a email saying that my parcel was shipped and after that nothing, their customer service is ass so don’t even bother to try using that, before this everything has worked perfectly but now they just took my money and after that nothing absolute disgrace of a website. And for the record the order was made 25.6 and today is 28.6, they give you no tracking code nothing, they dont even tell you which postal company they use, so you cant ask from the postal company.
Just unbelivable how low this company have fallen.