I ordered twice now and yes it takes some time to arrive but it does arrive. Support could be better but I noticed if you are nice to them they will be nice to you! My advice to them is use package... See more
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Bought 21 times (as far as order history shows), never had an issue. Items were good and came fast. Turned out to be my go-to vape supply store. On the 24th of November, I contacted the delivery c... See more
Says that delivery time is 1-4 working days, I have waited 4 days and on the first day I got email that package is on the way to me, and I think the delivery driver got lost because he has been drivin... See more
Company replied
Ordered a few vapes from them that arrived less than a week ago. Shipping was fast but their customer support is diabolical. One of my devices came faulty with no liquid in them and a faulty battery.... See more
Company details
Written by the company
One of the largest vape stores in Europe. With good delivery prices and a large number of different products in stock. More than 2500 different products are available in our warehouse. Fast delivery to all of Europe from EU warehouses.
Contact info
Germany
- vapesale24.com
2.6
Poor
267 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was worried in the beginning because
I was worried in the beginning because the original website was closed by the government (vapesale24.com) and the one I ordered from was with a different domain (vapesale24.store), but luckily everything went great!
I ordered on Friday evening and the ordered arrived on Tuesday to Hungary through UPS. Very fast and reliable, easy 5 stars
21 March 2023
Unprompted review
Vapesale24 new website
Vapesale24 new website is vapesale24.store you can enter with your account and see your orders.
17 March 2023
Unprompted review
Why is the site down
Why is the site down. I ordered didn't get any comfirmation that I ordered money gone and can't check the site
15 March 2023
Unprompted review
Nice
Three orders since February.
Everything was fine. Btw, if u didn't get a notification by email about new domain name (as me), check the spam folder. Idk why, but the letter came to the spam.
old domain> .com
new domain> .store
Happy shopping to everyone!
16 March 2023
Unprompted review
They back, all fine.
People, do not worry, they are back in business, today I received my order, which I have been waiting for since December. Just follow the instructions to activate your coupon for the amount you ordered and everything will be fine. You should have received the instructions in your email. Waited for the order for about a week. All good. Peace.
8 March 2023
Unprompted review
Okay
Okay, they say that the website is back on track. Placed an order on 28th of February.
March 6th today order hasn't been shipped yet.
I messaged them on the website and still haven't received no reply.
Turns out they do not update your shipping status on the first 5 working days. My package arrived two days later.
6 March 2023
Unprompted review
can ya send my packet its been a week…
can ya send my packet its been a week and it’s still in latvia. order number LTSVXUBPP
28 February 2023
Unprompted review
Don't trust them.
Still haven't received my things since November. I were waiting for them to get back to work, but even if they're back there's no use. My order changed to "working on order" and has been like this for over two weeks. For now they're a scam to me.
22 February 2023
Unprompted review
Great first experience!
Ordered for the first time and I am very suprised how fast was delivery. Says on the page that delivery in 7 days but i received my package after less than 6 days!
Keep up the good work!👍
22 February 2023
Unprompted review
Awesome!
I received the product after 6 days, everything was perfectly packed. The homepage says that you will receive the order after 7 days and I received it 6 days,great!! The best vape store with the best prices!
22 February 2023
Unprompted review
my order ZPOPVIOQA was made in november…
my order ZPOPVIOQA was made in november somewhere and still havent received my order. it says payment accepted. some days ago i checked it was WORKING ON ORDER, now i click to see my order I CANT EVEN SEE MY PAYMENT AND THAT I BOUGHT ORDER. just order ZPOPVIOQA. WHEN DO I GET MY ORDER ITS END OF THE FEBRUARY ALMOST.
21 February 2023
Unprompted review
they are indeed back up and running
they are indeed back up and running, they do take a longer time to deliver now, but they aren't scaming i guess.
21 February 2023
Unprompted review
scam as others stated
VMBTIZRBI placed order 2022/02/14. Next day they stated it was shipped, but few days later status changed to preparing. Chat wasnt answering and now the site is down. Going to open dispute in my bank
21 February 2023
Unprompted review
Reply from Vapesale24
Mr. Aleksandr,
Thank you for reaching out to us. We apologize for any inconvenience caused. Please note that we have received your order on February 16th, and payment was made at
2023-02-16 17:54:03, and as per our website, the order processing time can take up to 3 working days, followed by the shipping time of up to 7 working days. Our chat service is available all day, and we would be happy to answer any questions you may have.
We kindly ask you to be patient and wait for the order to arrive. If you have any further concerns, please do not hesitate to contact us via chat or email. We are here to help you.
Thank you for your understanding.
They seem to be back to business
Edit: So I placed the order and received it (even though the e-juice bottle is broken, but I contacted them because of this and maybe they will find a solution for that problem), the shipping took 6 days, seems like they are back to business. But their communication with the customers who placed the orders before their bust could have been better.
19 February 2023
Unprompted review
Reply from Vapesale24
Dear Justinas,
Thank you for reaching out to us regarding the missing items from your order. We apologize for any inconvenience this may have caused you.
As a solution, we have added a coupon to your profile already some time ago that you can use to purchase the missing item. You can use the coupon at any time or, if you prefer, we can issue a refund for the item.
If you have any further questions or concerns, please don't hesitate to ask. Our chat is always available to assist you.
Thank you for choosing to do business with us. We appreciate your support and loyalty.
Best regards
Scam! Not shipping anymore
Order GBRSGJZEI, been waiting for days, no support answer, no shipment shipped. They used to ship always before they went down, I have dozens of orders and all went good. Sadly they have exit scammed now
12 February 2023
Unprompted review
Reply from Vapesale24
Dear Angelica Rucker,
Thank you for your message and for bringing your concerns to our attention. We apologize for any inconvenience caused by the processing and delivery time of your order.
As indicated on our website, the processing of an order can take up to 1-3 days and delivery can take up to 7 working days. And as You placed Your order at 14.02.2023, thats mean that You will get Your order already next week. Please note that this is an estimated timeframe and delivery may occur sooner or later than stated.
We would also like to inform you that we have a customer service chat available on our website's homepage at the right corner. You can reach us there if you have any further questions or concerns regarding your order. We are always here to help and provide you with the best service possible.
We hope that when You will get Your order You don't leave on Trustpilot one star for us.
Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future.
Best regards
I did not get everything i ordered
I did not get everything i ordered. I have tried to send them a mail 3 times. I will never buy from them again
24 October 2022
Unprompted review
Reply from Vapesale24
Dear Emil Nikrozi Petersen,
We apologize for any inconvenience caused by the missing items in your order and for the lack of response from our customer service team. We take these issues seriously and would like to make it right.
Please send us your order number and details of the missing items via our chat at our homepage, and we will do our best to resolve the issue as soon as possible.
We value your feedback and would like the opportunity to make things right. We hope to regain your trust and have the chance to serve you again in the future.
Best regards
first 2 orders I got no problem but my…
first 2 orders I got no problem but my 3rd order didn't get my goods have written to who several times get no answer for a month ALWAYS BUY
18 January 2023
Unprompted review
Reply from Vapesale24
Dear Jusse Erre,
Thank you for reaching out to us. We apologize for any inconvenience caused by the missing items in your third order and for the lack of response from our customer service team. We take these issues seriously and would like to make it right.
Please provide us with your order number and details of the missing items via our chat or email, and we will investigate the matter as soon as possible.
We value your business and would like the opportunity to regain your trust. We assure you that we will do our best to resolve this issue in a timely manner.
Best regards
When VapeSale24 is coming back?
30 December 2022
Unprompted review
no delivery of goods
Site vapesale24:
"We will be open by the end of January and deliveries are planned all over Europe"
28 November 2022
Unprompted review
Where is my order?
15 December 2022
Unprompted review
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