Vapes Bars ® Reviews 27

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Faulty products, cheap, nasty and do not last. Flavours and/or battery run out far too quickly - so youre left with a vape full of battery but no liquid left, or vice versa. I've tried to comp... See more

Company replied

Rated 5 out of 5 stars

Good value place to go for vapes, I had a bit of a delivery misunderstanding with UPS but Sofia from Vapes Bars sorted it all out for me, great after care, if you have any problem they are with you a... See more

Company replied

Rated 5 out of 5 stars

Bought a few vapes from a shop which didn't work emailed the company who sent replacements, however one was broken so emailed again and no questions they sent a new replacement. Shopping was fast and... See more

Company replied

Company details

  1. Vaporizer Store

Written by the company

Home to a delicious line of disposable vapes. Follow us on Instagram @VapesBars


Contact info

2.9

Average

TrustScore 3 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I ordered Sunday on next day still not…

I ordered Sunday on next day still not been dispatched by 8pm Tuesday evening?

31 March 2026
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hello Amanda,

Thanks for your feedback, and we’re really sorry to hear about the delay you’ve experienced, we completely understand how frustrating that can be.

This isn’t the level of service we aim to provide, and we’d really like to look into what’s happened with your order. Could you please share your order number with us? Once we have that, we’ll investigate this as a priority and provide you with an update as soon as possible.

We appreciate your patience and the chance to make this right.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Praise where praise is due!

Having been a smoker for nearly 50 years…I’ve decided to give vaping a go and the guys (or girls) @ Vapes-Bars are so very helpful…I messed up the order…I placed the order in the wee small hours then sent an email to tell them and they went far beyond what they should have done to accommodate me…I would definitely recommend them to all my friends and family…thank you once again

16 January 2026
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Dear Alan,

Thank you so much for taking the time to leave us such a wonderful review. We truly appreciate your kind words and your trust in us.

We’re delighted to hear that our team was able to help and make things right for you. Knowing that our support made a difference means a great deal to us.

Thank you again for your recommendation. We look forward to serving you again.

Kind regards,
Vapes Bars Team

Rated 1 out of 5 stars

Bad customer services.

Ups marked it as handed to me personally while I was at work 8 miles from my home. After contacting ups who asked me to go directly to the company I raised a query with the company. First response was very positive, the reply promised they would look into it and get back to me, when I checked what was happening a week later I was fobbed off with a slightly less enthusiastic version of the first email, I asked for my query to be escalated to a manager as a complaint......

14 days ago.........and I'm still waiting for any sign of life from the company.

Very bad customer service. Will not use again.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Good value place to go for vapes

Good value place to go for vapes, I had a bit of a delivery misunderstanding with UPS but Sofia from Vapes Bars sorted it all out for me, great after care, if you have any problem they are with you all the way until you're happy. Highly recommended.

14 August 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hello Tim,
Thank you for sharing your experience! We're glad to hear you're satisfied with your purchase. Your support is important, and we look forward to serving you again!

Vapes Bars Team

Rated 1 out of 5 stars

Avoid

Ordered a Ghost smart vape, next day delivery... Over a week later and some crappy vape arrives. Not impressed at all. Refund or send the item I paid for please....

2 August 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hi Jae,

We are really sorry to hear about your experience. We always aim for the highest standards. If you haven’t already, we recommend checking the authenticity code to verify your purchase.

In the meantime, please share your email and phone number to hello@vapes-bars.com and our team will be happy to assist you.

Best regards,
Vapes Bars Team

Rated 5 out of 5 stars

The customer service is exceptional

The customer service is exceptional! My email was responded to very quickly, I felt I had been listened to and my query was answered and resolved immediately.

10 July 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hello Tesse,
Thank you for sharing your experience! We're glad to hear you're satisfied with your purchase. Your support is important, and we look forward to serving you again!

Vapes Bars Team

Rated 5 out of 5 stars

Bought a few vapes from a shop which…

Bought a few vapes from a shop which didn't work emailed the company who sent replacements, however one was broken so emailed again and no questions they sent a new replacement. Shopping was fast and very quick with solutions. Can't complain at them to be honest.

17 June 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hello Miss Charlotte,
Thank you for sharing your experience! We're glad to hear you're satisfied with your purchase. Your support is important, and we look forward to serving you again!

Vapes Bars Team

Rated 5 out of 5 stars

Vapes Bars, good service received

Easy to find what you need website, received good support for confirmation of order and delivery estimate by email request.
Ordered Sunday and received on Tuesday via UPS.
Good value diamond vape pricing.

13 May 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hello John,
Thank you for sharing your experience! We're glad to hear you're satisfied with your purchase. Your support is important, and we look forward to serving you again!

Vapes Bars Team

Rated 1 out of 5 stars

My order never arrived

My order never arrived.

I placed an order a few weeks ago and to this day I still haven't received a track and trace and they don't answer my emails either

30 April 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hi Kenji,

We’re sorry to hear about your experience and understand your frustration.

However, this situation was due to circumstances beyond our control. Unfortunately, we are unable to process or ship orders to Poland due to compliance restrictions on importing vape products. As a result, your order could not be fulfilled.

A full refund was issued on May 2, 2025.

If you have not seen the refund or need further clarification, please feel free to reach out again and we will be happy to assist.

Best regards,
Vapes Bars Team

Rated 4 out of 5 stars

Great flavour and good deals

Great flavour and good deals. Friendly staff happy to help out where they can if your new to vaping. It took me ages to quit smoking and I thought I'd never be able to replace it with vaping. They helped me find a vape that suited me and haven't looked back since.

17 March 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hello Oliver,
Thank you for sharing your experience! We're glad to hear you're satisfied with your purchase. Your support is important, and we look forward to serving you again!

Vapes Bars Team

Rated 5 out of 5 stars

Good support from customer service.

There was an issue with my order, and the customer service team worked to ensure that the mistake was rectified. Very good service.

5 March 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Thank you for your patience and understanding! Glad our customer service team could resolve the issue for you.

Your satisfaction is a priority, and truly appreciate your support!

Rated 1 out of 5 stars

Faulty products, poor customer service, DO NOT USE

Faulty products, cheap, nasty and do not last. Flavours and/or battery run out far too quickly - so youre left with a vape full of battery but no liquid left, or vice versa.

I've tried to complain about this and havent heard back from the CS email address - makes me think this company is a scam.

I'd only buy from a more reputable brand - or one that values its customers and their products a WHOLE lot more than these sharks do.

26 February 2025
Unprompted review
Vapes Bars ® logo

Reply from Vapes Bars ®

Hi Rachael,

We are really sorry to hear about your experience, and we take feedback like this seriously. As a reputable vape brand, we always strive to maintain high product standards. If you haven’t already, we recommend checking the authenticity code to verify your purchase.

In the meantime, we’d love to help make this right. Please reach out to us with your email and phone number, and our team will be happy to assist you.

Rated 1 out of 5 stars

I bought 2 bars 3500 ghost pro

I bought 2 bars 3500 ghost pro, one last only one day, it says 3500 puffs but it didn’t last for 500 and the other one didn’t even last for 10 puffs. Looks empty inside.

I think I’m scamed.

PS. I bought from Dubai Marina

30 October 2022
Unprompted review
Rated 1 out of 5 stars

Delivery not arrived

I have ordered vapes and already paid. It's been 2 months now and the delivery still hasn't arrived and my emails haven't been answered either

20 October 2022
Unprompted review

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