Vape Bar Reviews 70

TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

I was a frequent customer. I love the facility to earn loyalty points. I really dislike recieving faulty products, with no way to contact. I've sent numerous emails which have all been ignored. Texted... See more

Company replied

Rated 1 out of 5 stars

Ordered some vapes 10 days ago still haven't received them. Got in touch with the company and had no communication at all. (I sent multiple emails). I recently just had an automated email to say dispa... See more

Company replied

Rated 5 out of 5 stars

A great range of brands available in a variety of sizes, the larger capacity vapes really excellent value for money, but ALL of the vapes cheaper than I've seen anywhere else. Had excellent servi... See more

Rated 5 out of 5 stars

Such variety with vapes, they stock the best flavours ever, and are super sweet! No problems with delivery at all, came next day😊! also added a freebie, which is the cutest thing!! Definitely will be... See more

Company details

Written by the company

Our business and website vapebar.uk ceased trading in June 2022. It appears that we have since received recent negative reviews. Before leaving a review, we advise that you ensure that you placed an order with our business before June 2022 and check the domain of the business you have placed an order with to contact them directly.


Contact info

3.2

Average

TrustScore 3 out of 5

70 reviews

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Rated 1 out of 5 stars

DAMAGED AND UNUSABLE STOCK - WANT REFUND BUT NO RESPONSE FROM SUPPLIER

I have received stock but all the vapes have leaked out, not usable. I have tried to make contact about 10 emails so far and had no reply. 3 orders in total
I have ordered vapes from Vape Bar about 5 or 6 times now but the last 3 order #7863862 Jan £51.95 ; #7864146 Feb £37.98; # 7864477 March £37.98 have ALL been defected. I have had to throw away more than half of Jan and Feb orders and this last order that I received on Thursday, they are all hissing and leaking and not usable at all. This is simply not acceptable. I would like a full refund on my order and want to return this order asap. HAD NO RESPONSE FROM SUPPLIER !!! GRRR

15 March 2024
Unprompted review
Vape Bar logo

Reply from Vape Bar

Hi Sharon, our website vapebar.uk ceased trading in June 2022 before which time we had an excellent review score on TrustPilot so I can assure you that you did not place an order with our business.
I recommend you check the website domain you ordered from and contact them directly.

Rated 1 out of 5 stars

Awful communication

Awful communication. Received the wrong flavour and when I contacted them via their chat (waited half an hour for a response), I was told "yes, I can see we sent you the wrong flavour, the one that you ordered was out of stock". That's fantastic. So I order something, they don't have it and without contacting me, send me whatever they like hoping I keep it. Now I have waited over 24 hours for a returns label that I was expecting (I still haven't received this) so that I can repackage send the wrong item back to them and then wait days for my refund. Not counting on getting the refund without a battle either. DO NOT BUY FROM THESE GUYS. AVOID!

Oh, on reading a reply they sent to another customer (in May 2022) about not being their fault as they had to remove the Elux 3500 puff range to comply with regulations, that's a load of rubbish as this is what I ordered in August 2023. So, they are aware they are selling non compliant vapes, but they continue to do so. Should tell you everything you need to know about the company.

9 August 2023
Unprompted review
Vape Bar logo

Reply from Vape Bar

Hi there, our website vapebar.uk ceased trading in June 2022 before which time we had an excellent review score on TrustPilot so I can assure you that you did not place an order with our business.
I recommend you check the website domain you ordered from and contact them directly.

Rated 1 out of 5 stars

Been waiting for 3 weeks now ev time I…

Been waiting for 3 weeks now ev time I emailed it would say the email address doesn't exist then wen I dis manage to speak to someone they were very rude their spelling was all over the place they told me I'd been refunded then asked me if I want my items then I've been ignored.

11 July 2023
Unprompted review
Vape Bar logo

Reply from Vape Bar

Hi there, our website vapebar.uk ceased trading in June 2022 before which time we had an excellent review score on TrustPilot so I can assure you that you did not place an order with our business.
I recommend you check the website domain you ordered from and contact them directly.

Rated 1 out of 5 stars

Bad customer service…

Ordered some vapes 10 days ago still haven't received them. Got in touch with the company and had no communication at all. (I sent multiple emails). I recently just had an automated email to say dispatched, wish company's wouldn't advertise having stock in when they clearly don't.. Won't use again..

25 June 2023
Unprompted review
Vape Bar logo

Reply from Vape Bar

Hi there, our website vapebar.uk ceased trading in June 2022 before which time we had an excellent review score on TrustPilot so I can assure you that you did not place an order with our business.
I recommend you check the website domain you ordered from and contact them directly.

Rated 2 out of 5 stars

NO REPLY IN ALMOST A YEAR

It’s been almost 1 year of receiving a faulty vape. I’ve had no contact back from the company so i’m going to try one final time.

25 April 2022
Unprompted review
Vape Bar logo

Reply from Vape Bar

Hi there, our website vapebar.uk ceased trading in June 2022. We apologise for the faulty product. Unfortunately due to the nature of disposable vapes, it happens on occasion that a device is defective.
As we have not been trading for almost 2 years we are unfortunately unable to offer a refund or replacement at this time due to the closure of our accounts.

Rated 1 out of 5 stars

Iv been a loyal customer

Iv been a loyal customer! Never had a problem till now!

It's been 5 days now and noone has contacted me! I've tried numerous times, social media, whats app, there website, email and calls

They are really hard to get hold of! Royal Mail advised me to get hold of the seller and again still nothing!

Really disappointing! As it's a 24hour opening yet noone seems to exist. All I wanted was them to fix the problem and send out another order....

Iv now asked for a refund but doubt I'll get it back technically taking My Money.
my last order was a big one yet two vapes were burnt out it didn't bother me as I kept coming back but now they have lost a loyal customer as I'm going elsewhere!

19 July 2022
Unprompted review
Rated 5 out of 5 stars

Best company everrrr!

Have ordered twice now and the delivery times are insanely fast! Everything came neatly packaged and all vapes were genuine. Cannot fault VapeBar at all so far! Will never order from someone else again! 10/10

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Good review

This is my 3rd time ordering from vapebarUK I like that they have the best new flavours in everytime online and they're in stock unlike other vape websites. Delivery is always quick and simple = happy customer.

13 May 2022
Unprompted review
Rated 1 out of 5 stars

I made a complaint as the elux bar I…

I made a complaint as the elux bar I had ordered did not work and had exploded by the time I received the parcel I still have had no reply off any member off staff and was disappointed in service given.

11 May 2022
Unprompted review
Vape Bar logo

Reply from Vape Bar

Hi Jack, we have been in touch via email and a refund has been processed.

Rated 5 out of 5 stars

I love this business!

Such variety with vapes, they stock the best flavours ever, and are super sweet! No problems with delivery at all, came next day😊! also added a freebie, which is the cutest thing!! Definitely will be purchasing again! would recommend x100!!

5 May 2022
Unprompted review
Rated 5 out of 5 stars

Recommendation

I have done many orders for this website and they always come within the expected time. It's affordable and they always have what I want. I highly recommend this website to anyone wanting to place an order!

4 May 2022
Unprompted review
Rated 2 out of 5 stars

Disappointed

I previously wrote a review singing this company's praises!

Since then, I've had an email from this company offering me a free goodie box. I was really happy to be chosen for this and was looking forward to trying the flavours they mentioned.

I waited a while for an order update or even a response to my email including my adress and saying that I'd love to receive the goodie box but I hadn't heard from them. I've since then sent emails asking what was going on and I've had no reply.

Today I've had an email informing me that they'll no longer be stocking certain vapes, so I responded to that email thanking them for letting me know, but also addressing the issue with the promise of free items... Still no response!

This was my go to company for vapes and I'm quite disappointed that this has happened! Why send the email with the offer in the first place if there was no intention of providing the products?

1 May 2022
Unprompted review
Vape Bar logo

Reply from Vape Bar

Hi Holly, we are sorry that you did not receive your free goodie box. We will get another sent out to you.

With regard to our Elux Legend and Elux Legend Pro product range, we have been requested to remove these products from our website to comply with UK regulations on the sale of devices containing over 2ml of e-liquid.
This is something completely out of our control and not a decision we have personally made.
It is disappointing to receive a negative review from a loyal customer due to this situation which will have a huge impact on our business.

Rated 5 out of 5 stars

Zero Problems Ever

They had a backlog of orders over the holiday, i sent an email since i didn’t get a tracking email. They swiftly got back to me and explained the whole situation. Amazing customer service. Only wish i knew which flavours were the best before i ordered ☺️

1 May 2022
Unprompted review

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