Vape and Go Reviews 

27,310
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive quickly and prices are much lower compared to local stores. Consumers also appreciate the wide selection of quality items, friendly staff, and helpful support when needed. Buyers often state that shopping online is simple and transactions are completed smoothly every single time. Some people were dissatisfied with occasional delivery delays or missing items from their recent orders. A few reviewers noted that shipments took over a week to arrive or suffered from unexpected postal issues. Others mentioned frustrations when items were out of stock or replacements required extra effort to resolve.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and prompt... See more

Product

Consumers find product to be positive, highlighting great selection, affordable prices, and wonderful... See more

Service

Reviewers highlight positive aspects of service, consistently noting that experiences are fast, reliable, and... See more

Price

Clients share positive opinions on price, consistently highlighting great deals and cheap options compared to... See more

Order

Reviewers mention positive feedback about order processes, highlighting an easy-to-navigate website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company, does some fantastic deals, and amazing value for money. I used to go to a local vape shop, but found was getting more expensive by the month. Cane across vape n go and couldn't believ... See more

Company replied

Rated 5 out of 5 stars

I order one a month from Vape & Go. Never any issues. 100% legit & fast delivery and there are really great deals on. I got regular emails telling me what's new and what's on offer. 100% recommend. I... See more

Company replied

Rated 5 out of 5 stars

The nicsalt are better priced than anywhere else I've seen, locally or online for Elux legends. Delivery is always fast plus you get loyalty points for buying.

Company replied

Rated 5 out of 5 stars

Vape and Go Are very much an exceptional company that i trust and support. I place my orders and receive them in perfect condition and always on time. The customer service is fantastic i wouldn't us... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

About Vape and Go

Written by the company

Vape and Go is a UK-based online vape shop, serving adult vapers across the country since 2018. From our warehouse in Preston, we stock one of the widest ranges of vaping products in the UK, including vape kits, pods, nic salts, e-liquids, big puff devices and nicotine pouches from leading brands like Hayati, Lost Mary, IVG, Vaporesso, Elf Bar and SKE Crystal.

Every product we sell is sourced from authorised UK distributors and complies with MHRA regulations. We check our prices against the market daily, so you'll find some of the lowest prices anywhere in the UK — and our multibuy deals across vape kits, pods and nic salts stretch your money even further.

Shop Vape Kits Shop Nic Salts Shop Sale

Delivery and Shipping

Free Tracked UK Delivery

We offer free standard tracked UK delivery on all orders over £35, with same-day dispatch on orders placed before 8pm, 7 days a week.

Next Day and Weekend Delivery

Royal Mail and DPD next working day delivery options are available at checkout, including DPD Saturday and Sunday delivery for orders that can't wait until Monday.

Click and Collect

Local to Preston? Order online and collect in store at no extra cost.

View Delivery Information

Customer Support

Need help? Call us on 01772 875800 or get in touch through our website — our team is on hand to sort delivery issues, faulty products or any question about your order. We read every review here and use your feedback to keep improving.

We are a strictly 18+ retailer. All orders are subject to age verification, and we take our responsibilities as a vape seller seriously.

Why shop with Vape and Go

Written by the company

Same-day dispatch, 7 days a week
Order before 8pm any day of the week and your order leaves our Preston warehouse the same day, with Royal Mail and DPD next-day options at checkout.
Free tracked UK delivery over £35
Free tracked delivery on all UK orders over £35. Need it faster? Next-day and DPD weekend delivery upgrades are available at checkout.
Genuine stock, lowest prices
Every product is sourced from authorised UK distributors and MHRA compliant. We check our prices daily so you get some of the lowest in the UK.
Real support when you need it
Call us on 01772 875800 or email support@vapeandgo.co.uk. We read every review and use your feedback to improve.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

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4.6

All reviews

(27,310)

4,583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great flavours good and packaging and…

Great flavours good and packaging and all really good and delivery etc tip notch c

1 August 2026
Vape and Go logo

Reply from Vape and Go

Thanks Charlotte — flavours, packaging and delivery all top notch is the hat-trick we're after. If there's ever anything that'd make it five stars, we're all ears!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Great choice of flavours really fast…

Great choice of flavours really fast delivery great price

31 July 2026
Vape and Go logo

Reply from Vape and Go

Thanks Beth — flavours, speed and price all ticked, that's exactly the trio we aim for. Really appreciate the review!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Great deals

Great deals, very quick delivery and love the points system xx

1 August 2026
Vape and Go logo

Reply from Vape and Go

Thank you Rachael — so glad you're enjoying the points! It's our way of saying thanks for coming back. Happy vaping!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Great quick delivery

Great quick delivery. Great price, no problems, as always 👌

31 July 2026
Vape and Go logo

Reply from Vape and Go

Thanks Richard — "no problems, as always" is music to our ears. Cheers for the review, see you next time!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

As always excellent service

As always excellent service. You order, it’s dispatched same day and with you before you know it. Can’t praise these guys strong enough. Look forward to my next order

31 July 2026
Vape and Go logo

Reply from Vape and Go

Thank you so much — same-day dispatch is something the whole team works hard on, and reviews like this make it worth it. We'll look forward to your next order!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Dead good

Dead good. Probably the best.

31 July 2026
Vape and Go logo

Reply from Vape and Go

"Dead good. Probably the best." — honestly, George, we might frame this one. Thank you!

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Excellent service

Excellent service

31 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Margaret,

Thank you — excellent service is what we aim for every time, so it's good to know we got it right for you. Appreciate you taking the time to leave a review.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Excellent service and price

Dispatched same day as ordered and cheapest price. 10/10

31 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Chris,

Same-day dispatch and the best price is a hard pair to get right together, so 10/10 means a lot. Thanks for taking the time to leave this.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Great for price

Great for price

16 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Paul,

Keeping the prices down is something we work hard at, so that's good to hear. Thanks for the review.

Vape and Go

Rated 5 out of 5 stars

Fast delivery and price is better than…

Fast delivery and price is better than shops

31 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Katy,

Beating the high street on price is exactly what we set out to do, and getting it to you quickly on top of that. Glad it worked out — thanks for the review.

Vape and Go

Rated 5 out of 5 stars

The all round service is impeccable

The all round service is impeccable, everytime I have purchased products delivered on time great prices quality juices a big thanks, before the government tries to get everyone back on cigarettes.

31 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Clive,

That's a lot of things to get right at once — delivery, price, and the juices themselves. Really glad it's been consistent for you. And you're not the only one keeping an eye on where the rules go next. Thanks for being a regular.

Vape and Go

Rated 5 out of 5 stars

The flavours are brilliant and the…

The flavours are brilliant and the service really good fast

31 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Debbie,

Really pleased the flavours are hitting the mark — we put a lot of thought into what makes it onto the site. Good to hear the service kept up too. Thanks for the review.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Always quick delivery and good stuff

Always quick delivery and good stuff

31 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Gary,

Always is the word we like to see there — consistency is harder than getting it right once. Thanks for sticking with us, and for taking the time to say so.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Very helpful and friendly staff great…

Very helpful and friendly staff great service fast delivery

29 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Ann,

Thank you for this — I'll make sure the team sees it, because being told they were helpful and friendly means a lot to them. Glad the delivery was quick as well.

Kind Regards,
Vape and Go

Rated 5 out of 5 stars

Brilliant can’t fault you in anyway

Brilliant can’t fault you in anyway

30 July 2026
Vape and Go logo

Reply from Vape and Go

Hi Debra,

That's about the best thing you can say about a company, so thank you. We'll do our best to keep it that way next time you order.

Kind Regards,
Vape and Go

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