Van National Reviews 1,438

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the buying process smooth and stress-free. Many people highlighted the excellent service, noting that their questions were answered thoroughly and without pressure, leading to a positive user experience from start to finish. Consumers often felt well-looked after and appreciated the efficiency of the overall process. However, some customers also noted issues with after-sales support, specifically regarding vehicle preparation. A few other people also felt that there were discrepancies with vehicle documentation or that vans were not as clean or valeted as expected upon collection.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpful and professional staff, such... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the good condition... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers experienced excellent service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam holbey put me complete ease never bought a van online before and was really nervous. He has went over and above the call of duty sent me tins of videos of exterior and interior of van helped with... See more

Company replied

Rated 5 out of 5 stars

Traded in my old Wildtrak and purchased a replacement with Ryan Wheatcroft handling the sale. I have bought from Van National previously and wish that Sales Staff, as competent as they are, had more a... See more

Company replied

Rated 5 out of 5 stars

Van National have been slick and efficient from start to finish. The Sales Rep Ryan W was really friendly, had excellent knowledge of the vans without being pushy. He answered all my questions wi... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my latest addition to the fleet. Ryan was extremely helpful from the outset. Really helpful, knowledgeable and accommodating, without being pushy. I found this a breath of fresh a... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Adam helped us get our new Ford transit…

Adam helped us get our new Ford transit van. Such a smooth process I wouldn’t go to anyone else

5 January 2026
Unprompted review
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Reply from Van National

Thank you for your kind words! We're delighted to hear Adam provided great service . We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Top quality Ryan was great from start…

Top quality Ryan was great from start to finish would highly recommend

12 March 2026
Unprompted review
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Reply from Van National

Thank you for your kind words! We're delighted to hear Ryan provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Easy process

Bought a van of these this week, process was quick simple and straight forward and our salesman lewis was prompt and thorough in answering any of the questions that we had and was sure to send us 2 full walkaround videos of the van before purchase. Overall a great experience

12 March 2026
Unprompted review
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Reply from Van National

Thank you for your kind words! We're delighted to hear we provided an amazing and helpful service. Van National

Rated 5 out of 5 stars

Great experience with Lewis Shaw

Great experience with Lewis Shaw. Flawless service from the start and always happy to answer any queries. From finance being sorted within a couple hours to picking up the vehicle few days later it’s been a pleasure. Thanks again!

12 March 2026
Unprompted review
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Reply from Van National

Thank you for your kind words! We're delighted to hear Lewis provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

I was looked after from start to finish…

I was looked after from start to finish Ryan was very helpful and I would not hesitate to ask for his help again

12 March 2026
Unprompted review
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Reply from Van National

Thank you for your kind words! We're delighted to hear Ryan provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Jacob was great at helping me part…

Jacob was great at helping me part exchange my van.

12 March 2026
Unprompted review
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Reply from Van National

Thank you for your kind words! We're delighted to hear Jacob provided a helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

My experience at Van National was very…

My experience at Van National was very easy and straight forward, Ryan was very helpful! Would definitely recommend!!

12 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hear Ryan provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Adam Hobley is no ordinary Sales Executive

Adam Hobley is no ordinary Sales Executive. I accompanied my husband to collect his new van from Van National in Stoke this morning, Adam was looking after us. We were immediately made welcome with an easy smile and an offer of a drink while the boring paperwork was completed.

We are going to see a show at Regent Theatre in Stoke soon, so I took the opportunity to ask Adam for some recommendations for where we could get a bite to eat ahead of the performance.

Turns out Adam knows his food ! we left not only with a rather gorgeous Renault Van but a list of places to stuff our faces before a night at the theatre.... then to add an extra star to the 5 stars I would happily give to Adam he excelled again by also emailing us recommendations for where to park and a nice place to have a drink on Friday too.

If you are looking for a new van and a top bloke to deal with go and see Adam at Van National in Stoke.

If you want restaurant recommendations near the Regent Theatre in Stoke, go and see Adam at Van National in Stoke.

If you are Adams Boss give him a bonus. Hes a 6/5 Star employee, professional, knowledgeable and a credit to Van National.

Thank you Adam, you made our day.

11 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you so much for such a wonderful review! We're delighted to hear that Adam made your experience so enjoyable from start to finish. It’s great to know he not only helped with the van but also went the extra mile with local recommendations for your evening at the Regent Theatre.

We’ll be sure to pass on your fantastic feedback to Adam — he’ll be thrilled to hear it! Thank you again for choosing Van National, and we hope you enjoy both the new van and your night out in Stoke.

Best regards,
Van National 🚐

Rated 5 out of 5 stars

Great from service from Ryan

Great from service from Ryan, will definitely use again

2 March 2026
Unprompted review
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Reply from Van National

We're delighted to hear Ryan provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Very professional and easy van purchase

Very professional and seamless van purchase - Ryan’s communication was great, very helpful!

11 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hearRyan provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Great service from Toby

Great service from Toby, van as described. Would happily recommend.

10 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your feedback - Van National

Rated 5 out of 5 stars

Ryan made the sale of the vehicle swift…

Ryan made the sale of the vehicle swift and professional, great service from Van National would definitely recommend!

10 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hear Ryan and the team provided amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

100% top service

From calling to inquire about a van to test driving the van and buying it went very well, Adam was very helpful, would definitely buy again from these

7 March 2026
Unprompted review
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Reply from Van National

Thank Simon for taking time out of your day to leave a great review - much appreciated - Van National

Rated 5 out of 5 stars

Was a plesure from start to finish

Was a plesure from start to finish. Very relaxed and non pushy sale from lewis.

7 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hear Lewis provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Rated 5 out of 5 stars

Lewis was a pleasure to deal with

Lewis was a pleasure to deal with - he made the process so easy and streamlined, really looked after us and went the extra mile - highly recommend

6 March 2026
Unprompted review
Van National logo

Reply from Van National

Thank you for your kind words! We're delighted to hear Lewis provided a great helpful service. We’ll be sure to pass on your feedback. Van National

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