Vanishing Inc. Magic Reviews 

346
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and prompt customer support team for resolving all inquiries with genuine care and constant attention. Consumers consistently highlight the top quality products and lightning fast shipping options that make every online purchase completely smooth and deeply satisfying. However, some customers also noted experiencing occasional minor issues with receiving incorrect or faulty items initially during their online shopping journey. Nevertheless, buyers deeply appreciate how quickly the dedicated support team steps in to ship replacements and ensure complete customer satisfaction. Many people emphasize that these trustworthy professionals consistently go above and beyond expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items are top-quality and carefully... See more

Customer service

Clients share positive opinions on customer service, highlighting fast, friendly, and reliable support from a... See more

Staff

Users describe positive interactions with staff, highlighting prompt, professional, and genuinely helpful... See more

Service

People report overwhelmingly positive experiences with the service, highlighting exceptional and reliable... See more

Order

Customers had positive experiences with order processes, highlighting quick shipping turnarounds and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son is an aspiring magician and absolutely loves Vanishing Inc. They really take care of their young magicians! The communication and customer support are outstanding! He asked all his relatives an... See more

Rated 5 out of 5 stars

Vanishing Inc has given me unbelievably wonderful service over the years. I genuinely love their service and I love their products. Every interaction I’ve had with them has been filled with kind... See more

Rated 5 out of 5 stars

This company is fantastic! I live in France but I'm originally from the UK. Not only do they provide free shipping but they now avoid me from having to pay extortionate customs fees in France. Plus,... See more

Rated 5 out of 5 stars

I had already purchased from several different magic stores , but this was my very first time purchasing through Vanishing Inc. And I can confidently share with whoever is reading this review that is... See more


Company details

  1. Magic Store

Written by the company

Vanishing Inc. is a new, reliable alternative to the online magic shop. Founders Joshua Jay and Andi Gladwin have collaborated to produce the only magic website that filters out the fodder and presents to you only the magic worth having. Everything on ...


Contact info

4.8

Excellent

TrustScore 5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(346)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer care

Exceptional customer care.

I had a shipping issue which was resolved immediately by Kyle. I’m really impressed and am now a raving fan and loyal customer. Highly recommend!

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Replacement Melero Rings set...free of charge Wow!

Bought Melero Rings (Linking ring set) last year. Unfortunately one of the rings fractured and I thought I'd contact Vanishing to see if it was possible to purchase a replacement set of rings. Even though it's past the returns date (by a long way), they have very kindly organised a new set of rings to be sent out free of charge. Certainly surpassed my expectations. Excellent customer service. Thank you Vanishing Inc.

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding company

Vanishing is the best magic shop. Period. The customer service is outstanding. Lightening fast and always pleasant. These guys genuinely care about the customer's experience. The selection of products is vast and quality. They also hold fundraisers for worthy causes. Vanishing inc is a great company to do business with.

8 April 2023
Unprompted review
Rated 5 out of 5 stars

This is one of the most reliable and…

This is one of the most reliable and honest magic companies I have ever dealt with. They always ship when they say they will. Super fast.

I've had a couple problems that were no one's fault. When I brought them to the attention of Customer Service, they made things right with me.

When you use VanishingInc, you are guaranteed great magic and amazing customer service. I never have any concerns ordering from them or dealing with them..

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Vanishing Inc is my first stop for both…

Vanishing Inc is my first stop for both new effects and also standard props (and refills) . They stand behind their products and if something isn’t right, they fix it. Very impressed with their customer service. Highly recommend.

2 May 2023
Unprompted review
Rated 1 out of 5 stars

After almost 6 months nothing

Almost 6 months ago I ordered a book which was paid for at the time. Several months have passed and the only response received has been: Maybe next month.
For years I have been a loyal customer of the company but since the UK left the EU it has gone down hill.
Even at the Blackpool Magicians Convention the company appeared with virtually nothing of interest.
If the company intends to loose loyal customers it is doing the right thing behaving like this.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

„Care“ful

Very responsive and customer friendly already over a very long time. Not only selling magic products but also creating sense of community and support. Thank you everybody who works hard and yet really „care“ful.

2 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic store!

Fantastic store! Seriously this is your one stop shop. They really do all they can to create the best possible experience for their customer. They do it with so much heart and precision. I cannot recommend them enough!

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Had an issue with one of my gimmicks. Not only did they respond really quickly,not only did they replace my gimmick they also replaced the whole trick. Absolutely made up.

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Vanishing Inc is by far my go to place…

Vanishing Inc is by far my go to place for all things magical. They stand behind their products and if something isn’t right, they make it right. Very impressed with customer service, selection, and delivery time. Highly recommend for a relationship beyond just the product and sale.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Wallet wizards

I attended the Session recently. It was very well organised and with a wealth of famous and informative contributors, was a fun and rewarding weekend. It was marred at the end when I lost my wallet☹️. I got home to find an email from the Vanishing Wizards to say it had been found. It was posted back to me with tracked delivery and no cost for me! That’s what I call customer care.

15 January 2023
Unprompted review
Rated 5 out of 5 stars

Awesome and AMAZING Support Team & here’s why…

Vanishing Inc and the Customer Service Support Wizards ROCK!!!
I had a question about a purchase and wrote them a support ticket on New Year’s Eve and I received a reply and a fix to my problem at 3:15am on New Year’s Day!
What other company does that? No one!!! Lucy, Tu and the whole support team (and VI!) ROCKS!!!
Thanks for your superb products and AMAZING support!

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Vanishing Magic and their CUSTOMER SUPPORT!

Vanishing Magic and their customer support went overboard in providing a great experience for me. Not only was their response time incredibly fast, but they stand behind the products they sell. I couldn't be happier with their kind and generous responses to my questions and needs. Thank you Vanishing Magic! You're the BEST! Leo

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Nothing short than 5 stars!

Nothing short than 5 stars!

What amazes me, more then the beautiful website, and the wide variety of products is the customer service!

The wizards (customer service), especially Kyle, were terific. Kyle was a fantastic help and was super fast, honest and helpful.

Always consider making a purchase from these guys!

12 December 2022
Unprompted review

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