Vanguard Asset Management Ltd Reviews 

Excellent customer service from Nathan M. He quickly explained what I needed to know and walked me through the process making it incredibly easy to understand. 10/10

Amazing customer service. Maryam very patiently explained complex information to me when I was less patiently awaiting sales to complete, settle and then reach my bank account. Would recommend.

Mariam dealt with my query in a friendly, efficient and professional manner. Highly recommend.

I had an APS transfer to make to Vanguard from BNY Mellon. BNY's inefficient processes and inability to make a direct transfer made this difficult but Vanguard were excellent and I couldn't fault them for their help every step of the way. Thanks especially to Vami for her excellent customer service and for keeping me fully informed.

great company. had some problems initially but their phone lady ( Ethel ) was amazing and helped me tremendously. i would recommend this company for their transparency and customer service. very happy

My telephone conversation with Michael informed me of everything I needed to know and he covered all points.

I’ve been investing with Vanguard for almost a decade now. I recommended it to my wife, children and their partners and all have seen great gains with it.
Yesterday, I had a pension call with Oliver, to discuss my options. He was knowledgeable, friendly, and helped me through the process with ease, answering all questions as they came up.
Can’t recommend them enough.!!!

The customer service I received from Gorgio today was great I had a telephone appointment which was prompt very informative well structured and clear felt very supported and confident in my outcome

Ahmed was very helpful. Explained all questions I posed, in detail and was very patient. Went above and beyond. Pleasant manner. Checked I understood what we had discussed. I felt reassured that my queries would be dealt with.

Very time efficient and to the point. All the information I required.

Zed was very helpful, responded promptly and solved my problem instantly.

Overall a simple and quick phone call with Vanguard (Robert B ) who walked us through what needed to be done using the website to achieve the goal of releasing some TFC from the SIPP. Robert explained every step very well and also outlined what would happen next including the timescales. A very good experience and glad that we chose Vanguard for our investment needs.

Regards
Russell & Angela

As ever the people-facing aspect of Vanguard's offer was top notch. In particular you are walked through the process in a sensitive and professional was(thank you Robert B!) which is exactly what is needed.

I spoke to Amina because I had a query about my account - she was incredibly patient and helpful and was able to resolve my issue quickly. Very pleased with Vanguard and Amina!

Nathan M asked qualifying questions to understand my query. He then clarified what I need to do to achieve my end goal. I feel like Vanguard are truly there to support customers when they are making decisions about managing their finances.

Starting with the web site and app very easy to use, even if your not a financial wizard.
Today I spoke to one of the Advisors on a pre arranged call.
Call was bang on schedule
The advisor Rob B was, not merely good, he was outstanding, explaing everything clearly, going at my own pace. He didn't tell me what to do or what I should do, that's up to you to take independent advice. He guided me on the steps to take. Very pleased with the Advisor and vanguard

I wanted to place an order, but I added cash to the wrong account by clicking on the wrong button. I called Vanguard, Douglas was absolutely amazing. He talked me through how to switch the cash from a GIA into a Stocks and Shares ISA. This is where telephone support is vital. I was able to access my cash, and reinvest immediately without delay. This company is exceptional and worth every penny of the platform fee. Thank you!

Kamran was really helpful in discussing my options to take some income from my pension. He gave me much more time than I expected and explained everything in great detail which was very comforting!

Easy to access advice and guidance. Elliot the Finance advisor was very helpful in sorting out an issue quickly and efficiently.
Thank you

As a customer of Vanguard for many years, I have just used them for drawing on my pension. The call back service worked well and the 30minute guidance ending up being 60 minutes of expert advice and step by step walk through of the process. My pension specialist was Oliver Iveson, a credit to the company.