Vanguard Asset Management Ltd Reviews 

I had an arranged telephone call today with Neena regarding pension access options. Neena rang me on time and very clearly explained the options available to me. I decided that phased drawdown was the best option for me. Neena then talked me through the online process to generate an illustration (the first of a couple of steps to drawdown) which I found easy and straightforward. I also found the written material setting out the range of options and things to consider very informative too. All in all, very good.

Great experience with help from Aneesa great time getting sorted

Vanguard is great in most things, although a bit bureaucratic sometimes. However, their live chat is very efficient as they don't keep you talking to bots. Today for instance I had a quick chat with someone called Dorcas and he sorted my issue promptly. It still gone take a while to resolve but that's due to Vanguard red tape. Overall I'm very satisfied in having my SIPP with Vanguard

Robert B was very helpful, he answered all our questions and took us through the process in a professional and friendly manner . We felt very comfortable talking to Robert, even though he wasn't feeling very well.

I recently called Vanguard to discuss tax changes affecting cash held in ISAs. My call was answered within minutes. Ahmed spoke with me, providing truly exceptional customer service. He walked me through the changes and explained the options available to me. I couldn't have asked for a better experience. More broadly, Vanguard's platform has always been intuitive and user-friendly and their team is responsive when I have queries.

Mariam was very helpful and patient with my request. Pleased with the overall experience with Vanguard so far, as a new customer,

Spoke to Ahmed about charting performance for their Lifestrategy funds. He wss knowledgeable and friendly, directing me to the right place in their website.

I have had a SIPP with Vanguard for a while and considered other providers; although with their new ETFs they have introduced there is no need to change.

The reason for being with Vanguard are the backup service they provide and the clear presentation of their website dashboard. I am considering moving into drawdown and had a telephone conversation with Kamran who was very helpful and profesional in his explanation of how to go through the process.

I normally don’t write reviews, but I received such exceptional service today that I felt I had to share my experience.

When you’re investing on your own, it can feel quite daunting. You may have questions, worry about making the wrong decision or even be sceptical about whether there is actually anyone available to help you when you need guidance.

I was pleasantly surprised to discover that there is support available. I spoke with Ahmed from the Vanguard Asset Management team, and he was absolutely brilliant. He was professional, knowledgeable and most importantly, patient. He took the time to answer all my questions in a way that I could understand and guided me through the website step by step.

What stood out to me was that I never felt rushed or made to feel like my questions were insignificant. I genuinely felt listened to and supported.
For anyone who is hesitant about investing because they feel they have to figure everything out alone, my experience today has shown me that help really is there when you need it.
Thank you, Ahmed, for such an excellent service. You made what initially felt complicated feel so much easier and gave me real confidence moving forward.

Ahmed was very helpful, enthusiastic and practical - brilliant customer service! Big fan of the Vanguard platform in general too.

’ve been using Vanguard for five years, and I’ve always found everyone I’ve spoken to very helpful and efficient.

Most recently, I spoke to Edward, who helped me with a particular issue and got back to me promptly with clear, straightforward instructions.

I also ask a lot of what might be considered “stupid questions”, but no one at Vanguard has ever made me feel stupid for asking them. Everyone I’ve dealt with has been patient, helpful and professional.

Thank you, Vanguard, for providing such consistently good customer service.

It is strange how another web-side give :
1.4 stars on vanguard all review
(366) 151 reviews in the last 12 months

MY ESPERIENCE with Vanguard IT was horrible!!
DON' Trust this WEBSIDE
do other ricerce
I think they pay the people to do a good review

I have a SIPP and an ISA with Vanguard and contacted them with a query relating to pension draw down rules/processes. My call was answered within 3 rings and by the correct department (no waiting for 10 minutes for your call to be answered and then finding your call has to be re-routed to another department, as has become the norm with so many other companies!). Heena was brilliant - friendly, professional and hugely knowledgeable - they were able to answer my query immediately and also offered additional information which was helpful and appreciated.

Kamran went through the withdrawal options very thoroughly. Patient, helpful advice given. Highlighted an area I needed to clarify with both my pension providers and HMRC. The follow up letter summarising the points discussed will be an invaluable reference tool when completing the withdrawal form and it will be a useful aide-memoire for the conversation.

I had the opportunity to speak with Ahmed from the team, and I was particularly impressed by his exceptional patience. He articulated the information with remarkable clarity and simplicity. I am very grateful for his dedication and the time he invested. Thank you once again.

Zed is very good customer service
he is explaining very clearly I can understand what he told me
Thanks Zed

Speedy and helpful advice from Hassan via the chat

Vanguard have this morning dropped the old style web interface, without warning, and replaced it with the new style which is missing key information. The 'Total Return' value is gone, for example, which was my daily method of checking progress. This number now has to be manually computed from the various pots. The new design is inferior to the old and frankly embarrassing when compared to the competition like Trading212 or ii or Freetrade.

Very easy to start and brilliant phone support. Ahmed was superb in helping me manage my ISA transfer.

Financially, Vanguard has made excellent returns for my Stocks and Shares ISA.
When I have needed information or assistance by phone,
nothing was too much trouble for the Vanguard staff who helped me. Aneesa was particularly patient and supportive when I called today.